Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hasniza Johana

Singapore

Summary

Possess strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Part-time Customer Service Associate

PC Dreams Pte Ltd
09.2024 - 01.2025
  • Managed front desk operations and assisted customers with inquiries.
  • Handled RMA devices, including hard drives and SSDs.
  • Addressed customer concerns and provided clear explanations regarding RMA processes.
  • Processed and tracked RMA devices efficiently to ensure smooth handling and resolution.

Student Intern

PC Dreams Pte Ltd
04.2024 - 08.2024
  • Perform hardware and software diagnostics and repairs on laptops.
  • Refurbish and test pre-owned IT equipment.
  • Assisting customers with inquiries, provide technical support, and ensure high standards of service and product quality.
  • Maintained a safe work environment and enforced safety procedures.
  • Sorted and organized files, spreadsheets, and reports.

Part time Barista

Gong cha Taiwan
04.2022 - 12.2022
  • Provided friendly and efficient customer service, ensuring a positive experience for all guests.
  • Took customer orders, answered product-related questions, and resolved any concerns promptly.
  • Prepared a variety of drinks with accuracy and attention to detail.
  • Maintained cleanliness of work area, adhering to health and safety standards.

Education

Higher Nitec - Electronics Engineering

Institute of Technical Education
04-2025

GCE -

Zhenghua Secondary School
12-2022

PSLE -

West View Primary School
12-2018

Skills

  • Time Efficiency
  • Complaint handling
  • Customer service
  • Problem resolution
  • Customer RMA management

Certification

Food safety & hygiene certificate

Timeline

Part-time Customer Service Associate

PC Dreams Pte Ltd
09.2024 - 01.2025

Student Intern

PC Dreams Pte Ltd
04.2024 - 08.2024

Part time Barista

Gong cha Taiwan
04.2022 - 12.2022

Higher Nitec - Electronics Engineering

Institute of Technical Education

GCE -

Zhenghua Secondary School

PSLE -

West View Primary School

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Hasniza Johana