Harley Paul Bautista
Maria Fe,BAN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Identity and Access Management
Essilor Shared Services Philippine Incorporated
2022.11 - Current
- Management with the accounts of global employee.
- Handling authentication issues for various application such as Internal application, HR Application and etc...
- Auditing Employees Offboarded within the ESSPI premises
- Troubleshot complex issues related to user access or system functionality, providing prompt resolutions while minimizing disruptions to operations.
Analyst, HR Shared Services
Essilor Shared Services Philippine Incorporated
2021.05 - 2022.11
- Improved employee satisfaction by streamlining HR processes and implementing efficient shared services solutions.
- Enhanced data accuracy with regular audits of the HR information system, ensuring up-to-date records and compliance with regulations.
- Collaborated with cross-functional teams to develop HR policies, aligning them with organizational goals and industry benchmarks.
Technical Support Representative
IBM
2019.05 - 2020.12
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Bachelor of Arts - Computer Science
CITI Global College
Phillipines03.2019
Skills
- System Integration Testing
- Role-Based Access Control
- Single Sign-On Implementation
- Identity Management Troubleshooting
- Identity and Access Management
- Identity Synchronization
Timeline
Identity and Access Management
Essilor Shared Services Philippine Incorporated
2022.11 - Current
Analyst, HR Shared Services
Essilor Shared Services Philippine Incorporated
2021.05 - 2022.11
Technical Support Representative
IBM
2019.05 - 2020.12
Bachelor of Arts - Computer Science
CITI Global College
Similar Profiles
Maria Carmena AlmamentoMaria Carmena Almamento
Finance Services Senior Analyst – Group FP&A Asia at QBE INSURANCE (Group Shared Services Limited Philippine Branch)Finance Services Senior Analyst – Group FP&A Asia at QBE INSURANCE (Group Shared Services Limited Philippine Branch)
JANETH VERDADEROJANETH VERDADERO
Accountant - Global AR (Cash App) at Vestas Shared Service A/S –Philippine ROHQAccountant - Global AR (Cash App) at Vestas Shared Service A/S –Philippine ROHQ
Gerlayne Rocha HibayaGerlayne Rocha Hibaya
Purchaser at Vestas Shared Service A/S – Philippine ROHQPurchaser at Vestas Shared Service A/S – Philippine ROHQ