Haseena Bibi
Growth Specialist
Summary
- With Overall experience of 10+yrs with 8+yrs of experience in Sales
- Top 5 Sales rep globally and top 2 in APAC across SMB Segment
- Nominee for President's club for FY2022
- Closed the largest deal for SMB globally for MRR USD 31000 ( ARR- $372,000; TCV- $744000
- Top rep across SMB for closing key deals
Overview
13
13
years of professional experience
Work History
Growth Specialist
HubSpot
04.2024 - Current
- Running a full sales cycle and close of both new business and install base
- Finding new prospects from both inbound and self-sourced leads
- Running qualification calls with C-level executives and department leaders
- Running online, and occasionally in person, product demonstrations
- Selling through internal champions to multiple stakeholders, as well as directly to C -level
- Working collaboratively with HubSpot's marketing and technology departments to evolve our sales strategy when new features and products are introduced
Senior SMB Account Executive
Zendesk
03.2022 - 03.2024
- Managing India, SAARC and Thailand (coverage) market (Hybrid)
- Pacing 91% of FY2023
- Managed India and SAARC New Business Accounts for FY 2022 and achieved at 122% for FY2022
- Creating a consistent pipeline through the personal professional network, qualified leads generated by marketing and self-prospecting activities
- Exceeding activity, pipeline, and revenue goals on a monthly basis
- A guide on Zendesk products and conducting discovery calls, presentations, and demos with prospects and customers
- Responding to a large number of inbound leads and existing customers
- Developing and maintaining relationships with accounts in my book of business (Less than 90 days as a New Business)
- Being the voice of the customer; understanding their needs and making them champions
- Manage new hire training over the period of 24 months offering continuous guidance and mentorship on best practices while providing constructive feedback
- Tracking all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
- Using tools like Outreach, Zoominfo, and Lusha on an everyday basis
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Drove operational improvements by implementing Customer reports, for scaling expansion BoB, with managers and RVP for process improvement which resulted in improving reps' productivity and an increase in pipeline
- Collaborated with the TA Team as Speaker for the Women in Sales Webinar to drive talent across the India region
SMB Account Executive
Zendesk
10.2020 - 03.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships along with existing BoB
- Closed the largest net new logo across SMB of MRR USD 31000
- Develop and further relationships within accounts in your territory
- Exceed monthly/quarterly sales targets by driving new opportunities and selling Zendesk products into existing accounts
- Leading collaboration with cross-functional teams and introducing partners to SMB ecosystem
- Tracking all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
Business Development Representative
Zendesk
12.2019 - 10.2020
- Generating new business opportunities to fuel the Zendesk AE pipeline
- Working closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
- High-level conversations with CXOs in target accounts
- Research and building new accounts (i.e
- Adding contacts, sending regular emails and qualifying opportunities into the Account Executive pipeline)
Sales Development - India
Zendesk
09.2018 - 11.2019
- Collaboratively working with AEs/SAEs in prospecting the target accounts and scheduling meetings
- Experience driving revenue through building and maintaining client relationships
- Leverages exemplary communication and in-person meetings to establish a presence and build a positive brand while fostering continuous client engagement
- Adept at working effectively to achieve goals both as a cross-functional team member and individual contributor
- Good at analytical, and organizational skills and a good team player
- Committed to holistic growth
- Self-motivated, good at interpersonal communication and social skills
Inside Sales Representative
SAP India Pvt Ltd
05.2017 - 07.2018
- Develop new business via telephone and mass communication such as email and social media to introduce the SAP cloud HRMS solution (SuccessFactors) and identify appropriate buyers within the target market
- Follow up on leads and conduct research to identify potential prospects
- Identify key buying influencers within these prospects to determine budget and timeline
- Interacting with the C-level executives like CHRO, CIO, CFO and CEO, understanding their SLA, business processes, and business challenges
- Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel
- Manage data for new and prospective clients in SAP CRM, ensuring all communications are logged, information is accurate and documents are attached
- Prepare and analyze sales pipeline reports and dashboards
Account Development / Lead Generation
Tech in Asia
05.2016 - 05.2017
- Developing new business via telephone and mass communication such as email and social media to introduce Tech in Asia and identify appropriate buyers within the target market
- Closure for 100K USD in the first three months for organization like ironSource, Jana, Startup India
- Follow up on leads and conduct research to identify potential prospects
- Conducting a needs analysis and determine the prospect's pain points to determine how Tech in Asia can provide solutions catering to the needs
- Working on both inbound and outbound lead generation (across APAC Region) and qualifying them
- Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel
- Working with the VP of Sales to develop and grow the sales pipeline to consistently meet quarterly revenue goals
- Managing data for new and prospective clients within Salesforce, ensuring all communications are logged, information is accurate and documents are attached
- Prepare and analyze sales pipeline reports and dashboards on Salesforce
Lead-Business Development
Test Yantra Software Solution
02.2015 - 05.2016
- Coordinating with clients and getting the requirement
- Handled a team of four members across India
- Lead Generation and client interaction through cold calling, social media, identify growth areas through market analysis
- Maintaining current customer relationship
- Writing proposals, preparing presentations, updating trackers and collaterals, and following up and finalizing case studies
Officer-Technical Support
Tesco HSC
12.2012 - 08.2014
- Coordinate with the UK testing team as an end user
- Report any bugs or request for enhancements in the tool
- Explain and clarify the business or workflow to the testing team and give the real-time scenarios that we face every day
- Working on technical issues related to refrigeration systems at TESCO stores
- Monitoring High-temperature alarms using the graph Temperature readings
- Advising them of further steps to rectify the issue
- Solving critical issues within one hour of receiving an alarm ticket
- Creating workbook data to publish the details of the store running high/cold temperatures
- Monitoring the sensor fault and raising Work orders after initial investigations
Technical Support Engineer
Kaizen Infoserve Pvt Ltd
10.2011 - 03.2012
- Providing customers with Technical support to solve issues on Android Tablets (mercury tablets)
- Raising service orders for support
- Testing the new tablets mTAB, mTAB1, and mTAB Neo on the features before the launch in the market
Education
B.E - Electronics
Kavikulguru Institute of Technology and Sciences
Skills
- JB Filling the Funnel certified
- Sandler certified
- Strategic Planning
- Solution selling
- Lead Generation
- Relationship Building
Websites
Timeline
Growth Specialist
HubSpot
04.2024 - Current
Senior SMB Account Executive
Zendesk
03.2022 - 03.2024
SMB Account Executive
Zendesk
10.2020 - 03.2022
Business Development Representative
Zendesk
12.2019 - 10.2020
Sales Development - India
Zendesk
09.2018 - 11.2019
Inside Sales Representative
SAP India Pvt Ltd
05.2017 - 07.2018
Account Development / Lead Generation
Tech in Asia
05.2016 - 05.2017
Lead-Business Development
Test Yantra Software Solution
02.2015 - 05.2016
Officer-Technical Support
Tesco HSC
12.2012 - 08.2014
Technical Support Engineer
Kaizen Infoserve Pvt Ltd
10.2011 - 03.2012
B.E - Electronics
Kavikulguru Institute of Technology and Sciences
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