Hanwei Kelvin Luo

• Assist the Assistant F&B retail manager in overseeing and ensuring daily smooth boutique operations
• Responsible for ordering of goods and supplies , receiving and checking of inventory of goods and supplies
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Promote and sell the range of products,food and beverage items to walk-in customers
• Handling of cash, POS system and report of take in cash when on duty

•Carry out inflight safety and security procedures

•Manage a team inflight to ensure services standards in first and business class are executed accordingly to company's standards

•Paid close attention to customers concerns and addressed their queries and achieved high standard of customer service.

•Provided reassurance and comfort to passengers during unforeseen or stressful situations such as flight turbulence or flights delay

•File reports of discrenpancy of catering and log down inflight equipment defects to ensure equipment safety standards

•During 14 years of airline career , received top performer performance evaluation for outstanding service in performing

•As an ambassador of the maison, ensure to responsible to uphold the brands image and to provide consistent excellent client experience through the entice client journey

•Handle the queue management by informing client the approximate waiting times

• Handle queue management by informing client he approximate waiting times

•Ensure a smooth client flow and orientation throughout their journey in the boutique by assessing their needs and being prompt in responding to their concern

To support the team in any adhoc duties including gift wraps , taking of stocks , replenishment of back of house items and serving of drinks.

•Act as a brand ambassador to build new relations with customers

•Ensure Superlative customer service standards in order to meet customers expectations

•Participate in organisation in store promotion events as per store in charge guidelines

•Ensure the stock and backroom are effectively manage and operational duties are met

•Ensure store presentations and visual merchandising standards are maintained according to company's standard

•Ensure products are sold first in first out

•Monitor shelf life products and removes expired products

•Stock replenishment and restocking of shelves and additional displays

•Ensure housekeeping of stock are maintained in a proper manner

• Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight.
• Performing cabin duties including first aid, fire-fighting, and water rescue techniques and to maintain up-to-date skills and knowledge.
• Improved customer satisfaction ratings by consistently delivering friendly, attentive service.