Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ha Thuy Van

Ho Chi Minh City,Viet Nam

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

Vis Quality Control
HCM, VN
08.2023 - Current
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Used ERP system to verify and reconcile invoices and purchase orders.
  • Recorded lot numbers and serial numbers in ERP system for traceability of produced items.

Technical Assistant

Vis Quality Control
HCM
08.2022 - Current
  • Maintained and updated existing databases for report generation.
  • Researched and identified new methods for improving the efficiency of report writing processes.
  • Provided data reports to clients to show current process analysis and proposed process numbers.
  • Gathered facts from multiple sources to complete investigative reports.

Travel Consultant

Viet Cruise Tours
HCM
02.2023 - 06.2023
  • Provided customers with detailed information about travel destinations and packages.
  • Resolved any issues related to travel plans and services.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
  • Tracked customer satisfaction ratings through surveys and feedback forms.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Explained benefits of purchasing travel insurance with clients.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.

Education

Bachelor's Degree in English - Business English

Hutech University
HCM
06.2023

Skills

  • Ability to interact effectively, positive attitude
  • Energizer
  • Passion for Customer Service
  • Strong communication
  • High discipline and organization
  • Multitasking
  • Video and photos Editing, CapCut, Canva

Languages

English
First Language
Korean
Intermediate (B1)
B1

Timeline

Administrative Assistant

Vis Quality Control
08.2023 - Current

Travel Consultant

Viet Cruise Tours
02.2023 - 06.2023

Technical Assistant

Vis Quality Control
08.2022 - Current

Bachelor's Degree in English - Business English

Hutech University

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Ha Thuy Van