Hariz Aiman Amir Mahmod

- AI/GenAI Adoption: Develop and implement adoption strategies for organization wide; engage stakeholders; oversee and manage adoptions programs; provide training and support.
- Digital Community of Practice: Build and manage a digital community of practice; organize engagement initiatives; manage content; establish feedback mechanisms.
- Digital Gamification: Design and implement gamification strategies; integrate elements into digital platforms; monitor effectiveness; provide training on gamification.
- Stakeholder Management: Build and maintain stakeholder relationships; gather and analyze requirements; communicate updates; address concerns.
- Change Management: Develop and execute change management strategies; create communication plans; provide training; monitor and adjust based on impact.
- Planning and Strategy: Develop strategic plans and roadmaps for digital adoption; manage risks; track performance with KPIs and metrics.

- Lead digital change management activities.
- Design the strategic approach to managing change and support operations that fall within the domain of change management.
- Evaluate the change impact and organizational readiness to limit potential risk.
- Support training and communication as part of change management.
- Evaluate resistance in adopting the change at the user, process, and technology level.
- Manage the change portfolio, which allows the organization to prepare for and successfully adopt the change
- Establish and execute the concept of Community of Practice (COP) to upskill workforce digitally with Cloud, Design Thinking, Power Platform and API COP.

- Lead Digital Gamification such as AWS DeepRacer, AWS GameDay

- Understand customer requirements and business objectives.
- Provide strategic advice on using technology to achieve goals.
- Manage IT initiatives and collaborate with in-house technical staff.
- Design IT systems and networks ensuring the right architecture and functionality.
- Support new technology implementation.
- Revise existing systems and suggest improvements.
- Provide business case for ICT Solutions and Implementations

- Prioritize, plan and coordinate project development activities according to citizen’s pain points and aligning it with TNB Strategies. (Empathy and conducting Citizen Showcase in Cyberjaya).
- Understand Cyberjaya’s Entrepreneur and Technoprenuer needs and vision.
- Work closely with consultant in developing business case and financial model.
- Work closely with consultant, service and solution provider to ensure the pilot project (ROVE) is aligning with citizen’s needs and TNB Strategies.

- Manage innovation program within ICT Departments and at TNB Divisions.
- Nurture key stakeholder relationships at Department.
- Prepare & present the status of Innovation and innovation report for leadership review (Insights, Metrics).
- Customize campaigns, jointly with Department / TNB Divisions leadership.
- Bring in newer capability techniques like BMC, Design Thinking, JTBD, etc., to Department / TNB Divisions.

- Prioritize, plan and coordinate project development activities according to customer’s requirements.
- Supervise development team on daily basis to execute assigned projects within deadlines and budget.
- Act as primary contact for customer queries and concerns.
- Develop project milestone update for customer as and when needed.
- Interact with customers to clearly understand business needs and expectations.
- Build positive working relationships with customers and ensure customer satisfaction.
- Analyze and resolve project issues in timely and accurate manner.

- Generate and distribute management reports in accurate and timely manner.
- Develops MIS documentation to allow for smooth operations and to ease decision making.
- Perform data analysis for generating reports on periodic basis.
- Provide analytical information and support to management team.

- Create a dashboard based on the report given.
- Analyze the data for future reference.
- Create an interactive dashboard to ease future planning and action.
- Create new strategy to improve and improvised based on the data in the dashboard.
- Data mining activity.

- Handle, monitor and transmit SHELL’S IMAC and CAR ticket.
- Handle and monitor SHELL’S IMAC and CAR functional emails.
- Update any information regarding IMAC and CAR ticket and functional emails.
- Analyze the closed/cancel ticket to ensure all ticket is closed or cancel in the correct procedure.