THIEN HA VU
Ho Chi Minh City
Summary
Hardworking employee enthusiastic about learning fashion field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Trainer
Bon Boardgame Coffee
10.2024 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Workshop Leader
NOTE - The Scent Lab
12.2023 - 06.2024
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
All Rounder
Nguyen's Kitchen
03.2022 - 09.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Strengthened communication skills through regular interactions with others
- Worked flexible hours across night, weekend and holiday shifts
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Operated POS system to collect payments from customers
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift
- Learned how to make wide variety of mixed drinks
- Operated espresso machines and commercial coffee brewers to create beverages
- Memorized recipes for specialty coffee beverages and seasonal offerings
Business Consulting Intern
Kathryn's McGowan PR&Events
06.2022 - 09.2022
- Evaluated situations and delivered targeted solutions using various tools and resources
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed complete business plans and operational strategies for new and existing business
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals
- Devised processes to boost long-term business success and increase profit levels
- Reviewed internal systems and organized training plans to address areas in need of improvement
Customer Service Call Center Agent
Business Master
04.2020 - 06.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
- Documented and detailed calls and complaints using call center's CRM database
- Maintained and managed customer files and databases
- Educated customers about billing, payment processing and support policies and procedures
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Education
Kaplan Business School - Hospitality and Tourism Management
Kaplan Business School
01.2025
Hoa Sen University - Hotel Management
Hoa Sen University
01.2025
University of Greenwich - Events Management
University of Greenwich
01.2023
Marie Curie High School - undefined
Marie Curie High School
01.2020
Skills
- Cultural Awareness
- Active Listening
- Problem-Solving
- Organization and Time Management
- Flexible and Adaptable
- Leadership experience
- Analytical and Critical Thinking
- Attention to Detail
- Good Telephone Etiquette
- Planning and Coordination
- Dependable and Responsible
- Customer Relationship Building
- Customer Care
Certification
Business Consulting Project, Kaplan Business School, 09/01/22
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Vietnamese
English
Contacts
0944504554, vuthienha2512@gmail.com, https://www.instagram.com/insaneb.tch/?hl=vi, https://www.linkedin.com/in/jadevu2512/, https://web.facebook.com/havingapatheticlife
Timeline
Barista Trainer
Bon Boardgame Coffee
10.2024 - Current
Workshop Leader
NOTE - The Scent Lab
12.2023 - 06.2024
Business Consulting Intern
Kathryn's McGowan PR&Events
06.2022 - 09.2022
All Rounder
Nguyen's Kitchen
03.2022 - 09.2023
Customer Service Call Center Agent
Business Master
04.2020 - 06.2021
University of Greenwich - Events Management
University of Greenwich
Marie Curie High School - undefined
Marie Curie High School
Kaplan Business School - Hospitality and Tourism Management
Kaplan Business School
Hoa Sen University - Hotel Management
Hoa Sen University
Similar Profiles
Ana QuinnAna Quinn
Barista at Bon Bob’s Coffee CompanyBarista at Bon Bob’s Coffee Company
Victoria KoVictoria Ko
剧本杀DM at RuXi Boardgame剧本杀DM at RuXi Boardgame
JASON DAVIDSONJASON DAVIDSON
Business Manager at Bon Bon BonBusiness Manager at Bon Bon Bon