Hansel Lim Chun Kiat
Social worker
Singapore
Summary
Dedicated and empathetic Assistant Senior Social Worker with 8 years of expertise in crisis intervention, victim advocacy, and cross-sector collaboration. As an Ops Lead and Supervisor at the National Anti-Violence and Sexual Harassment Helpline, I specialize in trauma-informed care, case management, and safeguarding vulnerable individuals through coordinated efforts with government ministries, schools, law enforcement, and families. Adept at leading teams, streamlining crisis response protocols, and advocating for systemic improvements to support clients. Deeply passionate about mental health advocacy, I actively pursue continuous learning and skill development to better address the psychosocial needs of clients. Dedicated to creating safe spaces where clients' voices are heard.
Overview
8
8
years of professional experience
7
7
Certification
Work History
Assistant Senior Social Worker (Ops Lead)
National Anti Violence Helpline [Montfort Care]
11.2023 - Current
- Provided crisis intervention services to clients, addressing immediate needs and ensuring safety.
- Guided and developed junior staff through structured mentorship and supervision, strengthening their clinical competencies and professional growth.
- Planned and conducted group supervision for helpline staff to increase competency through peer learning.
- Collaborated with police, ministries, medical professionals, and educational institutions to implement comprehensive safety protocols for vulnerable community members.
- Facilitated challenging discussions with parents and stakeholders to safeguard child and vulnerable adult welfare and uphold protection standards in Singapore.
Assistant Senior Social Worker - Family Services
Viriya Community Services (Whispering Hearts Family Service Centre)
07.2020 - 10.2023
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times (COVID-19).
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
- Provided crisis counselling and intervention services to clients in emergency situations.
- Devised and implemented community-based programs to promote Family Relationships between parents and children.
Social Worker - Children and Youth
Lutheran Community Care Services
07.2017 - 06.2020
- Spearheaded the creation and execution of the YARE program, providing at-risk youth with mentorship, skill-building workshops, and community outreach while collaborating with schools to drive meaningful impact
- Championed restorative practices by emphasizing relationship-building as the cornerstone for healthy communication and conflict resolution.
- Led restorative practice workshops engaging educators, youth, and community partners to institutionalize restorative justice, ensuring fair processes and empowering underrepresented voices.
- Designed and delivered social-emotional programs for primary through university students, creating structured opportunities for growth, empathy, and positive interpersonal skills.
- Created support programs to empower struggling families with educational resources, social services, and financial aid to foster stability and growth.
Music Educator
Music Factory
01.2017 - 06.2017
- Provided basic music education in the form of song, dance, drama, to preschool children around Singapore
- Developed comprehensive music curriculum by incorporating various teaching methods and innovative techniques.
- Fostered a positive learning environment by creating engaging lesson plans that incorporated elements of play, and expression.
Recruitment Consultant
Capita Staffing and Search
05.2016 - 12.2016
- Hired employees and initiated new hire paperwork process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
Education
Post Graduate Diploma in Social Work - Social Work
Singapore University of Social Sciences
08.2017
Bachelor of Science - Psychology
James Cook University
07.2016
Skills
- Skilled in counselling and attending to clients with empathy and professionalism
- Exhibit strong analytical capabilities and proficient problem-solving skills
- Skilled in crisis & risk management, able to efficiently manage difficult conversations and difficult clients
- Supervisory experience with the passion to mentor and inspire
- ICF-certified coach specializing in facilitating professional and personal transformation with clients and staff
- Proficient in dual-capacity groupwork: facilitating client-centered sessions and creating therapeutic staff development initiatives that enhance team resilience
Certification
- Currently pursuing a Professional Certificate in Mental Health, NUS [24 Apr 2025 - ongoing]
- International Coaching Federation (ICF) accredited Khrysalis Coaching Series, Module 1, 2 & 3, NTUC [Dec 2024 to Apr 2025; in progress of pursing ACC credentials]
- Registered Social Worker under SASW [1st Feb 2024 to 28 Feb 2026]
- Certificate in Supervision for the Social Services (Basic), SASW/FRTC [Sep - Oct 2023]
- Management of Family Violence Into & Intervention, SSI [Sep 2021; Jul 2023]
- Motivational Interviewing intro, SSI [Nov 2022]
- Be the LIGHT: CRISIS support for Children and Youth Programme Level 1 & 2, KKH [Sep 2021]
- Foundation Diploma in Systemic Grief and Bereavement , Viriya Community Services [Feb to Apr 2021]
Affiliations
- Singapore Association of Social Workers (SASW)
- International Coaching Federation (ICF)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Assistant Senior Social Worker (Ops Lead)
National Anti Violence Helpline [Montfort Care]
11.2023 - Current
Assistant Senior Social Worker - Family Services
Viriya Community Services (Whispering Hearts Family Service Centre)
07.2020 - 10.2023
Social Worker - Children and Youth
Lutheran Community Care Services
07.2017 - 06.2020
Music Educator
Music Factory
01.2017 - 06.2017
Recruitment Consultant
Capita Staffing and Search
05.2016 - 12.2016
Post Graduate Diploma in Social Work - Social Work
Singapore University of Social Sciences
Bachelor of Science - Psychology
James Cook University
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