HAZIQ AKID BIN SHAHRUDIN
Summary
Detail-oriented recent graduate with hands-on experience in IT support roles and a strong foundation in cloud computing, hardware troubleshooting, and network security. Versatile Technical Support skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
10
10
Certifications
Work History
IT Support SSOE
NCS Pte Ltd (Contract)
12.2017
- Installed, upgraded, and supported laptops and desktops for school environment.
IT Support Specialist Trainee, Intern
KK Hospital
01.2018 - 03.2018
- Installed, upgraded, and supported Windows 10 systems and hardware/software
- Troubleshot network connectivity and workstation issues, ensuring smooth operation of IT systems.
IT Support Engineer
Nanyang Technology Pte Ltd (Contract)
05.2018
- Provided day-to-day technical support for network infrastructure and internal desktop systems
- Managed user setup, PC updates, and cloning/migrating of computers, ensuring system availability and security.
IT Support Specialist
Business IT Pte Ltd
11.2020 - 04.2021
- Provided end-user hardware and network support, including deployment, setup, and troubleshooting
- Assisted with site-based IT device support, ensuring seamless operation of productivity devices.
Desktop Support Engineer
Mediacorp Pte Ltd
11.2020 - 01.2021
- Supported end-user hardware and network systems, ensuring optimal productivity
- Deployed and configured productivity devices, resolving technical issues promptly.
System Support Analyst
IHiS (Integrated Health Information Systems)
02.2021 - 04.2021
- Analyzed and maintained the smooth operation of digital information systems
- Assisted in troubleshooting and resolving technical issues to ensure system reliability.
Operations Intern
Dialogue In The Dark
04.2023 - 09.2023
- Handled administrative and data entry work for staff.
- Plan and create social media content for various platforms
- Manage and communicate working schedule with guides
- Process intern timesheet
- Facilitate in tours and programs
Education
Diploma in Information Technology -
Ngee Ann Polytechnic
01.2021 - 2024.04
Higher Nitec in Information Technology - undefined
Institute of Technical Education
01.2017 - 2018.04
Nitec in Cloud Computing - undefined
Institute of Technical Education
01.2016 - 2017.04
Skills
Network Securityundefined
Certification
Advanced Predictive Modeling: Mastering Ensembles and Metamodeling
Fluent Languages
English, Malay
Timeline
Operations Intern
Dialogue In The Dark
04.2023 - 09.2023
System Support Analyst
IHiS (Integrated Health Information Systems)
02.2021 - 04.2021
Diploma in Information Technology -
Ngee Ann Polytechnic
01.2021 - 2024.04
IT Support Specialist
Business IT Pte Ltd
11.2020 - 04.2021
Desktop Support Engineer
Mediacorp Pte Ltd
11.2020 - 01.2021
IT Support Engineer
Nanyang Technology Pte Ltd (Contract)
05.2018
IT Support Specialist Trainee, Intern
KK Hospital
01.2018 - 03.2018
IT Support SSOE
NCS Pte Ltd (Contract)
12.2017
Higher Nitec in Information Technology - undefined
Institute of Technical Education
01.2017 - 2018.04
Nitec in Cloud Computing - undefined
Institute of Technical Education
01.2016 - 2017.04
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