HASRIZAH BINTE SAMSURI
Overview
25
25
years of professional experience
Work History
CUSTOMER RELATIONS
AOR MUSIC PTE LTD
07.2018 - Current
- Managed customer relations on an ongoing basis to maximize customer retention.
- Managed teacher's schedule and students matter eg, fees/exams/events
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reduced waiting times by efficiently managing crowd control and incoming requests and delegating tasks effectively.
- Manning front desk counter and answering phone calls inquiry
- Assist manager with complaints and any related matter regarding students or parents.
School Receptionist
RMA CONTRACTS PTE LTD
01.2017 - 03.2018
- Coordinated substitute teacher assignments when necessary to ensure appropriate staffing levels during staff absences.
- Handled confidential information with discretion while working closely with school counselors on student matters.
- Provided essential clerical support for teachers by preparing materials, photocopying, and distributing documents.
- Manning the school counter for walk in vendor, guest and parent
Passenger Service Agent
CIAS
11.2011 - 06.2012
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
CUSTOMER RELATIONS
AOR MUSIC PTE LTD
01.2010 - 06.2011
- Managed customer relations on ongoing basis to maximize customer retention.
- Manged teacher's schedule and students matter eg, fees/exam/events
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reduced waiting times by efficiently managing crowd control and incoming requests and delegating tasks effectively.
- Manning the front desk counter and answering phone calls inquiry
- Assist manager for complaints and any related matter regarding students or parents.
POSTAL OFFICER
Singpost
01.2001 - 07.2006
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Efficiently processed bulk mailings for various clients, ensuring accurate labeling, weighing, and documentation to meet specific mailing requirements.
- Provided excellent customer service by addressing inquiries in-person, over the phone, or via email professionally and promptly.
- Handle bills payment / parcels over at the counter
CUSTOMER SERVICE ASSISTANT
TRANSITLINK
01.1999 - 12.2000
- Answered customer questions about product availability and train tickets
- Maintained clean and organized work environment.
- Provided exceptional support during peak hours as well as holidays and special events.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Described products to customers and how best to care for merchandise.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Education
No Degree - 5 GCE N LEVEL
SILING SECONDARY SCHOOL
SINGAPORE12.1998
Skills
- Customer Relations
- Patience and resilience
- Account Updates
- Sales and Upselling
- Schedule Management
- Feedback collection
- Teamwork and Collaboration
- Customer Data Confidentiality
- Understanding Customer Needs
- Calm Under Pressure
- Complaint resolution
- Customer Service
Timeline
CUSTOMER RELATIONS
AOR MUSIC PTE LTD
07.2018 - Current
School Receptionist
RMA CONTRACTS PTE LTD
01.2017 - 03.2018
Passenger Service Agent
CIAS
11.2011 - 06.2012
CUSTOMER RELATIONS
AOR MUSIC PTE LTD
01.2010 - 06.2011
POSTAL OFFICER
Singpost
01.2001 - 07.2006
CUSTOMER SERVICE ASSISTANT
TRANSITLINK
01.1999 - 12.2000
No Degree - 5 GCE N LEVEL
SILING SECONDARY SCHOOL
Similar Profiles
Abhimanyu SinghAbhimanyu Singh
Legal Intern - Researcher at Office Of AOR Vivek Narayan Sharm , Ex- (joint Secretary Supreme Court AOR Association) SenioLegal Intern - Researcher at Office Of AOR Vivek Narayan Sharm , Ex- (joint Secretary Supreme Court AOR Association) Senio
Celine Chong Mei LianCeline Chong Mei Lian
Assistant Manager, School Division at Cristofori Music Pte LtdAssistant Manager, School Division at Cristofori Music Pte Ltd
Lourence Garcia VillenaLourence Garcia Villena
Guitar Salesman at Cristofori Music PTE LTDGuitar Salesman at Cristofori Music PTE LTD