Haswini Devi Balakrishnan
WOODLANDS
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Overview
9
9
years of professional experience
Work History
Admin Clerk / Team Leader / Operator
Banshing Industrial Co.Pte.Ltd
09.2023 - Current
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Reduced errors in data entry (Sap system ) tasks by maintaining accurate records and utilizing verification methods.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
Service crew / kitchen helper
Shami banana leaf delights pte.ltd
03.2022 - 07.2023
- Assist cooks with food preparation
- Prepare light foods
- Serve the customers ,package take out foods , fulfill customer orders
- Handling cash , bankin the cash , Report daily sales
- Clean work areas ,equipment , utensils and dishes
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Complete washing of the all dishes , pots and etc
- Ensure all related equipement necessary is available, insite and cleaned up
- Kept customers and crew areas organized.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Admin clerk
Yuehai industries sdn.bhd
02.2020 - 07.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
Admin Clerk / Supervisor/Receptionist
Swiss Garden Hotel
12.2017 - 09.2019
- Input data and processed system change to generate accurate reports.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Supported auditors by efficiently compiling requested documentation.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Admin clerk
My Outlet
05.2016 - 10.2017
- Perform general clerical duties
- Data entry , filing , creating invoice , ordering suppliers , placing calls
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Purchased and maintained office supplies.
- Verify the monthly billings
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Strengthened vendor relations by negotiating contracts that resulted in cost savings for office supplies.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Input data into spreadsheets and databases.
Education
SPM - 'O' level
Smk Bukit Sentosa
01.2014
Skills
- Soft skills
- Problem solving
- Decision making
- Willingness to learn
- Open mindedness
- Team work
- Time management
- Communication
- Creativity and positivity
- Attention to details
- Hard skills
- Copywriting
- Banking
- Data analysis
- Microsoft office
- Editing
- Online networking
- Billing,invoicing,collections
- Financial Reporting
- Verbal and written communication
- Database entry
- Database administration
- Daily reporting
- Appointment scheduling
- Multitasking
- Confidentiality awareness
- Front desk reception
- Document typing and formatting
- Data gathering
- Creative thinking
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Elementary (A2)
Timeline
Admin Clerk / Team Leader / Operator
Banshing Industrial Co.Pte.Ltd
09.2023 - Current
Service crew / kitchen helper
Shami banana leaf delights pte.ltd
03.2022 - 07.2023
Admin clerk
Yuehai industries sdn.bhd
02.2020 - 07.2021
Admin Clerk / Supervisor/Receptionist
Swiss Garden Hotel
12.2017 - 09.2019
Admin clerk
My Outlet
05.2016 - 10.2017
SPM - 'O' level
Smk Bukit Sentosa
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