Summary
Overview
Work History
Education
Skills
Language Skills
Timeline
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Hataikarn Sukkaew

Hataikarn Sukkaew

Singapore

Summary

Passionate about professionalism, leveraging extensive experience, knowledge, and skill set to excel in challenging environments. Proven track record of delivering high-quality results, committed to continuous growth and development. Strong work ethic and dedication to excellence make a valuable asset to any organization seeking a dynamic and motivated team player.

Overview

20
20
years of professional experience

Work History

Customer Service / Officer Contract Mgmt/Trade Finance

Rio Tinto Pte
07.2019 - Current
  • Manage the order to payment.
  • Processing customer orders and consignment orders, to fulfill all orders timely, accuracy under time limit.
  • Manage the order to cash execution of each contract
  • Manage the order to cash execution of each contract independently.
  • Manage the shipping supply, and demand processes to meet customer’s requirements
  • Coordinate and manage customer’s monthly orders and pricing declarations, payment declaration
  • Identify areas of risk and ensure these are escalated promptly
  • Support and facilitate business improvement projects
  • Communicate with internal stakeholders
  • Provide support and backup for Sales execution in export regions as required
  • Provide Proforma for customer issue LC
  • Communicate with customer on order declaration and shipment detail
  • Follow up with Customer on LC issuing and Cash payment term
  • Check LC whether customer issued according Proforma
  • Create Sale Contract according to Sell delegation and check Contract if good to process.
  • Make sure all detail and pricing condition maintain correctly
  • Overseeing the entire Sale Contract and ensuring compliance with legal and company standards.
  • Communicate with internal and stakeholders on the status of the contracts
  • Update and amend contracts as per request
  • Check pricing and advise correct price to bank
  • Provide solutions and develop training materials to support best practice sharing and adoption.
  • Resolve customer complaints & issues effectively by being the focal person in driving for solutions.
  • Ensure a timely reply to customers on their complaints.
  • Perform Back up / standby duties as needed
  • Ensure all the shipping documents are follow the L/C instruction
  • Issue Purchase requirement and Purchase order
  • Process manual documentation & order tracking as required

Order Fulfillment Specialist/Assoc Supply Chain Analyst

Medtronic International., LTD
08.2018 - 06.2019
  • Support Supply Chain operations to ensure smooth and timely order fulfillments with respective SEA/APAC markets as well as provide project capacity for process improvement to meet business growth objectives.
  • Processing customer orders and consignment order, to fulfilled all order timely, accuracy under time limit.
  • Ensure consignment order been filled up and billing accordingly.
  • Proactively improve order fulfillment process and identify opportunities for operational excellence to enhance customer experiences, increase service level, and reduce error.
  • Provide project management and execution capacity to support business initiatives, operations improvement, business model change, and system enhancement
  • Practice and coach effective daily operation of order fulfillment to ensure that highest standard of customer service is maintained, and operation strategy executed
  • Provide solutions and develop training materials to support best practice sharing and adoption.
  • Evaluate, coordinate and handle activities, communications, and exceptions on incoming and outgoing products for local and other markets
  • Proactively ensure customers receive products accurately & in a timely manner. Resolve daily delivery and billing issues with all stakeholders.
  • Resolve customer complaints & issues effectively by being the focal person in driving for solutions. Ensure a timely reply to customers on their complaints.
  • Optimize/minimize local working inventory in warehouse and hospitals’ consignment by working with Sales Coordinator to arrive at agreed upon inventory levels & thereafter topping up further consignment not exceeding set limits. (Par Management)
  • Collaborate with the Local/Regional Planning Team and Sales Team to drive down overall obsolete and excess inventories.
  • Provide reports/ order fulfillment related information on a regular basis or as needed, in a timely manner.
  • Ensure system and operation transactions in compliance with local law, regulatory taxation as well as Medtronic’s Corporate policies.
  • Perform Back up / standby duties as needed
  • Ensure the inventory are tally between system and physical products.
  • To monitor the inbound shipment and ensure the shipments been successfully receive in system
  • Ensure outbound shipment been ship with completed shipping documents etc. Packing list, Delivery Note, Proforma Invoice, AWB, Bill of Lading.
  • Ensure all the shipping documents are follow the L/C instruction
  • Issue Purchase requirement and Purchase order via Ariba program for vendors
  • Negotiate with vendors and forwarder
  • Perform SAP transactions for sales order and related processes
  • Process manual documentation & order tracking as required
  • Provide order status report and other documentation to customer
  • Evaluate new inventory to ensure it’s ready for shipment.
  • Order new supplies to avoid inefficiencies or excessive surplus.
  • Analyze different suppliers to obtain the best cost-effective deals.
  • Tracking on Outbound, Inbound and Inventory Report.
  • Reason of leaving: Company under restructuring plan

Customer Operation Specialist

Agilent Technologies.
06.2016 - 07.2018
  • Focal Point for Support and sales force for all support maintenance contracts quotations, renewals and account receivable process issues and problem resolutions.
  • Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
  • Ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
  • Enter and edit order, including change order, credit and rebill, in accordance to Agilent policies and processes.
  • Follow-up and correct pricing or configuration issues.
  • Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent terms and conditions, export licensing conditions and customer specific procurement guidelines.
  • Follow up on outstanding quotes, handling customer queries, explaining support terms and conditions and selling benefits of support agreements.
  • Ensure that support agreements are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards.
  • Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions
  • Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system.
  • Interact with other Agilent organizations to resolve order fulfilment related issues and change requests
  • Ensure prompt and accurate billings to customer per contract terms.
  • Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.
  • Proactively manage order to meet committed delivery date and any special delivery requirement.
  • For non-credit customer, actively follow-up on letter of credit or cash-in-advance payment from customer and ensure that any shipment out of division can be duly delivered to customer.
  • Understand the established key processes in assigned areas; initiate and lead projects to improve quality and customer satisfaction; document work methods and results to avoid rework.
  • Manage service order closure.
  • Understand customer needs and take ownership for customer satisfaction in assigned area.
  • Trigger customer billings timely and in accordance with defined policy and standards.
  • Perform error correction to clear all the stuck orders.
  • Conduct LC reviews with other functions
  • Perform as leader for company survey project, to analyst and find solution to solve and meet customer satisfaction.
  • Participated monthly council meeting for survey project, to understand customer experience situations
  • Advocated for customers by identifying trends and suggesting improvements to processes, policies and products
  • Collaborated with members of other teams to find answers and be a resource to teammates
  • Issues Purchase Requested and coordinate with Procurement team and suppliers regarding the orders and shipments
  • Participated in department projects to enhancement working process.
  • Assist manager on enhancement projects
  • Responsible for overall procurement related to Sale Orders
  • Process shipping documentation in compliance to customer, export requirements and TCC procedures
  • Reason of leaving: Company under restructuring plan

Customer Support Analyst

Oracle Inc.
01.2016 - 06.2016
  • Responsible for the entry, tracking and management of all incoming support calls in Clarify / Oracle ticketing system.
  • Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to distribution in your region Ensure familiarity with new releases as they become available Train the concepts and procedures of support to the support team in your region
  • Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in configuring, installing, training and supporting the Opera PMS, S&C and OXI products and associated interfaces.
  • Selected strategic projects when required Liaise with subject matter experts of next level of support, Level 2 support and to the development team if required.
  • Work with the support teams to ensure service level requirements are exceeded.
  • Work with the customers to ensure that contractual service expectations are exceeded.
  • Reason of leaving: Contract Position

Logistics Assistant

Richemont Luxury (S) PTE.
02.2015 - 02.2016
  • Create and maintain contact with vendors and customers to ensure timely delivery of goods
  • Interact with third party logistics service providers
  • Audit freight cost and documentation
  • Ensure accuracy of all inventories
  • Maintain communication with warehouse staff to ensure proper working order
  • Review BILLS, invoices and purchase orders
  • Ensure all payments are processed in time
  • Assist customers with inquiries
  • Create packing lists and update shipment information in database
  • Organize files both manually and electronically
  • Monitor and facilitate repair orders
  • Coordinate deliveries for repaired or returned items
  • Liaison with different departments within the company to facilitate shipments
  • Assist in tracking shipments and providing alternative information
  • Provide transportation information and manage billing information
  • Manage quality control by ensuring that all shipped orders are in working condition
  • Preparing shipment documentation
  • Provided assistance in maintaining contact with suppliers and other agents
  • Interfaced with customers as directed
  • Assisted customers in tracking shipments
  • Assisted in billing management and receipts preparation
  • Translate the documents from Thai to English such as Thai Custom documents, Cites Application with Department of Fisheries, Thailand A.T.A Carnet, Import Duty, Label Products etc.
  • Translate the documents from English to Thai such as Cites Declaration, Export document, Product detail to declare with Thai custom etc.
  • Reason of leaving: Contract Position

Customer Experience Specialist Thai Speaking

Delta Airline Inc.
08.2013 - 02.2015
  • Acting as initial contact to customer who wishes to travel with Delta Airline and Sky Team partner
  • Provide superior service and an outstanding first impression to all customer
  • Provide support to contact customer regarding passenger’s ticket, and all requested
  • Calculated for all fare and penalty of travel condition ticket
  • Coordinate with internal and external
  • Updating for competitor promotion

Customer Service Special List

Leschaco (Thailand) Co., Ltd
07.2012 - 08.2013
  • Receive incoming good; check for damage and for discrepancies between goods and invoices.
  • Responsible for processing & coordinating customers’ orders
  • Responsible for full spectrum of import documentation, handle import declaration using trade-net etc.
  • Liaise with freight forwarders, logistics company, banks and internal personnel etc.
  • Assist the GM in areas of purchasing as assigned, liaise with overseas suppliers etc.
  • Working closely with internal departments to ensure timely receipt and release of shipment.
  • Coordinating with warehouse on stock / estimated shipment arrival date for delivery planning.
  • Arranging and coordination of delivery i.e. booking of all necessary transportation, such as truck, vessel, airplane.
  • Checking shipping requirements and ensuring compliance with them.
  • Preparing and handling of shipping documents such as Commercial invoice, Packing list, Insurance, Certificate of Origin Certificate of Analysis.
  • Translate the product details to declare on Import Duty, and translate MSDS for applied import process with Thai customs.
  • Reason of leaving: Moved to Singapore

Sale Support and Import - Export Officer

LIEBHERR (Thailand) Co., Ltd.
08.2006 - 01.2012
  • Contact with overseas customer concerning spare Parts Requirements.
  • Calculate pre-costing in order to make offer to customer.
  • Issue spare part purchase order for spare part, which ordered from customer.
  • Contact with supplier, oversea supplier and local Supplier for inquiry and Purchase.
  • Negotiable with supplier, that for price, delivery Time, discount or promotion of goods
  • Order acceptance and handling spare part sales till delivery, co-ordinate with shipping agent until delivered to customer.
  • Making goods receive voucher in ACCPAC system for spare part.
  • Co-ordinate with vendor for all task of spare part such as missing part on delivery, get damaged part on delivery and follow up when spare part urgent need for service engineer and customer.
  • Organize the parts delivery for customer as the customer’s requirement.
  • Co-ordinate with Freight forwarder for shipment.
  • Arrange the shipping documents for export.
  • Co-ordinate with accounting to issue delivery note and invoice for overseas customer.
  • Check all goods before ship to customer/ check all goods when import to factory.
  • Checking and making decision on the methods of delivery, compare and looking for the best solution.
  • Records and checking the currently exchange rate.
  • Receive enquiry from customer, co-ordinate and inform to service engineer for service and spare part requirement.
  • Check all shipping document follow as Letter of Credit mentioned. And can be present the document with negotiation bank without discrepant.
  • Regarding to goods or import parts from oversea supplier, arrange the delivery plan and arrange the shipment.
  • Contact with freight forwarder, that for clearing custom and import parts.
  • Check delivery status and making report to Service and Spare parts manager.
  • Arrange shipment with consignee and shipper, regarding to Triangle shipment.
  • Recheck and confirmed documents as Bill of Lading, Air Way Bill, Import-Export Entry, Etc. concerning to tariff code, import tax rate, Benefits of goods
  • Contact with Freight forwarder or vessel that for checking flight , vessel or shipment schedule.
  • Compare Freight forwarder, checking Freight rate, Transit time for shipment.
  • Negotiate with Customer or Supplier, that for the term of shipment.
  • Follow up the status of delivery until receiving parts by customer or clearing and to door at factory.
  • Take care oversea customer when they are coming to visit factory and discuss the business with customer, on behalf of spare parts department.
  • Handle Quotation, Order Processing, Customer support.
  • Raise with supplier and management – arrange delivery schedule, Arrange and mange shipment details.
  • Follow up with customer regarding the products.
  • Translate the product details to declare on Import Duty.
  • Translate the Service report which get from Service Engineers, and report to Service Manager and Sale & Marketing Manager.

Oversea Marketing Officer

Tycoons World Wire Group. Co.,Ltd. (Public)
02.2006 - 07.2006
  • Co-Ordinate with Oversea and export customer, Regarding to inquiry.
  • Coil & Wire price negotiate with customer.
  • Coil & Wire price management and price summarize report.
  • Purchase order and customer’s credit.
  • Sales contract operating.
  • Co-Operate and control shipment schedule; Marketing document and involving marketing task.
  • Manage and reduce argument when client complain and claim the damage products.
  • Analysis and summarize Coil & Wire report.
  • Contact customer by E-mail; telephone and fax.
  • Summarize data of wire rod marketing and help the manager to prepare marketing forecast and monthly sales statistic; Inspect for other market related with wire rod market.
  • Invitation Form; including to invite the customer to discussed the business and prepare agenda for customers.
  • Reason of leaving: Company relocation to Vietnam

Quality System Officer

Siam Yamato Steel Co.,Ltd.
12.2004 - 01.2006
  • Document for ISO 9001:2000 , ISO 14001 : ISO 17025 : TIS 18001.
  • Document Control for ISO system; Follow up for CAR, CR and Organization Activity Plan. Seminar.

Education

Bachelors of Business Administrator - Management Department

Payap University
01.2002

Skills

  • Business software expertise: MS Office, SAP, Oracle, AccPacc, CRM platforms, CNG Tools, BI Walker, Ariba, Vendavo, SAP-WMOS, Salesforce, ADSS

Language Skills

English : Spoken : Good Written : Good Conversation : Good

Timeline

Customer Service / Officer Contract Mgmt/Trade Finance

Rio Tinto Pte
07.2019 - Current

Order Fulfillment Specialist/Assoc Supply Chain Analyst

Medtronic International., LTD
08.2018 - 06.2019

Customer Operation Specialist

Agilent Technologies.
06.2016 - 07.2018

Customer Support Analyst

Oracle Inc.
01.2016 - 06.2016

Logistics Assistant

Richemont Luxury (S) PTE.
02.2015 - 02.2016

Customer Experience Specialist Thai Speaking

Delta Airline Inc.
08.2013 - 02.2015

Customer Service Special List

Leschaco (Thailand) Co., Ltd
07.2012 - 08.2013

Sale Support and Import - Export Officer

LIEBHERR (Thailand) Co., Ltd.
08.2006 - 01.2012

Oversea Marketing Officer

Tycoons World Wire Group. Co.,Ltd. (Public)
02.2006 - 07.2006

Quality System Officer

Siam Yamato Steel Co.,Ltd.
12.2004 - 01.2006

Bachelors of Business Administrator - Management Department

Payap University

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