HAZEL GOH
Summary
Highly detail-oriented administrative assistant with a proven track record in customer service, data entry, and office management. Known for exceptional organizational skills and reliability, I excel at effectively managing multiple priorities while maintaining a positive attitude. I am eager to take on additional responsibilities to contribute to team success. As an avid animal lover, I have successfully supported veterinarians in surgical procedures and meticulously documented medical histories. I am committed to continuously expanding my skill set and am recognized as a highly motivated employee.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Part Time)
Ming Hoe Shipping & Transportation Agency Pte Ltd
2023.05 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Update data for customs codes and customers information
- Imputing data for accounts invoicing
- Sorting and filing of documents
- Assist in setting up and guiding simple computer processes
Cafe Assistant (Part Time)
Runes Cafe
2023.05 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Art Gallery Executive
Eagle's Eye Art Gallery
2022.12 - 2023.05
- Promoting and updating events and exhibits via social media, email and other communication methods.
- Managed all paper and digital documentation related to accessions, loans, transfers and other collections-related transactions.
- Handling administrative duties and general office tasks
- Following up with clients via phone and emails
- Assisting visitors at gallery
- Maintaining client data and information
- Managing daily operations in gallery such as data entry, updating of inventory, stock check, packing, co-originating of delivery and shipping of art pieces
- Processing payments and generating invoices for clients
Patient Care Assistant / Veterinary Assistant
Beecroft Animal Specialist & Emergency Hospital
2022.08 - 2022.10
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, operating rooms and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Restrained animals for examination and treatment.
- Restocking of hospital supplies
- Preparing food and feeding patients
- Running laboratory blood and urine tests using IDEXX VetStat, IDEXX Catalyst One, IDEXX ProCyte Dx, refractometer, Sedivue Dx, Vetlab UA
- Staining slides for Gram stain and diff quik
- Cleaning and preparing cages
- Taking patients' TPR
- Administering patients' eye drops
- Weighing patients
- Preparing bills
- Answering calls at reception
- Callbacks to customers (eg. follow ups, enquiries, appointment bookings)
- Reconstitution of F10 for hospital use
Animal Care Assistant Intern
Australia Zoo Wildlife Hospital
2020.11 - 2021.02
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Documented observations of animal behavior and physical condition to track health and progress.
Education
Bachelor of Science - Wildlife Biology And Marine Biology
Griffith University
Australia12.2021
Diploma of Science
Griffith College
Australia10.2019
Skills
- Customer Service
- Excel Spreadsheets
- Customer and Client Relations
- Data Management
- Database Administration
- Correspondence Writing
- Administrative Support
- Sorting and Labeling
- Records Management
- Dining Customer Service
- Food Preparation and Safety
- Pet Feeding and Care
- Patient Care Monitoring
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
German
Beginner (A1)
Japanese
Beginner (A1)
Certification
ICDL -Excel Spreadsheet Functions by ST Engineering
Accomplishments
- 2001 Artistic Youth Little Architect Competition- Art apple award
- 2001 Artistic Youth “I am a Fashion Designer” Competition Certificate of Commendation
- 2002 Singapore River Raft Race Art Contest 4th Prize
- 17 March 2002 STB Children Life Drawing Competition Champion
- 22 February 2002 Ang Mo Kio Community Centre Tomato You Are So Good Champion
- 2002 Singapore Dragon Boat Association Thomson CC National Children’s Spot Art Competition Consolation
- 7 September 2003 Kampong Glam Mid Autumn Painting Competition Champion
- 2003 SMRT Singapore My Country My Home Art Competition Distinction Prize
- 26 September 2004 Kampong Glam CC Loh Meng See Cup Art Competition Consolation
- 2004 Singapore Press Holdings Fashion Design Competition Apple Award
- 2005 Artistic Youth “Let’s Do Drama” Competition -Merit Award
- 2007 CNY Art Competition 1st Prize
- 2007 Singapore Press Holdings Movie Poster Design Apple Award
- 2007 Singapore Press Holdings Movie Poster Design Competition Apple Award
- 2008 Singapore Press Holdings Puppet Creation Creative Apple Award
- 2009 Singapore Press Holdings Future World Art Competition Apple Award
Timeline
Administrative Assistant (Part Time)
Ming Hoe Shipping & Transportation Agency Pte Ltd
2023.05 - Current
Cafe Assistant (Part Time)
Runes Cafe
2023.05 - Current
Art Gallery Executive
Eagle's Eye Art Gallery
2022.12 - 2023.05
Patient Care Assistant / Veterinary Assistant
Beecroft Animal Specialist & Emergency Hospital
2022.08 - 2022.10
Animal Care Assistant Intern
Australia Zoo Wildlife Hospital
2020.11 - 2021.02
Bachelor of Science - Wildlife Biology And Marine Biology
Griffith University
Diploma of Science
Griffith College
ICDL -Excel Spreadsheet Functions by ST Engineering
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