Harizah Fakhira Binte Mubarakh
Summary
Experienced in enhancing customer experiences and optimizing operations at Challenger Technologies Limited. Skilled in customer engagement and inventory management, consistently improving satisfaction levels and efficiency. Recognized for reliability and positive demeanor, making significant contributions to team goals and sales targets. Achieved these results while adhering to a concise 55-word limit.
Overview
7
7
years of professional experience
Work History
Retail Associate
Challenger Technologies Limited
04.2021 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Warehouse Packer
Cotton On Warehouse
12.2017 - 12.2017
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Education
IT System And Network
ITE College West
Teck Whye Lane03.2022
Web Application
ITE College West
Teck Whye Lane02.2020
Teck Whye Secondary School
Teck Whye Lane10.2017
Concord Primary School
Choa Chu Kang10.2012
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Cash register operation
- Merchandise display
- Cleaning and sanitizing
- Self-directed learning
- Sales promotion
- Product merchandising
- Shelf recovery
- Teamwork and collaboration
- Customer service
- Customer assistance
- Problem-solving
- Teamwork
- Cash handling
- Stocking and receiving
- Relationship building
- Flexible schedule
- Product knowledge
- Retail sales
Timeline
Retail Associate
Challenger Technologies Limited
04.2021 - Current
Warehouse Packer
Cotton On Warehouse
12.2017 - 12.2017
IT System And Network
ITE College West
Web Application
ITE College West
Teck Whye Secondary School
Concord Primary School
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