Harifah Binti Mohamed Hanifa
Summary
Dynamic Business Office Manager at PaxOcean Singapore Pte Ltd, recognized for enhancing operational efficiency and customer satisfaction. Expert in account reconciliation and staff training, I successfully improved team performance and streamlined processes, fostering a culture of continuous improvement. Proven leadership and exceptional communication skills drive my commitment to achieving organizational goals.
Diligent [Desired Position] with background in managing business office operations. Proven ability to streamline processes and manage administrative tasks effectively. Demonstrated leadership in team coordination and office management skills.
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
Business Office Manager
PaxOcean Singapore Pte Ltd
01.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained team members on new hotel services and products to support promotional efforts.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Cultivated culture of continuous improvement by encouraging innovation and recognizing individual contributions to office efficiency.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Developed comprehensive disaster recovery plan, ensuring business continuity in event of unforeseen disruptions.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
- Enhanced data security measures, safeguarding sensitive information against potential breaches and ensuring compliance with privacy laws.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
Head Client Experience
PaxOcean Singapore Pte Ltd
03.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Office Manager
Maritime Services Pte Ltd
03.1998 - 03.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Operation Senior Manager
MEARSK Line
02.1996 - 03.1998
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
Education
High School Diploma -
Tuanku Abdul Rahman University Of Management
Malaysia03-1984
Master of Science -
University Technologies Malaysia
Malaysia09-1979
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Office management
- Employee onboarding
- Administrative support
- Business operations management
- Scheduling and calendar management
- Operations management
- Event coordination
- Proposal writing
- Team building
- Report and document preparation
- Decision-making
- Customer service
- Staff management
- Staff training
- Process improvement
- Teamwork and collaboration
- Strategic planning
- Staff development
- Business administration
- Teamwork
- Problem-solving
- Multitasking and organization
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer service management
- Phone and email etiquette
- Employee supervision
- Team management
- Handling complaints
- Leadership development
- Self motivation
Timeline
Business Office Manager
PaxOcean Singapore Pte Ltd
01.2022 - Current
Head Client Experience
PaxOcean Singapore Pte Ltd
03.2007 - Current
Office Manager
Maritime Services Pte Ltd
03.1998 - 03.2006
Operation Senior Manager
MEARSK Line
02.1996 - 03.1998
High School Diploma -
Tuanku Abdul Rahman University Of Management
Master of Science -
University Technologies Malaysia
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