Hasnani Hasan
Summary
Dynamic Process Technician at Biotronik APM II Pte Ltd, skilled in continuous improvement and operational efficiency. Achieved production targets through quality control analysis and effective teamwork. Demonstrated a strong work ethic while maintaining cleanroom operations and ensuring compliance with guidelines, contributing to a positive work culture and minimizing waste.
Overview
24
24
years of professional experience
Work History
Process Technician
Biotronik APM II Pte Ltd
04.2019 - Current
- Maintain a safe work environment and ensure the maintenance and upkeep of the physical location.
- Maintained detailed records of process data and performance metrics, providing valuable insights for future improvements.
- Consistently met or exceeded production targets through diligent monitoring of processes and swift resolution of issues.
- Follows the currently valid guidelines (e.g. working instructions, process descriptions, hygiene rules, environmental protection guidelines, cGMP, clear table policies)
- Independent execution of different process steps and surveillance of process execution according to written working instructions.
- Notifies the supervisor of any observed discrepancies (process and quality discrepancies, security breaches, outdated calibration data, deviations in the documentation)
- Maintains a correct and conform documentation (e.g. when completing move tickets or inspection protocols)
- Highlights any issues immediately to the supervisor or the HR department
- Participates actively in the KAIZEN process (e.g. minimize waste)
- Contributes to a positive working culture
- When needed, performs individual tasks defined by the supervisor which in their nature belong to the work responsibility of an operator and/or are a necessity to achieve organizational performance.
Guest Service Officer
85 Beach Garden Hotel
06.2014 - 02.2017
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests' convenience.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
- Developed rapport with corporate clients (Agoda, Traveloka, Booking.com) through consistent professional interactions while accommodating their unique needs.
Admin Executive
CineNow S'pore Pte Ltd
12.2010 - 09.2011
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Streamlined invoice processing, implementing automated system that reduced payment delays and improved vendor relations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
Patient Service Associate
National University Hospital, EMD
03.2008 - 12.2008
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Junior Hairdresser
Khairunnisa Hair & Beauty Saloon
05.2002 - 07.2006
- Assisted senior stylists in complex coloring procedures for improved client experience.
- Demonstrated adaptability by quickly learning new techniques required for specific clientele requests or challenges encountered during service delivery.
- Maintained a clean and organized salon environment, contributing to an efficient and professional atmosphere.
- Developed expertise in the latest hair trends and techniques through continuous training and education programs.
- Delivered outstanding results by carefully listening to client needs and effectively executing desired styles.
- Ensured compliance with health regulations through strict adherence to sanitation practices for clean tools usage.
- Boosted salon revenue by upselling additional services and recommending appropriate home care products to clients.
- Performed various administrative tasks such as scheduling appointments, managing inventory, and handling payments for smooth salon operations.
- Supported senior stylists during high-pressure situations, ensuring timely completion of all scheduled appointments.
- Enhanced client satisfaction by providing personalized haircuts and styling services based on individual preferences.
- Gained proficiency in a wide variety of hair cutting, coloring, and styling tools to ensure optimal results for each client.
- Increased customer loyalty with exceptional communication skills and genuine interest in their needs.
- Collaborated with other salon staff members to create a positive work environment focused on teamwork and shared goals.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Patient Care Assistant
National Cancer Centre Singapore Pte Ltd
04.2001 - 04.2002
- Assisted nurses and doctors with daily patient care tasks, ensuring timely and efficient medical support.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Transported patients between rooms and appointments or testing locations.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Education
Professional Diploma - Leadership And People Management
Singapore National Employers Federation
Singapore10-2018
Certificate in Healthcare - Clinic Practice
ITE
National Cancer Centre04-2002
Certificate in Office Skills -
ITE
Bishan12-1999
Skills
- Process flows
- Continuous improvement
- Operational efficiency
- Process implementation
- Parts installation
- Quality control analysis
- Cleanroom operations
- Strong work ethic
- Teamwork and collaboration
- Works Well Under Pressure
- Product Inspections
- Quality assurance
- Manufacturing process controls
- Assembly modeling
Timeline
Process Technician
Biotronik APM II Pte Ltd
04.2019 - Current
Guest Service Officer
85 Beach Garden Hotel
06.2014 - 02.2017
Admin Executive
CineNow S'pore Pte Ltd
12.2010 - 09.2011
Patient Service Associate
National University Hospital, EMD
03.2008 - 12.2008
Junior Hairdresser
Khairunnisa Hair & Beauty Saloon
05.2002 - 07.2006
Patient Care Assistant
National Cancer Centre Singapore Pte Ltd
04.2001 - 04.2002
Professional Diploma - Leadership And People Management
Singapore National Employers Federation
Certificate in Healthcare - Clinic Practice
ITE
Certificate in Office Skills -
ITE
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