Harley Paul Bautista
Maria Fe,BAN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Identity and Access Management
Essilor Shared Services Philippine Incorporated
11.2022 - Current
- Management with the accounts of global employee.
- Handling authentication issues for various application such as Internal application, HR Application and etc...
- Auditing Employees Offboarded within the ESSPI premises
- Troubleshot complex issues related to user access or system functionality, providing prompt resolutions while minimizing disruptions to operations.
Analyst, HR Shared Services
Essilor Shared Services Philippine Incorporated
05.2021 - 11.2022
- Improved employee satisfaction by streamlining HR processes and implementing efficient shared services solutions.
- Enhanced data accuracy with regular audits of the HR information system, ensuring up-to-date records and compliance with regulations.
- Collaborated with cross-functional teams to develop HR policies, aligning them with organizational goals and industry benchmarks.
Technical Support Representative
IBM
05.2019 - 12.2020
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Bachelor of Arts - Computer Science
CITI Global College
Phillipines03.2019
Skills
- System Integration Testing
- Role-Based Access Control
- Single Sign-On Implementation
- Identity Management Troubleshooting
- Identity and Access Management
- Identity Synchronization
Timeline
Identity and Access Management
Essilor Shared Services Philippine Incorporated
11.2022 - Current
Analyst, HR Shared Services
Essilor Shared Services Philippine Incorporated
05.2021 - 11.2022
Technical Support Representative
IBM
05.2019 - 12.2020
Bachelor of Arts - Computer Science
CITI Global College
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