Hasilirah Arip

Housekeeping Coordinator

Civil Service Club

07.2018 - 05.2020

Worked with front desk to respond promptly to all guest requests.
Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
Trained and mentored all new personnel to maximize quality of service and performance.
Maintained controls over expenses and inventory for optimal budget tracking.
Completed schedules, shift reports, and other business documentation.
Placed orders for housekeeping supplies and guest toiletries.
Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
Continually updated knowledge of industry trends and best practices in hospitality to maintain a competitive edge within the market.
Communicated repair needs to maintenance staff.
Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
Increased staff retention rates through ongoing support and encouragement, creating a stable workforce within the housekeeping department.
Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
Enhanced employee performance by providing constructive feedback during evaluations and implementing appropriate training as needed.
Promoted safety awareness among staff members by conducting regular safety briefings and enforcing proper usage of equipment and chemicals.
Participated in budget planning for the housekeeping department, identifying opportunities for cost savings without compromising service quality.
Improved overall efficiency of the housekeeping department by optimizing scheduling practices based on occupancy levels and staff availability.
Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.
Evaluated employee performance and developed improvement plans.
Drove improvements to workflow and room turnover with hands-on, proactive management style.

Summary

Overview

Work History

Housekeeping Coordinator

Education

Professional Diploma - People Management

Skills

Certification

Work Availability

Timeline

Housekeeping Coordinator

Professional Diploma - People Management

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