Hanwen Xu
Summary
Adept at multitasking and cleanliness, Hanwen has excelled at Marina Bay Sands by enhancing customer satisfaction through efficient service and maintaining a pristine dining environment. The emphasis of leveraging strong teamwork and food safety knowledge has contributed to improved guest flow and safety. The proactive approach and ability to collaborate effectively supported YouthCorps Singapore in executing successful events.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Waiter
Marina Bay Sands
11.2022 - 12.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Volunteer
YouthCorps Singapore
06.2022 - 12.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Dunman High School
Singapore 01.2017 - 05.2022
Skills
Strong multitasking
Cleanliness
Order Taking
Professional Appearance
Food safety understanding
Service prioritization
Dining area maintenance
Positive Attitude
Teamwork and Collaboration
Team Collaboration
Timeline
Waiter
Marina Bay Sands
11.2022 - 12.2022
Volunteer
YouthCorps Singapore
06.2022 - 12.2022
High School Diploma -
Dunman High School
01.2017 - 05.2022
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