Harish Arumugam

• Round-the-clock monitoring and maintenance of the system (hardware and software) to ensure system uptime in accordance with SLA commitments.

• Perform regular preventive and corrective maintenance, troubleshooting system hardware, and all computer-based systems.

• Liaise and work closely with customers to address service concerns and to solve technical problems.

• Conducted regular inspections to uphold quality standards and compliance regulations.
• Assisted in developing standard operating procedures for new technologies introduced in the workplace.
• Provided technical support for troubleshooting issues, ensuring timely resolution of challenges encountered by staff.
• Installed new systems and parts with efficient approach.
• Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
• Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.

• Perform Install, Move, Add, Change (IMAC) activities as tasked.

• Collected, analyzed, and interpreted system logs and data from diverse hardware and software environments to identify technical issues.
• Diagnosed and resolved complex network, hardware, and software problems in on-site and remote client environments.
• Implemented log management protocols to streamline troubleshooting processes and improve response times.

• Provided technical support for hardware and software issues, ensuring efficient resolution for end-users.
• Optimized desktop configurations and implemented software updates to enhance system performance.
• Participated in regular team meetings to review support logs, identify recurring issues, and develop targeted solutions.
• Reduced downtime for end-users, quickly diagnosing and resolving hardware and software issues.
• Provided comprehensive training sessions for end-users, promoting best practices in technology use and security awareness.
• Ensured data integrity by implementing and maintaining effective backup and recovery procedures for endusers.
• Contributed to the successful completion of IT projects through efficient task management and attention to detail.
• Improved end-user satisfaction by providing timely and efficient L2 desktop support services.
• Supported company-wide migration to a virtualized environment, minimizing downtime, and boosting productivity.
• Provided assistance with conference room equipment setup and usage for end users.
• Configured hardware, software, and peripherals to prepare employee workstations.
• Patched software and installed updates to resolve security vulnerabilities, and safeguard data.
• Performed efficiently in fast-paced, high-demand environments.

• Manage IT account creation, maintenance, and deactivation processes.
• Proficient in using EIMS, HERMES, and ERMS (ServiceNow) portals for account setup and management.
• Analytical problem-solver with the ability to route cases to the appropriate departments for timely resolution.
• Support users with IT onboarding and offboarding procedures.
• Responsible for IT asset management and tracking.
• Lead a team of eight members, providing guidance and task delegation.
• Strong troubleshooting skills in Microsoft Outlook and various enterprise platforms.
• Responsible for the provision of software licenses for new onboarding staff.

• Communicated technical concepts clearly to non-technical users, improving user understanding and satisfaction.
• Optimized desktop configurations and implemented software updates to enhance system performance.
• Supported company-wide migration to a virtualized environment, minimizing downtime and boosting productivity.
• Provided assistance with conference room equipment setup and usage for end-users.
• Configured hardware, software, and peripherals to prepare employee workstations.
• Patched software and installed updates to resolve security vulnerabilities and safeguard data.
• Performed efficiently in fast-paced, high-demand environments.
• Recommended hardware and software upgrades to reduce system lag and improve overall performance.
• Researched and resolved technical issues, ensuring minimal disruption to user activities.
• Installed and configured operating systems and applications across multiple devices.
• Managed installation and upgrade of hardware/software, coordinating follow-up to ensure user satisfaction.
• Provided dedicated support to VIP users, addressing issues promptly and professionally.
• Delivered on-site technical services within defined service-level agreements (SLAs).
• Strong knowledge in device cloning, patching, and asset management practices.
• Skilled in configuring GOMAX devices, VPN connections, resolving Outlook and Microsoft 365 issues.
• Installed and troubleshooted third-party software applications as required.

• Achieved daily sales targets through effective customer engagement and product recommendations.
• Assisted customers with inquiries, purchases, and personalized service to enhance satisfaction.
• Actively upsold products to maximize revenue and meet store objectives.
• Managed shopfloor setup to ensure a clean, organized, and visually appealing retail environment.
• Conducted daily audits and completed necessary paperwork to maintain operational accuracy.
• Handled inventory management, including stock tracking and replenishment.
• Delivered excellent customer service, resolving issues promptly and professionally.