Hariyati Kopbla
Singapore
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.
Healthcare professional with comprehensive experience in patient assistance and care. Proven ability to support medical staff and contribute to positive patient experience. Reliable team player with focus on adaptability and achieving optimal outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
MARKS & SPENCER
01.2023 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and ensuring customer satisfaction.
- Assisted in product merchandising, optimizing store layout to increase visibility and drive sales.
- Managed inventory levels, conducting regular stock checks to maintain accurate product availability.
- Collaborated with team members to implement promotional campaigns, effectively communicating offers to customers.
- Trained new associates on operational procedures and customer engagement techniques for improved performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Healthcare Assistant
Lifescan Imagining Paragon
09.2022 - 01.2023
- Register patients from Medical to Imaging in Plato
- Receive patients from front desk
- Assist clinical team with scheduling, label & etc
- Follow up appointment for patients scan
- Managing Queue appointment
- Coordinate for patients multiple scans
- Any other duties assigned by Ops Manager
Part Time Chiropratic Assistant
Wellspine Pte Ltd
04.2022 - 08.2022
- Register new or existing patients in Orchid systems
- Answering requirements
- Housekeeping
- Help to book appointments
- Handling payments
PART-TIME CLINIC ASSISTANCE
Prohealth Medical Group Pte Ltd
01.2022 - 03.2022
- Registering patients to Huming Bird
- Preparing & Dispensing medications to patients
- Assisting patients doing VTL ART
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Preparing ART & PCR kits for doctors
- Perform ECG for patients
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient appointments, ensuring efficient scheduling and optimal resource utilization.
Swabber Assistant & Vaccination Admin
Minmed Pte Ltd
07.2021 - 01.2022
- Asking variant questions for contra & ari questions.
- Preparation of swabbing stations, providing tissues & ushering of clients during swabs.
- Assist with preparation of specimen collection.
- Infection control of swab operations & practices.
- Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight.
- Personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
- Supervise client doing their ART. (QTC)
- Dry run PQTC
Sales Associate
Marks & Spencer
11.2017 - 07.2021
- Maintain floor standards in display
- Providing suggestions
- Handling cash register
- Housekeeping
- Handling e-comm
- Checking inventory & stocks ordering
- Handling customers complaints & feedbacks
- Stocks-taking
Education
GCE N'Level -
Pioneer Secondary School
PSLE - undefined
Shuqun Primary School
Skills
- Willing to learn
- Good interpersonal Skills
- Customer service
- Time management
- Able to work under stress
- Teamwork and collaboration
- Outgoing personality
- Stocking and receiving
- Product recommendations
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
Certification
- Caregiver Training Course [Basic]
- Swabbing Proficiency and Swab Site Operations Course
- Digital Disruption Learn, Unlearn, Relearn [Synchronous E-Learning]
Timeline
Sales Associate
MARKS & SPENCER
01.2023 - Current
Healthcare Assistant
Lifescan Imagining Paragon
09.2022 - 01.2023
Part Time Chiropratic Assistant
Wellspine Pte Ltd
04.2022 - 08.2022
PART-TIME CLINIC ASSISTANCE
Prohealth Medical Group Pte Ltd
01.2022 - 03.2022
Swabber Assistant & Vaccination Admin
Minmed Pte Ltd
07.2021 - 01.2022
Sales Associate
Marks & Spencer
11.2017 - 07.2021
PSLE - undefined
Shuqun Primary School
GCE N'Level -
Pioneer Secondary School