Haryanty Binte Mohamed Yusof
Singapore
Summary
To obtain employment in a dynamic organization that recognizes and affirms my abilities and knowledge. To have a challenging position in a growth oriented organization that offers a diverse job responsibilities and opportunities for both personal and professional growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Development Manager/PA to CEO
Shahidah Travel Group Of Companies
01.2018 - 11.2022
- Generates new business opportunities, travels frequently, follows up on leads, identifies client challenges, establishes strong relationships, acts as a point of contact between the CEO and clients, manages schedules, and runs daily errands for the CEO.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant Manager
ST&T International Pte Ltd
11.2015 - 01.2018
- Provides service to Haj and Umrah pilgrims on their insurance needs, specialized in providing medical assistance, establishes productive working relationships with clients, develops coordinated protection plans, communicates with underwriters, monitors insurance claims, and updates job knowledge.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Experience Associates
People Advantage Pte Ltd
02.2013 - 02.2015
- Handles individual and corporate insolvency, provides service solutions, manages challenging situations, communicates with case officers, keeps records of interactions, and assists the Team Manager.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Looked for additional ways to expand products to customers by upselling new products and services.
Sales Associates/Consultant
Walton International Group (S) Pte Ltd
06.2012 - 01.2013
- Specializes in pre-development land investment, customizes investment programs, interviews clients, seeks new clients, handles inquiries, and performs administrative tasks.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Bank Executive / Relationship officer/Customer Service Ambassador
DBS Bank
04.1994 - 12.2011
- Establishes accounts, processes financial transactions, handles inquiries, manages customer relationships, and performs general administrative duties.
- Supervised branch operations and made continuous improvements in each area.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Represented bank at community events to establish strong ties and promote business.
- Set risk management policies to mitigate bank losses.
- Led implementation of comprehensive anti-money laundering programs to protect the institution from financial crimes and reputational damage.
- Managed regulatory compliance initiatives effectively, ensuring adherence to stringent guidelines and avoiding penalties or sanctions.
- Collaborated with cross-functional teams to develop new products, driving growth in key market segments.
- Monitored economic trends closely to inform strategic decisions regarding investment portfolio allocation and capital adequacy ratios adjustments.
- Developed a high-performing team of financial professionals, providing training and mentoring to enhance their skills.
- Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.
- Improved operational efficiency for the bank through effective management and cost reduction strategies.
- Strengthened the bank''s competitive positioning by conducting thorough market analysis and implementing tailored strategies based on customer needs.
- Met with clients to generate new business and negotiate contracts.
- Established key procedures for teams preparing documentation, models, and presentations.
- Contacted potential clients to pursue sales and gather funds.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
Administrative Assistant
Citibank
01.1994 - 03.1994
- Assists officers in handling trading issues and performs administrative duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
G.C.E 'A' Level Certificate -
Our Lady Of Lourdes
06.1993
G.C.E 'O' Level Certificate -
Cedar Girl's Secondary School
12.1990
PSLE Certification -
Cedar Primary School
12.1986
Skills
- Decision-Making
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Business Development
- Relationship building and management
- Client Relationship Building
- New Business Development
- Relationship building and rapport
- Sales and Marketing
- Team Collaboration
- Sales Presentations
- Mentoring and Coaching
- Goals and performance
- Verbal and written communication
- Operations
- CRM Management
- Process Improvement
- Relationship Development
Certification
- Delivery Service Quality Programme, Service Quality Centre, 10/04/95, 10/25/95
- Delivering Asian Service Programme, SQ, 12/01/11, 12/31/11
- Possess Certification in BCP & PGI
- Receive Certificate of Achieving Service Excellence
- WSQ - Certified Productivity And Innovation Specialist
- WSQ - Solve Problems and Make Decisions at Managerial Level
- WSQ - Apply Systems Thinking in Problem Solving and Decision
- WSQ - Tourism Management Institute of Singapore Pte Ltd
- WSQ - Apply WSH Policy
- WSQ - Apply Quality Systems
- WSQ - Perform Basic Productivity Practices
- WSQ - Apply 5S Techniques
- WSQ - Apply Continuous Process Improvement Techniques
- WSQ - Apply Innovation in the Workplace
- WSQ - Supervise Workplace Safety and Health Practises
- WSQ - Supervise Work Improvement Processes
- WSQ - Supervise Quality Procedures
Commencementdate
1 month Notice
Contactnumbers
6994 4774 (H) , 8788 0401 (HP)
Personal Information
- Expected Salary: S$3,500 (negotiable)
- Date of Birth: 01/04/74
- Gender: Female
- Nationality: Singaporean
- Driving License: Class 3
- Marital Status: Married
Languages
English
Malay
Indonesian
Timeline
Business Development Manager/PA to CEO
Shahidah Travel Group Of Companies
01.2018 - 11.2022
Assistant Manager
ST&T International Pte Ltd
11.2015 - 01.2018
Customer Experience Associates
People Advantage Pte Ltd
02.2013 - 02.2015
Sales Associates/Consultant
Walton International Group (S) Pte Ltd
06.2012 - 01.2013
Bank Executive / Relationship officer/Customer Service Ambassador
DBS Bank
04.1994 - 12.2011
Administrative Assistant
Citibank
01.1994 - 03.1994
G.C.E 'A' Level Certificate -
Our Lady Of Lourdes
G.C.E 'O' Level Certificate -
Cedar Girl's Secondary School
PSLE Certification -
Cedar Primary School
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