HA THI NHAT HIEN JENNY
Summary
Accomplished Sales Executive with 2 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
7
7
years of professional experience
Work History
Sales Executive
Shilla Duty Free
09.2022 - 10.2024
Data Analyst (Fraud Detection)
Concentrix
05.2020 - 08.2022
Customer Relations Executive
Burger & Lobster -Raffles Hotel
08.2019 - 04.2020
Assistant Manager
Manna Korean Restaurant
01.2018 - 07.2019
Education
Dong A University
Skills
- Actively support the cosmetics line and the department by ensuring proper presentation, organization, storing, and replenishment of stock; maintaining department presentation and recovery standards by keeping a clean, neat and easy-to-shop store environment; timely processing of new receipts, damages, testers, and return to vendors (RTVs); participating in physical inventory process
- Drive sales by engaging and enticing customers into Beauty Spot, and encouraging them to purchase top beauty picks
- Knowledgeable of all Cosmetic vendor lines and key products, and the ability to recognize which Cosmetic vendor line is most appropriate for the customer's needs
- Build customer relationships and loyalty through personal interaction, follow up, and the maintenance of a client file
- Provide customer feedback to the Cosmetics Sales Manager, to ensure we continue to meet customer expectations
- Partner with the Cosmetic brands coordinator to ensure proper presentation, organization, storing, and replenishment of stock
- Maintain good housekeeping standards, and ensure work area is free from hazards
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
- Ensure work area is free from hazards and work in a safe manner
- Adhere to Loss Prevention control and compliance procedures
- Initiate service consultations by asking open-ended questions to learn the customer's preferences and needs
- Train, motivate, and develop new associates on company policies and procedures, product knowledge, and personal and department productivity goals
- Lead by example by selling merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
- Communicate credit goal specifics and expectations to cosmetics associate
Leadership Experience
I have demonstrated strong leadership skills in managing a team of restaurant operation staff and supervising daily operations. During my service at Changi airport, I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as a mentor to newly onboarded sales staff deploying at sales floor at Changi terminal.
Communication Skills
As a sales executive , my communication skills in verbal and written communication with clients, consumers, and team members. I have extensive experience in creating and delivering sales pitch to walk in customer.
Timeline
Sales Executive
Shilla Duty Free
09.2022 - 10.2024
Data Analyst (Fraud Detection)
Concentrix
05.2020 - 08.2022
Customer Relations Executive
Burger & Lobster -Raffles Hotel
08.2019 - 04.2020
Assistant Manager
Manna Korean Restaurant
01.2018 - 07.2019
Dong A University
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