HAU WERN CHIN
Summary
Proactive Clinic Manager with over 10 years of experience in optimizing clinic operations and enhancing patient satisfaction. Proven track record in driving revenue growth, streamlining processes, and ensuring regulatory compliance. Skilled in managing budgets, training staff, and coordinating care across diverse healthcare settings. Committed to delivering high-quality healthcare and fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Richmond Gastroenterology Centre
06.2023 - 07.2024
- Successfully led the transition from a multi-practice company to a solo practice, overseeing all aspects of the rebuild, including strategic planning, rebranding, and establishment of streamlined operations for sustained growth.
- Leveraged psychological training to effectively communicate with diverse teams, understand human behavior, and resolve conflicts, fostering a supportive and collaborative work environment.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Implemented new workflows and technologies that improved claims accuracy by 40% and reduced error rates by 90% , leading to faster resolution and increased customer satisfaction.
Clinic Executive
Livingstone Digestive & Liver Clinic
10.2020 - 06.2024
- Deliver a high standard of care and all arrangement for local & oversea patients
- Quickly resolved unexpected issues.
- Applied principles of emotional intelligence to lead with empathy, build cohesive teams, and promote patient-centered care, enhancing overall team performance and patient satisfaction.
- Deal with personal and corporate insurance (local & overseas), understand the needs from the patient's view, and deliver the most suitable breakdown of financial counseling reports.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Played a key role in managing the transition and closure, ensuring a smooth wind-down of operations, including handling staff layoffs and asset liquidation.
Dental Assistant
Shang Dental
10.2020 - 01.2021
- Prepares a treatment room for patients by following prescribed procedures
- Documents dental care services by charting in patient records, provides diagnostic information by exposing and developing radiographic studies
- Educates patients by giving oral hygiene, plaque control, postoperative instructions
- Assisting minor & major surgery, to ensure everything keeps on track.
Specialist Clinic Assistant
Island Orthopedic
10.2018 - 10.2020
- Experience in handling appointment & operation arrangements
- Managing Ministry of Manpower medical report, insurance inpatient & outpatient services, follow up with law firm
- Explored new technologies and tools to quality & keep a high-efficiency process for teamwork.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Private Caregiver
Private Elder Care
01.2017 - 10.2018
- Administered care to a 98-year-old patient with a fractured hand & dementia up to 12 hours daily who fully recovered in 3 months
- Performed physiotherapy, dressing, and cooperated with Dr managing daily medication and emotions
- Rendered full attention, successfully controlling the patient's emotional state within 3 months.
Education
Diploma -
Kaplan Higher Education Academy
Singapore01.2022
Skills
- Public Relationship Management
- Patient Satisfaction
- Revenue Growth
- Diverse Experience
- Operational Efficiency
- Financial & Regulatory Expertise
Timeline
Clinic Manager
Richmond Gastroenterology Centre
06.2023 - 07.2024
Clinic Executive
Livingstone Digestive & Liver Clinic
10.2020 - 06.2024
Dental Assistant
Shang Dental
10.2020 - 01.2021
Specialist Clinic Assistant
Island Orthopedic
10.2018 - 10.2020
Private Caregiver
Private Elder Care
01.2017 - 10.2018
Diploma -
Kaplan Higher Education Academy
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