Harris Zane

• Reduced operating cost by 17% within the first quarter by optimization of resources.
• Devised and implemented innovative and marketing campaigns to promote products and services.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Monitored and coordinated workflows to optimize resources.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Prepared annual budgets with controls to prevent overages.
• Handled challenging customers and clients to assist employees and maintain excellent customer service.
• Reduced operational risks while organizing data to forecast performance trends.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed team of 6 regional sales representatives and consistently achieved high sales targets.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Built relationships with customers and community to establish long-term business growth.

• Created robust sales plans and set territory quotas.
• Motivated team of 7 account executives to achieve and surpass competitive sales targets.
• Strengthened market penetration and position by developing and implementing creative promotional strategies.
• Forecasted annual, quarterly and monthly sales goals.
• Implemented systems and procedures to increase sales.
• Coordinated full sales operations within assigned region.
• Channels Team Management
• Pre Sales Team Management
• Post Sales (Implementation/Support) Team Management
• Marketing Team Management

• Developed reasonable and cost effective recommendations for security improvement.
• Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Trained and mentored new sales representatives.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Negotiated contracts with clients and developed relationships with key personnel.
• Generated new leads through networking and attending industry events.
• Managed customer accounts to secure customer satisfaction and repeat business.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated leadership skills in managing projects from concept to completion.
• Provided professional services and support in a dynamic work environment.
• Passionate about learning and committed to continual improvement.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Resolved problems, improved operations and provided exceptional service.

• Perform various stints in various departments in the, force, primarily at Central Police Station
• Cultivated leadership skills, people management, dynamic problem solving and an infinite list of various priceless skill set
• Received countless commendations from the Commander of Central Police Division in forms of Commander’s Award

Manpower Department (Special Projects)

• Spearheaded a special project in ensuring accurate capture of attendance time for officers
• Wrote a program in C language to enable attendance taking via bar code scanner and data to be saved into the database remotely
• Project was a success and currently still being utilized for attendance taking for major deployments
• Gained invaluable experience and acquired soft skills like people management, conflict-resolution, decisive decision making
• As SPF were geared towards the service sector, gained customer service etiquette
• Also held a supervisory role as a patrol in-charge
• Coach and lead new officers
• Well verse in Singapore’s Criminal law, Employment Act and various statues
• Well verse with investigation techniques and specific fact findings.

• Infrastructure & Hardening Team
• Assist in the start-up of this small internet company based in Singapore providing web and email hosting
• Managed servers of Redhat Linux and FreeBSD distro and started with a 1U rack server space and grew exponentially within a year to a 12U rack server space
• Maintained a secure, intrusion free server for a straight 3 years with an overall maintenance downtime of 14 hours
• System hardening and firewall policy adjustments
• Penetration testing on a regular basis.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.