Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
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Haziq Shah

SENIOR CUSTOMER EXPERIENCE & OPERATIONS EXECUTIVE
Yishun

Overview

8
8
years of professional experience
4037
4037
years of post-secondary education
2
2
Languages

Work History

Senior Customer Experience & Operations Executive

PRISM+ PTE LTD (Aircon Department)
05.2023 - Current
  • Streamlined operations by efficiently managing site survey scheduling and installation coordination.
  • Enhanced customer engagement through proficient use of Zendesk and Respond.io for communication.
  • Maintained impeccable data integrity with expert use of Airtable and Salesforce for data entry tasks.
  • Generated orders and processed invoices with precision, utilizing Shopify’s e-commerce platform.
  • Drove operational excellence by implementing workflow enhancements and training offshore support teams.
  • Drove sales in the air conditioning department by proactively engaging with customers interested in our air conditioning products.

Export Documentation Officer

BOLLORE LOGISTICS ASIA PACIFIC
09.2022 - 12.2022
  • Expertly prepared and managed comprehensive shipping manifests and export documentation, ensuring meticulous accuracy.
  • Proficiently coordinated with warehouse teams and carriers to streamline and expedite shipment processes.
  • Demonstrated proficiency in utilizing CargoWise for efficient job file entry and closure, optimizing operational workflow.

Trace Together Token Ambassador

GOVERNMENT TECHNOLOGY AGENCY
03.2021 - 07.2021
  • Managed daily stock taking and issuance of tokens.
  • Assisted the public with inquiries and submitted daily reports.


Operations Team Intern

LOGISTICS WORLDWIDE EXPRESS
09.2017 - 12.2017
  • Managed customer inquiries and optimized route planning for enhanced efficiency.
  • Provided support in implementing system updates to streamline operations.

Education

Diploma - Commerce, Logistics & Supply Chain Management

KAPLAN HIGHER INSTITUTE

Higher Nitec - Information Technology

ITE COLLEGE CENTRAL

Nitec - Info-Communications Technology

ITE COLLEGE EAST

Skills

  • Leadership

  • Communication

  • Team player

  • Ability to work under pressure

  • Multitasking

  • Time management

  • Proficient in Microsoft Office

  • Strategic planning and execution

PERSONAL DETAILS

  • Date of birth: 08/06/1996
  • Nationality: Singaporean

Timeline

Senior Customer Experience & Operations Executive

PRISM+ PTE LTD (Aircon Department)
05.2023 - Current

Export Documentation Officer

BOLLORE LOGISTICS ASIA PACIFIC
09.2022 - 12.2022

Trace Together Token Ambassador

GOVERNMENT TECHNOLOGY AGENCY
03.2021 - 07.2021

Operations Team Intern

LOGISTICS WORLDWIDE EXPRESS
09.2017 - 12.2017

Higher Nitec - Information Technology

ITE COLLEGE CENTRAL

Diploma - Commerce, Logistics & Supply Chain Management

KAPLAN HIGHER INSTITUTE

Nitec - Info-Communications Technology

ITE COLLEGE EAST

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Haziq ShahSENIOR CUSTOMER EXPERIENCE & OPERATIONS EXECUTIVE