Hazman Abd Hamid

• Manage all sales and service inquiries from Southeast Asia (SEA) customers, ensuring responsive and effective support.
• Provide first-level technical assistance to SEA clients, escalating product-related issues and coordinating resolutions with business units in Germany and Poland.
• Schedule monthly customer visits across SEA to identify and develop sales opportunities.
• Follow up with customers on their annual purchasing plans and assist in selecting suitable power supply products.
• Conduct product presentations for both existing and prospective clients.
• Develop and implement business strategies and market intelligence for the SEA region.
• Lead regular meetings with the Head of Strategy and Business Development team in China (weekly via Microsoft Teams) and provide bi-weekly sales updates to the SEA General Manager.
• Prepare customer quotations, conduct risk checks upon receipt of purchase orders, and ensure end-to-end process integrity.
• Coordinate with logistics and order processing teams in Thailand to ensure timely and accurate delivery to customers.
• Lead the Malaysia-based service and repair center team.
• Represent the company at major industry events, including SEMICON exhibitions, the OSCAR Recognition Award, and the German-Malaysian Business Conference.
• Engage directly with toolmakers to understand technical requirements and relay feedback to headquarters for product alignment.
• Support customers in the Semiconductor, Solar, and Glass Coating industries.
• Core products: RF Generators, DC Generators, Low/Medium/High-Frequency Generators, RF Match, Power Conversion Systems (PCS), and related technologies.
• · Key Accomplishment: Secured €0.6 million in order intake within the first 8 months of operation.

• Led sales and marketing efforts for semiconductor front-end and back-end equipment across Central and Southern Malaysia.
• Built and maintained strong relationships with existing and potential customers, including through business lunches/dinners to deepen client engagement.
• Conducted cold calls and scheduled presentations with new and existing clients to promote product lines.
• Worked closely with corporate buyers from MNCs to understand annual production plans and tool procurement/upgrades.
• Managed and monitored the progress of ongoing and upcoming projects, ensuring timely delivery and installation by coordinating with international principals.
• Organized quarterly meetings with customers to review technical specifications, tool requirements, and budget planning.
• Prepared and submitted weekly reports to the General Manager and global principals, providing updates on sales activities and projections.
• Participated in monthly business unit meetings with headquarters in Singapore and submitted quarterly sales forecasts to senior leadership.
• Represented the company in major events such as SEMICON exhibitions and annual regional sales meetings across Southeast Asia.
• Ensured strong product knowledge before customer meetings and acted as liaison with principals to resolve technical concerns.
• Core Products: Wafer Probers, AOI Equipment for Wafer & Package Inspection, SRD Cleaning Systems, Spin Coaters, Mask Aligners, OCR Readers, Tester Handlers, PVD Tools, Shield Cleaning Systems, Test Sockets, and more.

• Performed sales activities across the Southeast Asia region, focusing on semiconductor tools, spare parts, consumables, and services for both front-end and back-end operations.
• Collaborated closely with Korean principals to strategize product positioning, conducting weekly meetings to evaluate strengths and weaknesses in market approach.
• Promoted company offerings through LinkedIn and the corporate website to boost brand awareness and generate leads.
• Sourced hard-to-find, obsolete, and refurbished parts to meet specific customer requirements.
• Followed up diligently after product presentations to ensure alignment with customer expectations on technical specifications and pricing.
• Negotiated pricing and terms with customers to reach mutually beneficial agreements.
• Provided strong technical support through remote troubleshooting and on-site assistance.
• Core Products: Refurbished vacuum pumps, RF generators, wafer fabrication tools, back-end production tools, semiconductor consumables, obsolete parts, metrology equipment, and custom-made tools.

Key Accomplishments:

• Spearheaded the company’s market entry by securing a MYR 500,000 purchase order from MIMOS Berhad for spare parts including PVD systems, Hitachi Kokusai furnaces, and Edwards vacuum pumps.
• Managed end-to-end customer engagement from lead generation to purchase order issuance, including sourcing, quotation, and follow-up.
• Initiated a sales opportunity with ON Semiconductor, receiving meeting invitations from their procurement team. Although unable to register due to company age, successfully established initial contact.
• Won a MYR 250,000 tender bid from Universiti Malaysia Sabah to supply and install Oil & Gas lab equipment.

• Led sales and marketing activities targeting semiconductor, solar, and medical industry clients across Southeast Asia, including Malaysia, Singapore, Thailand, Vietnam, and the Philippines.
• Conducted cold calls and email outreach to potential clients, scheduling product presentations and follow-up meetings.
• Prepared tailored proposals for special projects such as tool upgrades, retrofits, and custom-made solutions.
• Ensured achievement of monthly, quarterly, and annual sales targets through strategic planning and execution.
• Submitted daily activity reports to the company director and presented monthly sales strategies to internal teams.
• Provided sales forecasts on a quarterly and yearly basis and tracked team progress, offering guidance on approaching new clients and refining sales tactics.
• Analyzed weekly sales data and competitor strategies to improve quotation effectiveness and pricing models.
• Led client negotiations for service contracts, ensuring technical and cost requirements were met.
• Conducted major client visits to understand production needs and relay requirements to technical and engineering teams.
• Collaborated with service teams for on-site equipment troubleshooting and developed escalation plans for critical issues.
• Delivered technical consultation and training, and shared technical documentation with clients.
• Issued meeting minutes to clients for tracking progress on projects, technical issues, and purchasing plans.
• Participated in major industry exhibitions to identify and secure new leads and partnerships.
• Major clients: SilTerra, ON Semiconductor, Fuji Electric, GlobalFoundries, Micron, Osram, Infineon, MIMOS Berhad, MEMC, and others.

Key Accomplishments:

• Successfully penetrated Fuji Electric Malaysia and MIMOS Berhad as new key clients.
• Convinced Fuji Electric to test and approve second-source heating elements for their Hitachi Kokusai furnace, resulting in a USD 150,000 order for 10 units.
• Secured a MYR 150,000 purchase order from MIMOS Berhad for spare parts and repairs related to PVD systems, vacuum pumps, RF generators, chillers, and heat exchangers.

• Secured contracts with major semiconductor MNCs to supply consumable parts, reducing client costs while increasing company revenue.
• Closed a recurring monthly supply deal with Delphi Packard Electric Malaysia for wire harness tapes.
• Conducted sales and marketing activities targeting the Malaysian semiconductor industry, including universities, research centers, and colleges.
• Consistently met monthly sales targets through strong relationship-building, proactive outreach, and solution-focused proposals.
• Actively participated in government tenders, particularly in the R&D and education sectors.
• Sourced OEM semiconductor equipment and successfully negotiated exclusive distributorships for new products in Malaysia.
• Managed export operations by coordinating with forwarding agents to ensure timely and compliant deliveries.
• Identified and developed new business opportunities to sustain company growth and expand market presence.
• Collaborated with Field Service Engineers to troubleshoot equipment issues and execute technical escalation plans at customer sites.
• Delivered technical training to client engineers to improve troubleshooting capabilities and operational efficiency.
• Consulted clients on tool retrofits and upgrades aligned with budget constraints and production specifications.
• Prepared quotations, proposals, tender documentation, and detailed technical reports.
• Conducted monthly sales meetings and introduced new sales strategies to maintain strong ROI.

Key Accomplishments:

• Partnered with Electromechanical U.S.A to deliver 7 Modu-Lab toolsets to institutions including:

o Universiti Malaysia Perlis (1 set)

o Universiti Tun Hussein Onn (1 set)

o UiTM Shah Alam (1 set)

o ADTEC Taiping (4 sets)

o Total project value: USD 6.5 million

• Coordinated with Japanese engineers on the installation and commissioning of Hitachi Kokusai Vertical Furnace tools for Shinetsu Shah Alam and Fuji Electric Malaysia, overseeing the full installation cycle from uncrating to customer handover and maintenance training.

• Performed installation and servicing of Y-Series molding machines used in IC packaging processes within the semiconductor industry.
• Oversaw the entire installation cycle: machine docking, electrical wiring, alignment, leveling, setup, and final customer buy-off.
• Delivered both on-site and remote technical support for equipment troubleshooting and operational issues.
• Prepared detailed technical service reports post-troubleshooting for internal documentation and customer records.
• Provided regional support across Asia-Pacific, ensuring prompt and effective service for cross-border clients.
• Collaborated with Japanese engineers during new equipment installations, testing, and commissioning processes.
• Supported major semiconductor customers including:

o Texas Instruments

o Stats Chippac

o Freescale

o NEC

o ON Semiconductor

o National Semiconductor

o Infineon

o Toshiba

• Represented Hitachi Kokusai Electric Japan (KE)in Malaysia for their Vertical Furnace tools (V5 & J3 series) used in wafer fabrication processes.
• Led complete installation and commissioning processes, including:

o Hardware setup, robot teaching, interlock testing, gas jungle leak checks

o Software configuration, machine parameter setup, and customer buy-off

• Delivered on-site troubleshooting and root cause analysis to minimize customer downtime.
• Provided post-installation technical support via phone and direct service visits.
• Created and submitted technical documentation and service reports to customers.
• Actively participated in sales and marketing efforts, engaging both current and potential clients.
• Completed intensive 1-month technical training in Japan and collaborated closely with Japanese engineers on tool installations.
• Trained in heater replacement procedures at Hitachi Nippon Steel, Singaporealongside Japanese and local teams.

Additional Projects:

• Verteq Corporation U.S.A (SRD & Wet Bench Tools):
• Commissioned Spin Rinse Dryer (SRD) and Wet Bench tools for wafer fabrication customers in Malaysia.
• Modu-Lab Wafer Fabrication Lab Project – Northern Malaysia College:
• End-to-end project lead: equipment relocation, installation, commissioning, functional testing, documentation, and operator training for research and educational use.

Key Customers:

· MIMOS Semiconductor (Mysem)

· Shin-Etsu Shah Alam (SEH)

· Intel Penang

· MEMC

· ON Semiconductor

· National Semiconductor

· Agilent Technologies

• Performed line troubleshooting on wire bonder machines in the assembly department to minimize downtime and ensure consistent production output.
• Executed preventive and corrective maintenance tasks to keep equipment running at optimal performance levels.
• Actively participated in the company’s Total Productive Maintenance (TPM) program to:

o Improve equipment reliability

o Reduce raw material waste (e.g., lead frames and gold wires)

o Support workplace safety with zero-accident goals

• Worked closely with production teams to align maintenance activities with daily and long-term production targets.

• Conducted preventive, corrective, and breakdown maintenance for tools in the Thin Film module, ensuring minimal downtime and stable production output.
• Performed daily, weekly, monthly, and yearly maintenance checklists across multiple tools to maintain equipment health and reliability.
• Collaborated in a team environment to perform root cause analysis and implement corrective actions when tool issues arose.
• Operated and supported wafer fabrication processes for 1.0 to 0.35 micron technologies, maintaining high-quality output.
• Collected and analyzed Statistical Process Control (SPC) data to monitor and control film thickness and uniformity.

Tools and Equipment Handled:

· Horizontal Furnace (ASM)

· LPCVD Vertical Nitride Furnace (ASM)

· Physical Vapor Deposition (Applied Materials)

· Spin-On Glass Coater (SCREEN)

· Wet Bench (Verteq)

· Medium Current Ion Implanter (Varian)

· Solvent Bench

· Metrology Tools: Nanospec, Four Point Probe, Ellipsometer