Harithra Devanathan
Summary
Accomplished at Prosegur Singapore Pte Ltd, I leveraged account management and teamwork to enhance client relations, achieving high retention rates. Skilled in operations and customer service, I spearheaded risk management plans and security protocols, significantly reducing risks and fostering professional growth among 148 personnel. My strategic approach and collaborative skills drove exceptional service delivery and operational efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Cluster Account Manager
Prosegur Singapore Pte Ltd
A100
11.2019 - Current
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Developed customized risk management plans tailored to each client''s specific requirements.
- Mentored junior staff members, fostering an environment of professional growth and development.
- Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
- Liaised between Clients, Security Executives, and operational teams to maximize efficiency in the delivery of services.
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Coordinated special events requiring additional personnel or equipment resources.
- Reviewed reports regularly to analyze trends in incidents at assigned locations.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
- Developed improved training methods with focus on safety and officer awareness.
- Liaised with higher management on compliance with manpower, travel, replacements and operational requirements.
- Oversaw disciplinary reviews, training and manpower work schedules.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of 148 security personnel during shift.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team
Security Supervisor
Prosec Services
A100
03.2017 - 11.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Screened vendors and contractors before granting access to restricted areas within DC.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Financial Services Representative
Parkway Health Center
Mount Elizabeth Hospital, Orchard
07.2015 - 12.2016
- Increased patient satisfaction by providing tailored financial advice and recommendations.
- Worked closely with other patient related departments to provide seamless service delivery for complex patient requests.
- Assessed credit note applications accurately by analyzing patient's '' financial history, income stability, and repayment capability.
- Maintained updated records of all financial transactions to support traceability.
- Conducted regular reviews of patient portfolios to ensure alignment with risk tolerance and objectives.
Marketing Executive
Sirius Star Marketing Pte Ltd
Robinson Road, Singapore
08.2010 - 05.2015
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Coordinated trade shows and events to showcase company offerings, generating leads and increasing brand visibility in target markets.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Tender Administrator
Killem Pest Pte Ltd
Toh Guan Road East, Singapore
04.2009 - 04.2010
- Streamlined contract negotiations, securing favorable terms for both parties while adhering to organizational guidelines.
- Streamlined tender submission process by implementing efficient document management systems.
- Increased company visibility within the industry by proactively seeking out new business opportunities through tender portals.
- Provided ongoing support to sales teams throughout the tender process, offering guidance on strategy development and pricing considerations.
- Conducted regular post-tender reviews to identify areas for improvement and optimize future bid strategies.
- Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
- Collaborated with cross-functional teams to ensure accurate and comprehensive tender submissions.
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
- Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
GCE 'O' Levels - GCE 'O' Levels
Private
Singapore10.2008
GCE 'N' Level -
Regent Secondary School
Choa Chu Kang, Singapore11.2005
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Networking skills
- Issue Resolution
- Goals and performance
- Documentation And Reporting
- Operations
Accomplishments
- Training - Designed and executed one-month training program for security team, increasing officers productivity and security knowledge with continuous trainings
- MS Excel - Prepared and formatted Client - Vendor Meeting reports, Billing spreadsheets and Security Team Performance reports for monthly review.
Timeline
Assistant Cluster Account Manager
Prosegur Singapore Pte Ltd
11.2019 - Current
Security Supervisor
Prosec Services
03.2017 - 11.2019
Financial Services Representative
Parkway Health Center
07.2015 - 12.2016
Marketing Executive
Sirius Star Marketing Pte Ltd
08.2010 - 05.2015
Tender Administrator
Killem Pest Pte Ltd
04.2009 - 04.2010
GCE 'O' Levels - GCE 'O' Levels
Private
GCE 'N' Level -
Regent Secondary School