Hayley Chia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelancer
-
01.2023 - Current
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Collaborated with illustrators to enhance content.
- Applied current editing and illustration tools.
ICT Associate
Ministry of Education, Singapore (MOE)
01.2020 - 01.2023
- Worked varied hours to meet seasonal and business needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to schools needs and desires to identify and recommend optimal products.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed relations through communication and helpful interactions.
- Trained and mentored junior staff.
- Identified needs and wants to enhance staff experiences.
- Created solutions to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase satisfaction and engagement.
- Delivered energetic responses and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
ICT Executive
Business Edge
06.2018 - 06.2020
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified trends and assessed opportunities to improve processes and execution.
- Collaborated with back-office team members to facilitate seamless business execution.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Located bottlenecks to streamline existing processes.
Multimedia Educator
Wizlearn Technologies Pte Ltd
05.2015 - 06.2018
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Website Designer
BThrust
08.2014 - 12.2014
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Furnished research and materials based on up-to-date web design standards.
- Adhered to SEO best practices while designing sites.
Admin Secretary
Britoil Offshore Services Pte Ltd
05.2014 - 08.2014
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Technology And Design - Technology And Design
Singapore University of Social Science
Singapore10.2021
Diploma in Animation - Digital Animation
Nanyang Academy of Fine Arts
Singapore08.2014
Skills
- Dependable and Responsible, Organization and Time Management
- Teamwork and Collaboration
- Self-Motivated
- MS Office, G-Suite
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Video Creation and Editing
- Managing Media
- Social Media Updates
- Adobe Photoshop
- Procurement
Certification
- Certified Microsoft Innovative Educator, Microsoft - June 2020
- Microsoft Innovative Educator Master Trainer, Microsoft - June 2020
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Freelancer
-
01.2023 - Current
ICT Associate
Ministry of Education, Singapore (MOE)
01.2020 - 01.2023
ICT Executive
Business Edge
06.2018 - 06.2020
Multimedia Educator
Wizlearn Technologies Pte Ltd
05.2015 - 06.2018
Website Designer
BThrust
08.2014 - 12.2014
Admin Secretary
Britoil Offshore Services Pte Ltd
05.2014 - 08.2014
Technology And Design - Technology And Design
Singapore University of Social Science
Diploma in Animation - Digital Animation
Nanyang Academy of Fine Arts
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