Hasan Abdul Hamid

Conduct site surveys and visits to understand customer needs and existing infrastructure, proposing tailored solutions encompassing connectivity (e.g., wired, fiber, wireless) and services (e.g., broadband, TV, voice, home automation, security) that meet customer requirements.

Source and identify partner solutions and services that align with customer needs.

Prepare accurate quotations and collaborate with partners to schedule project activities, ensuring efficient resource allocation and timely completion.

Monitor project progress to ensure deadlines are met, proactively making adjustments to maintain timelines.

Oversee the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance.

Attend onsite to resolve customer technical faults, coordinating with stakeholders if resolution is not possible onsite to ensure timely resolution within agreed timelines.

Share root causes and recommend best practices and preventive measures for resolved issues.

Act as the Single Point of Contact (SPOC) for VVIPs, managing their queries or fault reporting with tact, empathy, and professionalism.

Prioritize and respond to technical faults within 2 hours for higher priority segments during office hours, acting as a 24/7 service concierge for high-value segment customers.

Conduct extensive testing, compile detailed analysis reports on newly introduced equipment, products, and services, defining technical specifications, and facilitating technical competency assessments for partner field engineers to maintain high standards.

• Assist field staff onsite in troubleshooting
• Analysing fault and ensure the job successfully done
• Provide alternative, recommendation as well as escalating to the respective team, in the event the resolution is not feasible via the phone or system tools
• Access information and input data required in daily routine in the System
• Proactively identifying root causes and eliminating defects in relation to customer service
• To meet and/or exceed all individual and team Key performance Indicators (KPI) set by the management
• Handling Data communication Technology: ADSL, Fiber and Wireless Broadband
• Internet technology : IPTV, VOIP and other internet security
• Hardware and software issues

• Company Overview: A subcontractor of Nanyang Technological University
• Provide maintenance and manage the technical aspects of the campus premises
• Attend to the disruption in the essential services within the campus, or any malfunctions that may pose inconvenience or threats to users within the campus
• Ensuring a smooth day to day operation and attending to defaults efficiently
• A subcontractor of Nanyang Technological University
• Reason for leaving - Personal / Find better prospect

• Ensure all vehicles are in proper condition
• Provide maintenance for the vehicles
• Transport troopers to their designated destinations
• Deliver confidential documents to the various army bases