Haziq Shah
SENIOR CUSTOMER EXPERIENCE & OPERATIONS EXECUTIVE
Yishun
Overview
8
8
years of professional experience
4037
4037
years of post-secondary education
2
2
Languages
Work History
Senior Customer Experience & Operations Executive
PRISM+ PTE LTD (Aircon Department)
05.2023 - Current
- Streamlined operations by efficiently managing site survey scheduling and installation coordination.
- Enhanced customer engagement through proficient use of Zendesk and Respond.io for communication.
- Maintained impeccable data integrity with expert use of Airtable and Salesforce for data entry tasks.
- Generated orders and processed invoices with precision, utilizing Shopify’s e-commerce platform.
- Drove operational excellence by implementing workflow enhancements and training offshore support teams.
- Drove sales in the air conditioning department by proactively engaging with customers interested in our air conditioning products.
Export Documentation Officer
BOLLORE LOGISTICS ASIA PACIFIC
09.2022 - 12.2022
- Expertly prepared and managed comprehensive shipping manifests and export documentation, ensuring meticulous accuracy.
- Proficiently coordinated with warehouse teams and carriers to streamline and expedite shipment processes.
- Demonstrated proficiency in utilizing CargoWise for efficient job file entry and closure, optimizing operational workflow.
Trace Together Token Ambassador
GOVERNMENT TECHNOLOGY AGENCY
03.2021 - 07.2021
- Managed daily stock taking and issuance of tokens.
- Assisted the public with inquiries and submitted daily reports.
Operations Team Intern
LOGISTICS WORLDWIDE EXPRESS
09.2017 - 12.2017
- Managed customer inquiries and optimized route planning for enhanced efficiency.
- Provided support in implementing system updates to streamline operations.
Education
Diploma - Commerce, Logistics & Supply Chain Management
KAPLAN HIGHER INSTITUTE
Higher Nitec - Information Technology
ITE COLLEGE CENTRAL
Nitec - Info-Communications Technology
ITE COLLEGE EAST
Skills
- Leadership
- Communication
- Team player
- Ability to work under pressure
- Multitasking
- Time management
- Proficient in Microsoft Office
- Strategic planning and execution
PERSONAL DETAILS
- Date of birth: 08/06/1996
- Nationality: Singaporean
Timeline
Senior Customer Experience & Operations Executive
PRISM+ PTE LTD (Aircon Department)
05.2023 - Current
Export Documentation Officer
BOLLORE LOGISTICS ASIA PACIFIC
09.2022 - 12.2022
Trace Together Token Ambassador
GOVERNMENT TECHNOLOGY AGENCY
03.2021 - 07.2021
Operations Team Intern
LOGISTICS WORLDWIDE EXPRESS
09.2017 - 12.2017
Higher Nitec - Information Technology
ITE COLLEGE CENTRAL
Diploma - Commerce, Logistics & Supply Chain Management
KAPLAN HIGHER INSTITUTE
Nitec - Info-Communications Technology
ITE COLLEGE EAST