Hazmi Hashim
Singapore
Summary
Outgoing Barista Shift Supervisor offering 2 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
02.2021 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Monitored customer feedback to improve barista performance and customer service.
Warehouse Packer
Smiggle
09.2021 - 09.2021
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
Education
High School Diploma -
Commonwealth Secondary School
10.2020
Skills
- Sales promotion
- Cross-functional collaboration
- Quality control
- Espresso machine operation
- Microsoft(Word,Powerpoint,Excel)
- Tiktok video editing
- Photo Editing
- Customer service excellence
- Latte art expertise
- Interpersonal skills
- Time management
- Conflict resolution
- Team Building and Leadership
- Product Recommendations
- Shop Opening and Closing
P R O F E S S I O N A L S U M M A R Y
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
S K I L L S
- Coffee Expertise
- Cash Handling
- Ordering Procedures
- Table Bussing
- Active Listener
- Team Leadership
- Performance Improvement
- Team Player
W O R K H I S T O R Y
STARBUCKS BARISTA SINGAPORE, Jeffrey, Singapore, 02/2021, Current, POS System Operation, Excellent Memory, Hospitality Service Expertise, Friendly and Outgoing, Pleasantly interacted with customers during hectic periods to promote fun, positive environment., Cleaned counters, machines, utensils, and seating areas daily., Controlled line and crowd with quick, efficient service., Maintained regular and consistent attendance and punctuality., Listened carefully to customer requests and created personalized, delicious beverages, which improved sales., Used POS system to accurately enter orders and process payments., Promoted additional items with beverages, increasing store sales., Explained beverage preparation and offered samples to help customers choose ideal items., Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily., Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins., Trained new employees and delegated daily tasks and responsibilities., Completed store opening and closing procedures and balanced tills., Responded to and resolved customer questions and concerns., Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction., Helped store management meet standards of service and quality in daily operations.
Accomplishments
- Achieved compliments by delivering drinks and food with accuracy and efficiency.
- Supervised team of 3-4 staff members.
- Resolved product issue through consumer testing.
P E R S O N A L I N F O R M A T I O N
88929880, mdhazmi04@gmail.com, Singapore, 640810
E D U C A T I O N
Commonwealth Secondary School, Singapore, 640810, High School Diploma, 10/2020
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Indonesian
Elementary (A2)
Timeline
Warehouse Packer
Smiggle
09.2021 - 09.2021
Barista Shift Supervisor
Starbucks
02.2021 - Current
High School Diploma -
Commonwealth Secondary School
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