Hasbi Akbar

• Billing Supervisor for Southeast Asia (SEA), Korea, the Middle East, and India, with a focus on optimizing resources and driving process improvements across multiple regions.
• Led initiatives to enhance billing accuracy, efficiency, and compliance, while ensuring seamless support for core business operations.
• Proactively identified and implemented solutions to streamline workflows, reduce costs, and improve overall service delivery.
• Collaborated with cross-functional teams to ensure alignment with business objectives, and maximize operational effectiveness.

Achievement:

• Successfully led the transition of the Middle East Billing project from the Europe team to the Kuala Lumpur (KL) team, ensuring a smooth handover, and minimal disruption to operations.
• Played an integral role in the process and system improvement for Malaysia's E-Invoice implementation, driving efficiency and compliance with new regulations.

• Lead the SEA Billing team, overseeing billing operations for businesses in Malaysia, Indonesia, and Singapore.
• Ensured timely and accurate processing of customer disputes, including invoice corrections and investigations related to gas cylinder holdings, aiming to maintain exceptional service and 100% customer satisfaction.
• Collaborated with key business stakeholders, such as Sales Managers, Sales Representatives, and other key contacts, to resolve invoicing issues, address customer disputes, and maintain strong customer relationships.
• Dedicated to becoming a power user of billing processes across all regions, providing expertise and support to cross-functional teams, especially the Order to Cash process, to streamline workflows and improve operational efficiency.
• Conducted training on billing processes for new team members, ensuring a smooth onboarding experience, and consistent adherence to company standards.

Achievement:

• Led the successful automation project to update Purchase Orders (POs) in invoices across Southeast Asia (SEA), significantly streamlining billing processes and improving both accuracy and operational efficiency.

• Managed a customer service team responsible for email, phone support, and inside sales, ensuring seamless communication and service delivery across multiple channels.
• Focused on maintaining high levels of customer satisfaction by implementing proactive strategies to address customer needs, and swiftly resolve concerns.
• Led the team to create a positive and motivating work environment, driving them to meet high standards, and exceed KPI targets.
• Provided prompt and accurate performance updates, conducted regular agent performance reviews, and offered coaching to improve individual team member performance.