Haryani Johari
Summary
Organized Inventory Supervisor with over 8 years' experience providing top-notch inventory management services. Proficient in identifying opportunities to improve efficiency and optimize cost-effectiveness. Excellent communication skills to manage multiple priorities in a fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Inventory Supervisor
GG Inc
02.2015 - Current
- Managing inventory data for weekly finance, supply chain and operation meeting
- Monitored completeness, accuracy and compliance during inventory cycle count.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Supervised 9 inventory control personnel to support correct goods management and achievement of performance goals.
- Monitored customer return shipments and communicated damages to manufacturer.
- Collaborated with 3rd parties buyer to buy rejected goods and accurately track and monitor goods.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored progress of tasks to provide feedback for improvement.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Developed and implemented strategies to improve team productivity and efficiency.
- Met or exceeded production goals and objectives by following strict procedures.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Enforced team adherence to safety regulations and protocols.
- Conduct tool-box briefing daily to the team
- Maintained accurate records of team attendance and documented disciplinary actions.
Waitress (Part-time)
Siam Kitchen Thai Family Restaurant
05.2008 - 06.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Senior Waiter
S Capital Pte Ltd (Greenhouse Cafe)
08.2012 - 03.2014
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained staff members on use of POS system.
Customer Service Associate Cum Cashier
Gill Capital Pte Ltd (Candylicious)
10.2010 - 02.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
Sales Associate
Paris Bijoux Pte Ltd
02.2009 - 10.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Education
N Level
Greenridge Secondary School
Bangkit Road12.2003
PSLE
Teck Whye Primary School
Tech Whye Lane12.1999
Skills
- Transfer Procedures
- Performance Goals
- Inventory Management Strategy
- System Updates
- Records Accuracy
- Proper Storage Procedures
- Phone and Email Communication
- Inventory Tracking and Storage
- Task Delegation
- Operational Standards
- Inventory Accuracy
Accomplishments
- Successfully managed to transfer goods during warehouse migration with 100% accuracy (Fishery port warehouse to our Mega Warehouse at Jalan buroh)
- Successfully managed to transfer goods during warehouse migration with 100% accuracy (Kerry warehouse to our Mega Warehouse at Jalan buroh)
- Managed to save 35% revenue of rejected goods for the company and sell it to 3rd party buyer
- Collaborate with operations team on cycle count 5000+ of storage location
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Inventory Supervisor
GG Inc
02.2015 - Current
Senior Waiter
S Capital Pte Ltd (Greenhouse Cafe)
08.2012 - 03.2014
Customer Service Associate Cum Cashier
Gill Capital Pte Ltd (Candylicious)
10.2010 - 02.2012
Sales Associate
Paris Bijoux Pte Ltd
02.2009 - 10.2010
Waitress (Part-time)
Siam Kitchen Thai Family Restaurant
05.2008 - 06.2015
N Level
Greenridge Secondary School
PSLE
Teck Whye Primary School
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