Haslindah Hassan
Summary
EXPERIENCE AND RESULTS ORIENTED RETAIL OPERATIONS MANAGER WITH MORE THAN 10 YEARS OF HANDS ON MANAGERIAL EXPERIENCE IN THE RETAIL ENVIRONMENTS.
AN EFFECTIVE COMMUNICATOR AND TEAM-ORIENTED PROFESSIONAL WITH EXPERTISE IN CONFLICT RESOLUTON.
SUCCESSFUL BACKGROUND IN CONTINUAL PROCESS IMPROVEMENT AND COST REDUCTION.
WILLINGNESS TO TAKE ON ADDED RESPONSIBILITIES TO MEET TEAM GOALS.
Overview
11
11
years of professional experience
Work History
Retail Operations Manager
Sea Apple Pte Ltd
03.2022 - Current
- Oversee and coordinate all aspect of retail stores operation, e-commerce operation and operation with other partnering retailers/vendors. This includes inventory management, product distributions and visual merchandising.
- Forecasting monthly sales targets for all sales channel and stores. Monitor expenses and financial performance to ensure that it is aligned with the budgetary constraints.
- Analyze sales data and market trends to identify growth opportunities and potential areas of improvement.
- Work closely with Marketing team to implement strategies to enhance customer engagement, loyalty and retention.
- Monitor customer feedback and insights to continually improve the overall shopping experience.
- Involve in recruiting, hiring, training and managing retail associates. This includes setting up policies and processes in order to maintain the quality of customer service.
- Conducted performance evaluations for retail associates, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
Senior Store Manager
Seed Heritage Pte Ltd
12.2016 - 02.2022
- Assigning monthly, weekly and daily sales target to the team and motivate them to achieve it.
- Ensuring the visual merchandising were maintained in accordance with the brand guidelines.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Conduct / participate in periodic or quarterly stock take to ensure accuracy and prevent stocks discrepancy or pilferage.
- Involve in recruitment, onboarding and training of all new retail associates.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing manpower costs.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
SALES MANAGER
MARKS & SPENCER SINGAPORE
10.2014 - 08.2016
Store Manager
SATURDAY SINGAPORE / MAISON FIVE
12.2012 - 09.2014
Education
WSQ DIPLOMA, RETAIL OPERATION -
SINGAPORE INSTITUTE OF RETAIL STUDIES / NANYANG POLYTHECNIC
12.2021
N’LEVEL -
SIGLAP SECONDARY SCHOOL
12.1998
Skills
- DATA MANAGEMENT
- BUDGET PLANNING
- INVENTORY CONTROL
- OPERATIONAL EFFICIENCY
- PROCESS IMPROVEMENTS
- LOSS PREVENTION
- CUSTOMER SERVICE
- CUSTOMER RETENTION
- HIRING AND ONBOARDING
- TEAM LEADERSHIP
- PERSONNEL PERFORMANCE EVALUATION
- EMPLOYEE RELATIONS
Timeline
Retail Operations Manager
Sea Apple Pte Ltd
03.2022 - Current
Senior Store Manager
Seed Heritage Pte Ltd
12.2016 - 02.2022
SALES MANAGER
MARKS & SPENCER SINGAPORE
10.2014 - 08.2016
Store Manager
SATURDAY SINGAPORE / MAISON FIVE
12.2012 - 09.2014
WSQ DIPLOMA, RETAIL OPERATION -
SINGAPORE INSTITUTE OF RETAIL STUDIES / NANYANG POLYTHECNIC
N’LEVEL -
SIGLAP SECONDARY SCHOOL
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