Summary
Overview
Work History
Education
Languages
Certification
Accomplishments
Timeline
Generic

HASLINA BTE IDRIS

Summary

Retail professional with proven sales and service expertise, enhancing customer experiences through effective communication and problem-solving skills. Demonstrated ability to manage multiple tasks while fostering a welcoming store environment. Strong background in fashion trends, contributing to increased customer satisfaction and loyalty. Recognized for collaborative teamwork and commitment to exceptional service delivery.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Bakery Sales Assistant [Part-time]

BAKE INC
01.2023 - Current
  • Assisted customers with product selection and provided recommendations.
  • Managed daily cash register operations and processed customer transactions.
  • Maintained cleanliness and organization of bakery display cases and work areas.
  • Demonstrated product features and promoted new bakery items to customers.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Supported inventory management by tracking stock levels and expiry dates.
  • Operated cash register to process payments from customers.
  • Restocked shelves when necessary throughout the day.

Bakery Sales Assistant

Swee Heng Bakery
01.2023 - 04.2025
  • Provide customer service at all times (e.g.: greet customers, suggestive sell, taking orders and handle enquiries)
  • Handle cash payment
  • Mandatory to wear gloves when handling food
  • To ensure bread / cakes are properly display at all times
  • Enforces all products (breads/cakes) are serve within expiry dates
  • Ensure high standard of cleanliness and maintain good personal hygiene to adhere to company’s image

Waitress

Mr Prata
01.2022 - 12.2022
  • Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
  • Managed multiple tables efficiently during peak hours to maximize service quality.
  • Processed customer orders accurately using point-of-sale system, ensuring swift transactions.
  • Maintained cleanliness and organization of dining area and service stations for optimal operations.
  • Handled inquiries and resolved issues effectively, fostering positive customer experiences.
  • Developed relationships with regular customers through engaging conversation and personalized service.
  • Took orders for food and drinks, ensuring timely delivery to guests.
  • Greeted customers, provided information, and recommended specials to boost sales.

Retail Assistant

Guardian
01.2012 - 12.2015
  • Facilitated customer product selection and inquiries to enhance satisfaction.
  • Organized merchandise displays to attract customers and boost sales.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and order in sales area to promote a welcoming environment.
  • Provided product information and recommendations to assist customer decision-making.
  • Managed inventory tasks, including restocking shelves to ensure availability.
  • Engaged customers in friendly conversation to establish rapport and encourage loyalty.

Property Agent [Freelance]

REAL CENTRE NETWORK PTE LTD
01.2009 - 01.2012
  • Managed customer inquiries via phone and email to optimize service efficiency.
  • Developed strong customer relationships, ensuring high satisfaction levels.
  • Assisted with order placements and addressed product, pricing, and availability inquiries.
  • Maintained accurate records of customer interactions and processed accounts effectively.
  • Conducted thorough research to align services with client requirements.
  • Participated in training programs to enhance job performance.
  • Documented all real estate transactions for future reference and compliance.
  • Liaised between buyers and sellers to facilitate negotiations and progress escrow.

Customer / Sales Representive

C Tiles | Mozaic
01.2004 - 12.2010
  • Identified customer needs promptly to enhance service delivery.
  • Organized and prioritized tasks to meet service goals efficiently.
  • Delivered exceptional service through face-to-face and phone interactions.
  • Addressed customer requests and answered inquiries to boost satisfaction.
  • Engaged customers through effective interpersonal skills and meaningful conversations.

Admin / Customer Support

Javanese Massage Spa
01.2008 - 12.2009

Attend to customer inquiries.

Recommend potential customers special offers/discounts, new products to

Assist customers in booking appointments for massage and spa treatments.

Senior Project Executive

UK Prime Land Sales
01.2007 - 12.2008
  • Executed complex project plans by leading cross-functional teams to achieve deliverables.
  • Developed comprehensive schedules, ensuring timely completion of all initiatives.
  • Managed resource allocation to enhance team performance and project efficiency.
  • Analyzed risks and implemented mitigation strategies to reduce potential impacts.
  • Reviewed documentation for accuracy and compliance with company standards.
  • Coordinated interdepartmental communication to promote seamless workflow.
  • Facilitated stakeholder meetings to gather requirements and align objectives.

Dental Assistant

Raffles Hospital
01.2006 - 12.2007
  • Managed sterilization of dental instruments and equipment to ensure compliance with health standards.
  • Assisted in patient examinations and supported dentists during various procedures and surgeries.
  • Scheduled appointments and maintained patient records to enhance operational efficiency.
  • Laid out dental instruments and materials in preparation for dental procedures.
  • Performed administrative duties, including answering telephones and updating patient records.
  • Maintained a clean and organized office environment to promote patient comfort.
  • Prepared dental materials such as amalgam and composite resin for use during treatment.
  • Gathered and reviewed patient data and health history for accurate assessments and diagnoses.

Welfare Officer

Pertapis
01.2006 - 12.2006
  • Supervision of the teenagers under Juvenile Court Cases.
  • Responsible towards their Disciplinary, Education and Welfare matters. Aiming to build up goal for a better future.

Welfare Officer

MUHAMMADIYAH WELFARE HOME
05.2001 - 01.2006
  • Managed supervision of teenagers in juvenile court, aligning disciplinary, educational, and welfare efforts.
    Supported development of future-oriented goals for at-risk youth.
    Promoted educational advancement by monitoring academic performance.
    Provided personalized welfare support addressing unique challenges.
    Cultivated positive behavior through effective disciplinary interventions.

Corporate Support Officer

Tampines Polyclinic
01.1997 - 04.2001
  • Handled patient inquiries, registering information and processing cash transactions.
  • Performed counter duties, clerical tasks, and banking functions efficiently.
  • Retrieved and posted case sheets between polyclinics as requested, ensuring timely access to information.

Computer Information Assistant Service

IMMIGRATION DATA PROCESSING CENTRE
01.1985 - 12.1995
  • Executed data entry and verification from data entry cards accurately.
  • Performed system backups to ensure data integrity.

Education

GED -

Boon Lay Secondary Sch
Singapore

Some College (No Degree) - Preliminary Certificate in Business Studies

National Institute of Commerce

Languages

English
First Language

Certification

  • Real Estate Salesperson Course conducted by Real Centre Network Pte Ltd
  • Certificate in Counselling
  • Certificate in Computer Enrichment Pro
  • Certificate of attending training for care-givers of Children's Home

Accomplishments

  • Customer Service Award [Guardian] - 2015

Timeline

Bakery Sales Assistant [Part-time]

BAKE INC
01.2023 - Current

Bakery Sales Assistant

Swee Heng Bakery
01.2023 - 04.2025

Waitress

Mr Prata
01.2022 - 12.2022

Retail Assistant

Guardian
01.2012 - 12.2015

Property Agent [Freelance]

REAL CENTRE NETWORK PTE LTD
01.2009 - 01.2012

Admin / Customer Support

Javanese Massage Spa
01.2008 - 12.2009

Senior Project Executive

UK Prime Land Sales
01.2007 - 12.2008

Dental Assistant

Raffles Hospital
01.2006 - 12.2007

Welfare Officer

Pertapis
01.2006 - 12.2006

Customer / Sales Representive

C Tiles | Mozaic
01.2004 - 12.2010

Welfare Officer

MUHAMMADIYAH WELFARE HOME
05.2001 - 01.2006

Corporate Support Officer

Tampines Polyclinic
01.1997 - 04.2001

Computer Information Assistant Service

IMMIGRATION DATA PROCESSING CENTRE
01.1985 - 12.1995

GED -

Boon Lay Secondary Sch

Some College (No Degree) - Preliminary Certificate in Business Studies

National Institute of Commerce
HASLINA BTE IDRIS