Hayyu Nadhilah Hizza
Summary
Accomplished professional with a diverse background in customer service and aviation operations, including a pivotal role at Dnata. Demonstrates expertise in aviation regulations and standards, alongside exceptional problem-solving abilities. Proven track record of enhancing operational efficiency and safety, underscored by a commitment to meticulous attention to detail and the ability to thrive under pressure.
A passionate Aviation enthusiast, I recently graduated from Diploma In Aviation Management with experience doing ground handling of aircraft and would like to deepen my knowledge and skills as well as gain more experience through the Scoot Flight Dispatch Programme. Haruki Murakami once said “Everybody has to start somewhere” , with that as a recent graduate Diploma Holder, I hope that I am able to start my journey in Aviation through joining Scoot as a flight dispatcher.
Overview
5
5
years of professional experience
Work History
Admin Clerk
UOB Bank
10.2024 - Current
- Receiving and sorting of documents
- Document scanning and checking
- Document retrieval
Cashier
4 Fingers
02.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Kitchen Crew
Pizza Hut
02.2020 - 02.2024
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and maintained work areas, equipment and utensils.
- Fostered a positive working environment by maintaining open communication channels and effectively resolving conflicts among team members.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Followed food safety practices and sanitation guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
Flight In Charge
Dnata
03.2023 - 08.2023
- Collect Loading Instruction Report from Control Room/Load Planning Office
- Prepare and deploy equipment and manpower before the arrival of flight and ensure manpower assigned to him for the flight are properly briefed
- Initiate equipment worthiness checks before arrival of flight and report to Control Room of any defect detected
- Carry the loading & unloading operations out efficiently and safely within the stipulated ground time and in accordance with airlines and departmental requirements
- Coordinate between aircraft & Control Room/Arrival/Departure/Cargo during operations
- Responsible for the discipline and performance of staff assigned to him
- Prepare and ensure that all apron equipment is in a prepared state of readiness for operation for the following day’s operations
- Report all flight abnormalities or unusual occurrences to Operations Executive
- Supervise the loading & unloading on main deck with no in-plane system
- Ensure aircraft interior cleaning (AIC) services are carried out satisfactorily based on airlines’ requirements
- Ensure compliance with all workplace safety, security, and health policies and procedure
Education
Diploma In Aviation Management - Aviation
Republic Polytechnic
Singapore 05.2024
O And N Level -
Orchid Park Secondary School
Singapore12.2019
PSLE -
Macpherson Primary School
Singapore 12.2014
Skills
- Knowledge of Aviation regulations and Standards of Procedures
- Knowledge of Aviation
- Air law and navigation
- Flight handling
- Ground services
- Communication
- Attention to detail
- Aircraft weight and balance
Timeline
Admin Clerk
UOB Bank
10.2024 - Current
Cashier
4 Fingers
02.2024 - Current
Flight In Charge
Dnata
03.2023 - 08.2023
Kitchen Crew
Pizza Hut
02.2020 - 02.2024
Diploma In Aviation Management - Aviation
Republic Polytechnic
O And N Level -
Orchid Park Secondary School
PSLE -
Macpherson Primary School
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