Excel
HANNA SUFIAH ABDULLAH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Executive (Full Time)
Gomobile Security Solutions Pte Ltd
Bukit Merah Central, Singapore
11.2023 - 02.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted thorough performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
- Enhanced employee engagement by implementing innovative HR initiatives and programs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized new employee orientation schedules for new hires.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Answered high volume of phone calls and email inquiries.
- Coordinated employee training programs to improve productivity and performance.
- Streamlined HR processes for improved efficiency and productivity within the department.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Traffic Clerk (Contract)
Caterpillar Singapore
Tractor Road, Singapore
11.2022 - 05.2023
- Ensure invoices are sorted in good order for shipping documents preparation
- Prepare and manage shipping pre-alerts (ANS, BL, CoO,), dealer shipment reports, CRM freight billing for export shipments to dealers / DCs within stipulated KPI timeline
- Manage and update monthly shipment and billing requests
- CRM Freight Billing grief management through close liaison with CRM support team
- Issue credit/debit note on freight billing discrepancy
- Close coordination with vendors, internal and external customers in ensuring smooth execution of shipments
- Close liaison with service providers/NVOCC on BL and tax invoice accuracy; troubleshooting and rates
- Check discrepancy with service providers/NVOCC when the need arises
- Provide support on additional tasks required for special / emergency outbound shipments
- Support on SPM GTS processing when required
- Support shipment booking when required
- Any other tasks as and when assigned by Supervisor
Coordinator (Child Protective Service) Contract
Ministry Of Social And Family Development
Singapore, Singapore
12.2021 - 09.2022
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Entered data, generated reports, and produced tracking documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Develop a review system for cases with officer to ensure timely reviews and decision making for cases.
- Manage contact service referrals and payment verification in a timely manner.
- Provide case management support for pending closure cases.
- Provide and oversee administrative/ data/ logistics matters in the unit.
- Provide secretarial support. In addition to the above stated duties, you shall undertake such other duties as the Client shall from time to time assign or vest in you.
Administrative (Contract)
ST Marine Engineering Pte Ltd
Tuas End, Singapore
03.2021 - 07.2021
- Multi task in assisting the USNS Millinocket Navy team in daily documentation process-based instruction from Port Engineer and Yard team
- Daily report and ensure all CCO's, CFR's and email are updated and cost targets through strategic contract negotiation with freight vendors
- Maintained updated database in the system via (US Govt.) PE's Notebook, Excels in Shared Folder and SAMM system
- Supported any draft, drawing for yard, port engineer, logistics in charge, shipyard works to be carried out
- Attend to all emails promptly, outbound and inbound calls, packaging, shipment arrangement to overseas in within timeline
- Update CCO's and Daily Report to Principal Port Engineer first of the week, meeting arrangement via virtual or face to face conference if needed.
Logistics Coordinator (Perm)
Hankyu Hanshin Logistic Centre
Jalan Buroh, Singapore
01.2020 - 03.2020
- Coordinated shipment details, recording load data and destination in [Software]
- Reduced shipment delays by proactively communicating with carriers to confirm delivery windows
- Maintained cost targets through strategic contract negotiation with freight vendors
- Maintained updated shipment status, tracking and tracing loads while in transit
- Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests
- To process shipment based on calendar update based on supplier instructions
- Process D/O, Invoices, Cost Sheets, Packing Details Billings Performa Invoices Packing list and individual documentation for all freights within the company-based system and/or suppliers
- Receiving Department via Warehouse process to be updated accurately for all cargos and update into the database
- Processing sub cert for any shipments requested by suppliers and create a permit for any cargoes and update SAP for every incoming/outgoing shipment.
Supply Management Administrative (Contract)
Sodexo Singapore Pte Ltd
Mountbatten Road, Singapore
10.2019 - 01.2020
- Assisting update master list softcopy by an active vendor (FM, Food and non-Food) accordingly
- Filings and segregate into individuals filing set up as per instructed
- Assist in sending out email and follow up with vendors' documents for complete submission
- Ad-hoc assignment related to department and task given from time to time.
CSO Administrative (Contract)
Jurong Town Corporation
Singapore
12.2018 - 07.2019
- Administrative processing of the renewal of transfer cases in REM-H System
- Assist in sending out emails to tenant or renewal offer and tracking of cases after the renewal is offered
- Assisting calling and reminding tenant to accept renewal, including guiding them on login Corpass and CSP
- Monitoring on renewal cases including payment of stamp fee in FMAS and preparing a credit note for any access deposit to offset rent
- Assist in preparation stamp Duty info to Finance, E-filing all the necessary documents in DMS after case closed
- Updating of contacts particular in CRM, preparation of letters for transfer of tenancy cases including calculating charges.
Shipping Coordinator (Temporary)
Richland Logistics Pte Ltd
West Coast, Singapore
05.2018 - 09.2018
- Accounted for incoming freight based on invoice and receiving reports
- Helped resolved issues such as lost or damaged packages by working with managers
- Kept supplies organized and ready for any shipping or receiving need
- Selected optimal routes and shipping methods by comparing prices and schedules
- Process daily shipments from packing list, AWB, commercial invoices, scan, pre-alerts to individual countries and ensure all arrange accordingly
- Provide admin and CSO support and assist for Ops and other relatable Department (Warehouse), attend to all incoming and outgoing emails, faxes and calls
- Update database via NDB, i-collect activation, SO, PO, DO, PL update via SAP and internal system, for daily reports
- Co-ordinate for any multi-task/ad hoc HAWB/AWB shipments for RS, MR, RL, RR and ensure processing of ship to and arrival according to ETA.
Administration Clinic Branch (Perm)
Fresenius Medical Care Dialysis
Bukit Merah Central, Singapore
09.2014 - 11.2015
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Partnered with clinic staff to manage patient satisfaction.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Created and maintained patient charts as part of patient admission process.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Warehouse/Shipping Administrative (Contract)
SMS INFOCOMM (S) Pte Ltd
03.2013 - 02.2014
- Responsible for shipments invoices process in the warehouse location accordingly
- To ensure all the pallets items/goods non-defectives
- Update/key in the database, process GR/ GI as per shipments arrival to the warehouse
- Or receiving Dept to ensure stages of the process in order and located to the correct location
- Email update to internal dept to ensure warehouse process updated daily
- Processing of transport and logistics of transport, coordinate with vendors on material delivery and to assist and support warehouse dept
- Keep records on the use and/or damage of stock or stock handling equipment
- Receiving and stocks count items monthly as well update to the operations department.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
AR Credit Executive - Commercial (Perm)
Milliken & Craig (S) Pte Ltd
McCallum Street, Singapore
04.2005 - 09.2012
- Communicated with supervisors to escalate issues and resolve complex errors, maintained charge and payment records for customer accounts
- Responsible for individual AR Accounts, attend to all repayments overdue, PPA credit issues by debtors
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Confer with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Assess, evaluate, and record provision for bad debts, collection forecast report & analysis credit history
- Monitor customer accounts details for non-payment, delayed payment, and other irregularities
- Liaising with the sales team to resolve outstanding queries investigating/resolve queries to non-payment invoices, daily and month-end reporting, accounts reconciliation, negotiate credit extensions when necessary.
Skills
- Risk Assessment
- Communication Management Professional
- Planning and coordination
- Attention to Detail
- Materials Requisition
- Logistics Coordination
- Invoice and Manifest Review
- Documentation skills
- Shipping Method Optimization
- Time Management
- International shipping
- Freight Forwarding
- Clear Communication
- Warehouse Operations
- Shipment Inspection
- Invoice Processing
- Document Preparation
- Package preparation
- Problem-Solving
- Data Recording
- Order Checking
- Documentation abilities
- Shipping Documentation
- Schedule Management
- Documentation And Reporting
- Administrative Support
- Critical Thinking
- Client Relations
- Problem-solving abilities
- Paperwork Processing
- Customer Support
- Data Management
- CRM Software
- Shipment planning
- Charge Calculation
- Data Documentation
- Records Management
- Inventory Monitoring and Management
- Scheduling Deliveries
- Import Documentation
- Shipping coordination
- Workflow Planning
- Recordkeeping
- Task Prioritization
- Purchase Orders
Educations
- Advance Diploma Social Service (Protection & Rehabilitation), Boxhill Institute of Singapore, SINGAPORE, 2010
- Secondary / N Level, ITE (Private academics certificate), SINGAPORE, 1998
- Secondary School, Madrasah Al-Junied Al-Islamiah, SINGAPORE, 1996
- Primary School, Madrasah Al-Maarif Al-Islamiah, SINGAPORE, 1990
Additional Information - Certificates
- SINGAPORE RETAIL CERTIFIED SERVICE PROFESSIONAL (SIRS), 2011-2011
- FOLLOW FOOD & BEVERAGES SAFETY & HYGIENE POLICIES & PROCEDURES, 2016-2016
- CAREGIVER TRAINING CERTIFICATION COURSE & AED/CPR (SRTC), 2020-2020
- EXCEL ADVANCE SPREADSHEET - Function 3, 2023-2023
- FOOD SAFETY & HYGIENE REFRESH COURSE - LEVEL 1, 2023-2023
Residential Status
Singaporean
Personal Information
Marital Status: Divorced
Software
Oracle
MS Word
DMS
Volare
Powerpoint
SAP
WMS
ERP SAP
CRM
PE's Notebook
Corp Pass
CSP
REM-H System
IT Savvy
Languages
Arabic
Elementary (A2)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Advanced (C1)
Certification
2011- 2011
SINGAPORE RETAIL CERTIFIED SERVICE PROFESSIONAL (SIRS)
2016 – 2016
FOLLOW FOOD & BEVERAGES SAFETY & HYGIENE POLICIES & PROCEDURES
2020 – 2020
CAREGIVER TRAINING CERTIFICATION COURSE & AED/CPR (SRTC)
2023 - 2023
EXCEL ADVANCE SPREADSHEET – Function 3
2023 – 2023
FOOD SAFETY & HYGIENE REFRESH COURSE – LEVEL 1
Additional Information
Freelance Caregiver - Homage
Volunteer - PPIS
Timeline
HR Executive (Full Time)
Gomobile Security Solutions Pte Ltd
11.2023 - 02.2024
Traffic Clerk (Contract)
Caterpillar Singapore
11.2022 - 05.2023
Coordinator (Child Protective Service) Contract
Ministry Of Social And Family Development
12.2021 - 09.2022
Administrative (Contract)
ST Marine Engineering Pte Ltd
03.2021 - 07.2021
Logistics Coordinator (Perm)
Hankyu Hanshin Logistic Centre
01.2020 - 03.2020
Supply Management Administrative (Contract)
Sodexo Singapore Pte Ltd
10.2019 - 01.2020
CSO Administrative (Contract)
Jurong Town Corporation
12.2018 - 07.2019
Shipping Coordinator (Temporary)
Richland Logistics Pte Ltd
05.2018 - 09.2018
Administration Clinic Branch (Perm)
Fresenius Medical Care Dialysis
09.2014 - 11.2015
Warehouse/Shipping Administrative (Contract)
SMS INFOCOMM (S) Pte Ltd
03.2013 - 02.2014
AR Credit Executive - Commercial (Perm)
Milliken & Craig (S) Pte Ltd
04.2005 - 09.2012