HARISH MENON

• Manage Credit Card Debt Recovery activities and reduce aging debts through Collection and mitigate risks as per regulatory requirements.
• Responsible for collection strategies, reporting and tracking various initiatives.
• Appointing, vetting and partnering with third party vendor and incorporate sustainable framework to lead collection process simplification.
• Lead Collection compliance forum for States (Gujarat & Madhya Pradesh) and leading four direct Area managers. With support of Area managers, deploy effective pre-emptive actions for debt recovery strategies through management of regional and central vendors.
• Accountable for collection cost and keep eagle eye on the High Value cases recovery, waivers and payments to avoid gaps.
• Evaluating the credit worthiness of each collection/recoveries and ensuring the correct check points to avoid revenue leakage.
• Build capacity management and incentive plans to optimize workforce and strengthen KPIs.
• Build projects across regions for Collections Analytics and treatment mapping to build collection mechanisms for timely recovery of bad debts.
• Overseeing collection receipt reconciliation on regular basis; setting the target of hard & soft collection agencies, calculation of waiver and updating in billing software.
• Build central data warehouse, automate and rationalize collections and forward flows to the higher management committee.
• Identifying probable risks by conducting audits of existing revenue streams and implementing corrective measures to mitigate the same.

Growth trend :

Jun’19-Oct’20 Area Manager

Nov’20-Feb’21 Senior Area Manager

Jun’19-Oct’20 Area Manager

• Leading debt recovery and collection for Digital Consumer Durable Product across Urban markets- Gujarat State portfolio across multiple third party vendors.
• Responsible for providing directions to ensure all Service Level Agreements (SLAs) of Bajaj Finance are achieved with focused resolution approach on bad debt disputes from all buckets.
• Managing Direct 4 Area Managers and 16 Indirect Managers with 80 field staff and10 Telecallers.
• Close partnering with vendors to maximize roll backs from higher buckets.
• Analyze portfolio performance and bad debt projections.
• Responsible for appointing & handling soft & hard recovery agency for Bucket X collection and managing the flow; ensuring timely allocation at initial phase soft collection appointing the required agency; conducting meeting for tale-callers & executive every day.
• Design and develop MIS capability to monitor portfolio trends across segments to aid corrective decisions.

• Company Overview: Ahmedabad Circle Office, Gujarat
• Acquisition Lead ensuring end to end responsibility from customer on boarding to all services & recycling.
• Assuring implementation of all the compliance norms as per management norms.
• Monitoring and ensuring timely compliance as per DOT with nearing to zero non compliance.
• Actively contributing the customer life cycle management in 0 to 3 month collections, retention and services.
• Managed Distributor Service Management for Payment and Document Pickup across Gujarat initiated with 750 to 2896 Service Points. Daily ensuring all acquisitions by the Distributors are as per Compliance and the TAT is adhered. Managed Pre to post acquisition, collection, retention and rural upcountry collections bucket 60 to 90 days.
• Developing several automisation projects within the systems in order to develop better customer service experience.
• Pioneered in big Transformation projects across 22 circles like Crystal launch, PrePol and many others.

• Managing entire Zonal Operations(Anand & Nadiad) – Activations, Customer Service, Collections, Retention, Churn, OCB, TD, Business Expansion, Agency , activation hub, Service Points & Bad Debt.
• Voluntary Churn and Involuntary Churn, Managing Billing & Collections monthly of > 5 Crore.
• Handled activities related to customer service acquisition & credit verification process across Gujarat region in compliance to service levels.
• Assessed performance of bill delivery & payment collection process.
• Observed & monitored daily track mechanism of stock report for timely audits & reconciliation.