Haryanty Binte Md Zainal
Summary
Senior Operations and Lead of various roles and departments with 22 years of successful experience within Healthcare sectors. Employs organizational skills, interpersonal skills and knowledge to effectively perform administrative and operational support duties with maximum impact. Consistently promotes company values and service standards for efficient operations. Skilled in adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Clinic Assistant Manager
Aelius Surgical Centre
08.2023 - Current
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Coordinated patient movements from clinic to other examination rooms or procedures.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory and expiration to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Liaise with respective vendors and other medical service provider respectively.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assist in all inventory scope including logistics
Purchasing of equipment’s, medications or any other required by company.
Operations Executive
C&P Rent-A-Car (Pte) Ltd
11.2022 - 08.2023
- Plan and assigned drivers daily for long term/short term or transfers limousine request
- Working with external limousine providers
- Engaged in event limousine operational e.g, Shangri-La Dialogue, F1, etc.
- Works on rotating shifts
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Senior Healthcare Executive Cum Lead Project
AcuMed Medical Group, BizSAFE Champion
07.2018 - 02.2022
- Add on role as Inventory Executive when team member is on maternity or awaiting for new candidate
- Lead Project - Plan, discuss, setup and lead new projects given to AcuMed by MOH/MOM or any other ad-hoc projects e.g. Regional Medical Centre (RMC), Migrant Worker Onboarding Centre (MWOC), Regional Routine Testing (RRT), offsite vaccination, swabbing, ART services and offsite medical services at dormitories/companies)
- Liaise and lead with MOH/MOM for inspection or operations on sites
- Liaise with respective vendors and other medical service provider respectively
- Train and lead group of people engaged for projects to ensure all sites operations runs smoothly
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Engaged locums for various positions and does deployment
- Liaise with respective departments internally and externally
- Lead BiZSAFE Risk Management, WSH implementation's, audit and training.
- Working closely with Medical Director and Managing Director
- Touch base with team members on ground
- Assist in all queries from internal and external parties for any clarifications
- Discuss, enhance, implement and reinforced old and new workflows/SOPs via training and leadership
- Train and audit for IPC, procedures competency (Swab/PPE etc.)
- Conduct random spot checks on each clinic
- MOH Inspection licensing
- Engaged in new and old clinic assistant and executives employment and review.
- Training for new executive and clinic assistants on board
- Assist with client/patients complain
- Cross coverage in other clinics during manpower shortage
- Assist in all inventory scope including logistics
- Purchasing of equipment’s, medications or any other required by company
- Ad-hoc duties as assigned
Senior Executive
ProHealth Medical Group
10.2009 - 04.2017
- Head of Corporate Claims, Inventory and Trainer
- Manage the calendar actively for Managing Director & external vendors and scheduling their meetings
- Participate in key project meetings, taking actions and follow up
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Assisting data entries from executives from various sources into spreadsheets, verifies input and calculations
- Assisting department staff in developing and preparing reports and presentation materials
- Oversees and managed incoming invoices, prepare & submit requests for Purchase Order
- Review and escalate budget issues in cost center reports
- Frequent internal contacts at all levels within and outside of department to furnish and obtain information
- Frequent external contacts, usually with higher level personnel
- Answers inquiries and responds to correspondence from inside & outside the company
- Implement inventory management strategies, guidelines and processes to ensure inventory is planned at optimal level
- Supervise inventory system updates to ensure accuracy of inventory records. Analyze inventory turnover and focus on minimizing both shortages and cost of inventory
- Prepare and consolidate inventory reports and KPIs to measure service level and progress against inventory KPIs
- Review efficiency of current processes and recommend improvements to enhance productivity and reduce costs
- Build and maintain good relationships with internal team on inventory operations and corporate claims operations
- Oversee smooth day-to-day operations and maintain good housekeeping
- Maintain physical condition of store by improving storage area to ensure efficient space utilization and planning future capacity requirements
- Monitor and analyze inventory flow to identify dead or slow-moving stocks and to ensure optimal inventory levels
- Ensure availability of stock items by controlling and regulating inventory levels effectively
- Oversees and assist executive to prepare and analyze monthly inventory reports
- Oversees and assist executive to prepare and analyze monthly claims submissions
- Track and monitor monthly inventory value and store expenses against budget
- Plan and liaise with users, procurement officers and suppliers on purchasing of stock items
- Familiar with technicalities of stock items
- Perform Count / Random inventory Check and Annual Stock Take
- Rectification of errors or miscalculations in stock audit with external auditors
- Rectification of errors or miscalculations in corporate claims with external auditors
- Ensure proper management of under-stocked in store
- Oversees admin assistant ensuring proper and complete documents for claims submission
- Oversees and assist admin assistant/executive claims submission submitted compliance to MOH, AIC, CPF and external insurance company policies and procedures
- Oversees executive and clinic in charges in monitoring daily stock level, stock forecast and keeping track of its delivery
- Ensure timely submission of various inventory and corporate claim reports
- Supervision and maintaining of all protocols in accordance with company policies and standards
- Take charge and assist physical inventory count for all 10 clinics
- Responsible for monthly closing and reconciliation of inventory and corporate claims submissions
- Overseeing executive and liaise with clinics person-in-charge with regards to inventory-related, corporate claim related issues
- Preparation and compilation of inventory and corporate claim related reports for review and record
- Keeping close tabs on stock inventory level, accounting and reporting of inventory surplus, shortage and any damages
- Responsible for all inventory and claims submissions accuracy
- Maintain accurate record of inventory and stock management system
- Evaluate and liaise vendors to achieve cost-effective deals and maintain trust relationships
- Take charge of contract management and maintain periodic review
- Conduct training for trainer, new and existing staffs
- Conduct interview for new employment
- Any other duties assigned
Specialist Clinic Assistant
Kandang Kerbau Woman and Children Hospital, KKWCH
08.2007 - 02.2010
- Working closely with Doctors & Nurses directly on matters of patient’s procedures or surgery
- Attend to enquiries/registration and billing at counter
- Interacting & liaise with walk-in patients for enquiries
- Handling & attends all phone calls, faxing, filling, patient enquiries
- Arrange and coordinates patients medical records for appointments or walk-ins
- Updating, filing, documentations on patients visit
- Liaison staff between inter-departments in patient appointment Matters
- Ensure all medical records are tracked and followed up
- Accountable for all payments and billing for the day
- Run reports on patient’s appointment/surgery listing for doctors
- Ensure daily medical records, surgical and non-surgical equipment’s are ready for use in each clinic sessions
- Maintain & filling systematically for notes for doctors to review
- Assisting Doctors in room
- Cross coverage in other clinics during manpower shortage
- Ensure efficient and accurate filling of medical records
- Ensure that all medical records are managed under strictest confidentiality and security
- Ensure efficient and accurate availability of medical records for clinic sessions, admissions and other authorized users
- Ensure timely availability of latest clinical investigations before patient visit
- Ensure efficient and accurate filling of medical records
- Ad hoc duties when are assigned
Patient Service Associate (Team Leader)
Alexandra Hospital
10.2000 - 07.2007
- Cover duties across Alexandra A&E, Inpatient, DSOT, Specialist Clinic and Dental Clinic if required.
- Engaged in Bed Manangement Unit setup
- Working closely with the Doctors & Nurses from intra and inter-departments directly on matters of patients’ procedures/admission with internal and external clients/patients
- Attend to enquiries/registration and billing at counter
- Interacting & liaise with walk-in patients for enquiries
- Advise patients on financial counseling for their admission/procedures/surgery
- Retrieval of patients’ Medisave and Medishield at strictest private and confidentiality
- Handling & attends all phone calls, faxing, update filling and documentations on patients visit
- Being observant and meticulous on emergency/code blue/mass casualties’ incidents
- Ensure that all information is managed under strictest confidentiality and security
- Worked flexible hours across night, weekend and holiday shifts.
- Ensure that all request for on medical information are handled promptly and accurately based on hospital’s policy and guidelines
- Prepare and maintain logs, files, and schedules pertaining to the maintenance and operations of the department
- Assist in consolidation of survey data for analysis/audit/JCI/ISO
- Ensure efficient and accurate filling of medical records that are are managed under strictest confidentiality and security
- Ensure efficient and accurate availability of medical records for admissions and other authorized users
- Ensure timely availability of latest clinical investigations before patient visit
- Ensure efficient and accurate filling of medical documents in medical records
- Engaged in work process improvements
- Engaged in community outreach
- Ad-hoc duties when are assigned
Receptionist
Tay Lye & Ngaw Partnerships
01.1999 - 01.2000
- Providing administrative support and customer service to clients and internal staff.
- Corresponded with clients through email, telephone, or postal mail.
- Arrange and booking of meeting with clients’
- Ad-hoc duties when are assigned
Accounts Assistant
Sindok Pte Ltd
01.1998 - 01.1999
- Support the Accounting department by performing administrative tasks, including processing and recording transactions, preparing reports and budgets, fact-checking, filing, and other duties, as required.
Receptionist
Zintech Courier & Cleaning Services
01.1997 - 01.1998
- Providing administrative support and customer service to clients and internal staff. To provide excellent customer service and builds relationships.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Accounting And Finance
Kaplan Higher Education Institute
University Of Essex - Singapore Kaplan2014
Diploma in Business Administration - Accounting And Finance
PSB Academy
Singapore2014
Certificate in Business Administration -
PSB Academy
Singapore11.2012
Certificate of Achievement in - Diploma in Administrative Management
Thames International
Singapore04.1998
Skills
- PDPA
- Phlebotomist Certification
- BizSAFE Level 2
- Team Leadership
- Operational Policies and Processes
- Purchasing and Planning
- Inventory Forecasting
- Lead Support Skills
- Operations Management
- Process Improvement
- Policy Development and Enforcement
- Inventory Tracking and Management
- Class 3 Driving License
Languages
Chinese (Mandarin)
Elementary (A2)
Indonesian
Intermediate (B1)
Timeline
Clinic Assistant Manager
Aelius Surgical Centre
08.2023 - Current
Operations Executive
C&P Rent-A-Car (Pte) Ltd
11.2022 - 08.2023
Senior Healthcare Executive Cum Lead Project
AcuMed Medical Group, BizSAFE Champion
07.2018 - 02.2022
Senior Executive
ProHealth Medical Group
10.2009 - 04.2017
Specialist Clinic Assistant
Kandang Kerbau Woman and Children Hospital, KKWCH
08.2007 - 02.2010
Patient Service Associate (Team Leader)
Alexandra Hospital
10.2000 - 07.2007
Receptionist
Tay Lye & Ngaw Partnerships
01.1999 - 01.2000
Accounts Assistant
Sindok Pte Ltd
01.1998 - 01.1999
Receptionist
Zintech Courier & Cleaning Services
01.1997 - 01.1998
Bachelor of Science - Accounting And Finance
Kaplan Higher Education Institute
Diploma in Business Administration - Accounting And Finance
PSB Academy
Certificate in Business Administration -
PSB Academy
Certificate of Achievement in - Diploma in Administrative Management
Thames International
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