Summary
Overview
Work History
Education
Skills
Languages
Volleyball and Basketball
Timeline
Generic

Harry Sim

Summary

Proven Technician and Customer Service expert from Esmond Service Centre, adept in troubleshooting and system diagnostics, alongside exceptional customer interaction skills. Excelled in maintaining high safety and cleanliness standards, significantly enhancing customer satisfaction. Demonstrated strong multitasking abilities and teamwork at Macdonald's, ensuring quality and efficiency in fast-paced environments.

Diligent Technician with solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.

Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Overview

5
5
years of professional experience

Work History

Technician and Customer Service

Esmond Service Centre (Intern)
07.2023 - 06.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team. (Example: new interns from other schools.)
  • Performed troubleshooting and diagnosis on laptops and desktops repair
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.

Crew

Macdonals (Part Time)
04.2019 - 06.2023
  • Worked front counter, other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Higher Nitech of Electronic Engineering - Electronic Engineering

ITE East
10 Simei Avenue Singapore 486047
12-2024

Skills

  • Troubleshooting
  • Maintenance and repairs
  • Customer interaction
  • Repair services
  • System diagnostics
  • Troubleshooting and diagnosis
  • Customer Service
  • Multitasking

  • Computer Skills
  • Team building
  • Maintenance and repair

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)

Volleyball and Basketball

I started playing basketball in secondary school, got to school team in Secondary 2 to play in C Division. I started playing volleyball in Secondary 4 as my new hobby. During my free time i play volleyball more then basketball as all my friend change basketball to volleyball and have more passion for volleyball instead. Basketball position i play is Power Forward and for volleyball position i play is open hitter or setter.

Timeline

Technician and Customer Service

Esmond Service Centre (Intern)
07.2023 - 06.2024

Crew

Macdonals (Part Time)
04.2019 - 06.2023

Higher Nitech of Electronic Engineering - Electronic Engineering

ITE East
Harry Sim