Hazman Bin Hashim
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
19
19
years of professional experience
Work History
Technician
SP Services
Singapore, Singapore (Remote)
01.2015 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
Sales Surveyor
Prestige Enviro- Care Pte Ltd
02.2013 - 07.2014
- Do a routine check of Clients building maintenance of pest control
- Surveying Service Location
- Quote for prospect client
- Attend to complaints and request by clients
- Close contracts
- Sales of products
Staging Technician
Resort World Sentosa (Casual)
11.2011 - 10.2012
- To ensure the smooth running of the technical aspects of the theatre’s day-to-day operation
- To organise the rigging and setting of lighting, setting up of sound equipment, acquiring and setting up props, masking etc
- On stage
- To operate sound, lighting and other effects during performances, as directed by members of the creative and production teams
- To help furnish rehearsals with appropriate lighting, sound and scenery as needed
- To carry out all duties in accordance with the organisation’s Health & Safety Policy and promote a culture of safety
- To carry out, or ensure others carry out, Portable Appliance Testing (PAT, a safety measure) of equipment
- To attend production meetings and regular technical department meetings as required
- To work together with other members of staff in the event of an emergency
- To manage the work and schedules of casual staff as and when they are needed, including providing basic technical training
- To ensure the public areas of the theatre and/or production space are in a safe and presentable condition
- To order new technical equipment within authorised budgets
- To maintain equipment inventories
- To keep abreast of changes in health and safety legislation
Piece Rate Technician
SP Services (ADCOU)
05.2008 - 11.2011
- To execute, electricity/ water cut-off due to customer outstanding payment
- Re-connection of electricity/ water in new apartment/houses for a new account
- To get exact meter reading for customer utilities billing
Piece Rate Meter Reader
SP Services (MDM)
05.2006 - 05.2008
- To get exact meter reading for customer utilities billing
Education
NTC 2 - Electrical Technology
Institute of Technical Education
01.2001
O Level -
Swiss Cottage Secondary School
01.1998
PSLE -
Yung An Primary School
01.1993
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Customer interaction
- Work Planning and Prioritization
- Problem-solving
- Teamwork and collaboration
- Problem resolution
- Decision-making
- Active listening
Career Interests
$2100 per month (NEG), Immediate
Additional Information
To work for a progressive company where I can fully utilize my practical experience and further develop my interpersonal and communication skills. A keen and fast learner who is determined to prove his worth and willing to learn more new things and to accept more challenges. Able to work well under pressure as what my current job requires of me. In which I hope to achieve something for myself in 5 years’ time given the opportunity for me start from the scratch.
Education And Professional Qualification
- O level, Institute of Technical Education, 1999-2001
- O Level, Swiss Cottage Secondary School, 1994-1998
- PSLE, Yung An Primary School, 1987-1993
Summary Of Skills - Languages
- English, Good, Good, Good
- Malay, Good, Good, Good
Living Location
Blk 463C #23-397 Sembawang Drive, North, Singapore, 753463
Nric
S7916348A
Personal Information
- Age: 35
- Ethnicity: Malay
- Date of Birth: 06/16/79
- Gender: Male
- Nationality: Singaporean
- Marital Status: Married
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Technician
SP Services
01.2015 - Current
Sales Surveyor
Prestige Enviro- Care Pte Ltd
02.2013 - 07.2014
Staging Technician
Resort World Sentosa (Casual)
11.2011 - 10.2012
Piece Rate Technician
SP Services (ADCOU)
05.2008 - 11.2011
Piece Rate Meter Reader
SP Services (MDM)
05.2006 - 05.2008
O Level -
Swiss Cottage Secondary School
PSLE -
Yung An Primary School
NTC 2 - Electrical Technology
Institute of Technical Education