NOORUL HANNA MOH NORDEN

• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

• Optimized resource allocation for multiple concurrent projects, resulting in cost savings and increased productivity.
• Coordinated closely with regulatory agencies to ensure compliance with all applicable codes, permits, and regulations throughout the duration of projects.
• Coordinated with subcontractors and consultants to boost productivity and efficiency.
• Implemented continuous improvement initiatives within the team by analyzing past performances on completed projects and identifying areas for growth or enhancement moving forward.
• Improved project efficiency by implementing streamlined construction processes and coordinating with various departments.
• Streamlined procurement processes, improving the overall efficiency of material acquisition for construction projects.
• Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
• Verified applicant references and employment details.
• Developed recruiting strategies to identify qualified candidates and build network.
• Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
• Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
• Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
• Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
• Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
• Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
• Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
• Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
• Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
• Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
• Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
• Contributed to strategic planning initiatives by providing insights on current contractual commitments.
• Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
• Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
• Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
• Improved efficiency of contract management processes through the implementation of a centralized database system.
• Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
• Implemented best practices in contract management processes to ensure consistency across all departments.
• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
• Ensured compliance with all legal requirements by diligently monitoring contracts and maintaining up-to-date knowledge on regulations.
• Ensured timely execution of contract amendments, keeping pace with changing business needs.
• Developed and maintained strong relationships with key suppliers, ensuring reliable supply and service quality.
• Reduced legal risks by ensuring all contracts were in compliance with applicable laws and regulations.
• Built and managed processes for tracking and monitoring department performance.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Key role and responsibility is on new business development, objective base on short one year, middle three years and long term five years duration.
• Dealing with State Government for permitting matter with Local Council.
• Be an integral part of the organization’s key business process systems’ implementation and execution and documenting.
• Manage operating costs, identify process improvement opportunities.
• To drive profitability, create, implement and manage business strategies to achieve the Company objectives and to provide continual stimulus to growth and operational efficiency.
• Accountable, lead and manage the team effectively and efficiently to fulfill internal & external client request.
• Optimize use of resource to meet day to day changes and challenges.
• Managing day to day operations activities and liaising with other department manager to ensure operations matter are resolve.
• To continually seeking new alternative methods of increase work efficiency and cost saving.
• Setting and reviewing budgets and manage day to day logistic and operations cost.
• Establish and review standard operating procedure from time to time.
• To supervise and motivate the subordinate with correct and positive work attitude.
• To report and present the operations result and improvement plan in quarter review.
• To assist the Head of Division on implement new process and business enhancement project that drive incremental value to Company.
• Any other assignments or reviews as and when necessary and delegated.
• BEST ACHIEVEMENT :
  o Getting Network Facilities Provider (NFP), Network Service Provider (NSP) & Application Service Provider (ASP) – prepare the proposal, business case study and application.
  o Close deal for contract “Certified Network Contractror (CNC) for Telekom Malaysia (Southern & Central)
  o Close deal with Ericson for Telco Installation job•

• Identifies trendsetter ideas by researching industry and related events publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization’s value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• BEST ACHIEVEMENT :
o Won for tender MSAN & DWDM for Telekom Malaysia• Identifies trendsetter ideas by researching industry and related events publications, and announcements; tracking individual contributors and their accomplishments. • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals. • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. • Protects organization’s value by keeping information confidential. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • BEST ACHIEVEMENT : o Won for tender MSAN & DWDM for Telekom Malaysia

Operation Manager

Setup and manage Network Operation & Maintenance Department (NOMD)
• Planning for Network Operation & Maintenance Department, including project costing, resources, process flow and organization chart for all coverage areas including Southern, Northern, Eastern, Central, Sabah & Sarawak regions.
• Responsible for the day-to-day management of the operations and to provide leadership to the team in achieving timely delivery, quality and productivity goals and cost control.
• Set-up operational goals, objectives and plans for the team.
• Plans, schedules, monitors, and reports on activities related to the project.
• Works with client to seek solutions and ways to continuously improve performance
• Develop and continuously improve methods, systems and processes in a complex and rapidly changing environment to improve customer satisfaction.Setup and manage Network Operation & Maintenance Department (NOMD) • Planning for Network Operation & Maintenance Department, including project costing, resources, process flow and organization chart for all coverage areas including Southern, Northern, Eastern, Central, Sabah & Sarawak regions. • Responsible for the day-to-day management of the operations and to provide leadership to the team in achieving timely delivery, quality and productivity goals and cost control. • Set-up operational goals, objectives and plans for the team. • Plans, schedules, monitors, and reports on activities related to the project. • Works with client to seek solutions and ways to continuously improve performance • Develop and continuously improve methods, systems and processes in a complex and rapidly changing environment to improve customer satisfaction.

Assistant Manager

• Project Leader representing HUAWEI Technologies for SDH Tenaga Nasional Berhad
• The project involved setting up a SDH & Hone for Broadband, PSTN, Payphone, Leased Line, ISDN PRI/BRI, TDm and ATM services in TNB Link in Cyberjaya & Putrajaya infrastructure
• Hardware Used: Rectifier, HONET Access Network, SDN OSN
• Troubleshoot and provide on-site/remote technical support
• Prepare quotations and Pos required for the project ensuring company able to achieve sustainable revenue
• Engage in manpower recruitment and negotiating with contractors for operation of the project
• Prepare standard documentation for the project which includes terms and conditions, COA, TOC, UAT, COC, scope of work , standard operation procedures, project scheduling and Gantt chart etc.
• Provide 24x7 business support and maintenance for SDH Tenaga Nasional Berhad.• Project Leader representing HUAWEI Technologies for SDH Tenaga Nasional Berhad • The project involved setting up a SDH & Hone for Broadband, PSTN, Payphone, Leased Line, ISDN PRI/BRI, TDm and ATM services in TNB Link in Cyberjaya & Putrajaya infrastructure • Hardware Used: Rectifier, HONET Access Network, SDN OSN • Troubleshoot and provide on-site/remote technical support • Prepare quotations and Pos required for the project ensuring company able to achieve sustainable revenue • Engage in manpower recruitment and negotiating with contractors for operation of the project • Prepare standard documentation for the project which includes terms and conditions, COA, TOC, UAT, COC, scope of work , standard operation procedures, project scheduling and Gantt chart etc. • Provide 24x7 business support and maintenance for SDH Tenaga Nasional Berhad.

Senior Network Engineer

• Maintain for Huawei Equipment (MSAN, DSLAM.NGN) that cover nationwide for customer TM & TIME.
• Planning for Network Operation & Maintenance Department, including project costing, resources, process flow and organization chart for all coverage areas including Southern , Northern, Eastern, Central, Sabah & Sarawak regions.
• Manage team for Network Operation & Maintenance Department coverage helpdesk, phone support & 1st and 2nd Level technical support for TM
• 1st and 2nd level support Huawei MSAN & DSLAM product line for TM, including Software & Hardware.
• 1st and 2nd level support Huawei NGN product line for TIMEdotCOm, including Softwitch, Media Gateways, IAD, IP phones, routers, firewalls and LAN switches, in Kuala Lumpur , Malacca , Labuan and Sabah.• Maintain for Huawei Equipment (MSAN, DSLAM.NGN) that cover nationwide for customer TM & TIME. • Planning for Network Operation & Maintenance Department, including project costing, resources, process flow and organization chart for all coverage areas including Southern , Northern, Eastern, Central, Sabah & Sarawak regions. • Manage team for Network Operation & Maintenance Department coverage helpdesk, phone support & 1st and 2nd Level technical support for TM • 1st and 2nd level support Huawei MSAN & DSLAM product line for TM, including Software & Hardware. • 1st and 2nd level support Huawei NGN product line for TIMEdotCOm, including Softwitch, Media Gateways, IAD, IP phones, routers, firewalls and LAN switches, in Kuala Lumpur , Malacca , Labuan and Sabah.

Network Engineer

• Involved in first installation, configuration, testing & commissioning for TIME TELEKOM USP Sabah Next Generation Network (NGN-VOIP) project.
• Second Level support representing HUAWEI Technologies for TIME USP Sarawak/Sabah and TWA project (FIXED NETWORK)
• Troubleshoot and provide on-site/remote technical support for TIME Telekom USP Sabah Next Generation Network (NGN-VOIP) project.
• Prepare quotations and PO required for the project ensuring company able to achieve sustainable revenue.
• Engage in manpower recruitment and negotiating with contractors for operation of the project.
• Run voice quality testing using Ethereal (on site Sabah) and other MGCP and SIP trace methodology in Soft switch.
• Prepare standard documentation for the project which includes terms and conditions , COA, TOC, UAT, COC, scope of work , standard operation procedures, project scheduling and Gantt chart etc.
• Provide 24 x 7 business support and maintenance for TIME USP Sabah
• Maintain HUAWEI’s Soft switch , Media Gateways, SIP Phones, firewall, routers, switches, MGCP & SIP IADs, servers, billing gateway, CENTREX, web phone server, active directory , Network Management System which is included in the NGN scope etc.
• Able to troubleshoot problems related to DHCP, DNS , Active Directory, windows security policy, VLAN, routing tables etc.
• Design and plan network configuration for TIME Telekom USP Sarawak project using design tools such as MS Visio.
• Perform Installation of computer network cabling projects (crimping , wall-floor-ceiling cabling etc)• Involved in first installation, configuration, testing & commissioning for TIME TELEKOM USP Sabah Next Generation Network (NGN-VOIP) project. • Second Level support representing HUAWEI Technologies for TIME USP Sarawak/Sabah and TWA project (FIXED NETWORK) • Troubleshoot and provide on-site/remote technical support for TIME Telekom USP Sabah Next Generation Network (NGN-VOIP) project. • Prepare quotations and PO required for the project ensuring company able to achieve sustainable revenue. • Engage in manpower recruitment and negotiating with contractors for operation of the project. • Run voice quality testing using Ethereal (on site Sabah) and other MGCP and SIP trace methodology in Soft switch. • Prepare standard documentation for the project which includes terms and conditions , COA, TOC, UAT, COC, scope of work , standard operation procedures, project scheduling and Gantt chart etc. • Provide 24 x 7 business support and maintenance for TIME USP Sabah • Maintain HUAWEI’s Soft switch , Media Gateways, SIP Phones, firewall, routers, switches, MGCP & SIP IADs, servers, billing gateway, CENTREX, web phone server, active directory , Network Management System which is included in the NGN scope etc. • Able to troubleshoot problems related to DHCP, DNS , Active Directory, windows security policy, VLAN, routing tables etc. • Design and plan network configuration for TIME Telekom USP Sarawak project using design tools such as MS Visio. • Perform Installation of computer network cabling projects (crimping , wall-floor-ceiling cabling etc)

Head of Operation & Maintenance Business Division •
Identify business opportunity & new market trend – O & M related
• To develop new business account
• Responsible for conducting company & solution presentation to prospective
• Monitor / respond to customers’s requirement and problem solving to achieve customers’ O & M business target
• Achieve target KPI – revenue & profit
• To source product specification and quotation from supplier base on customer requirement for quotation and tender
• Maintain good relationship with customers, principals and contractors
• To work together with technical team and consulting team to deliver solution to meet customers’ need
• Conduct briefing to technical team before project kick – off
• BEST ACHIEVEMENT
o Secure Comprehensive Maintenance MSAN Contract for 2 cycle of 5 years duration with Telekom Malaysia
o Created new business as Repair Center for telco card & parts• Identify business opportunity & new market trend – O & M related • To develop new business account • Responsible for conducting company & solution presentation to prospective • Monitor / respond to customers’s requirement and problem solving to achieve customers’ O & M business target • Achieve target KPI – revenue & profit • To source product specification and quotation from supplier base on customer requirement for quotation and tender • Maintain good relationship with customers, principals and contractors • To work together with technical team and consulting team to deliver solution to meet customers’ need • Conduct briefing to technical team before project kick – off • BEST ACHIEVEMENT o Secure Comprehensive Maintenance MSAN Contract for 2 cycle of 5 years duration with Telekom Malaysia o Created new business as Repair Center for telco card & parts

Setup and manage Network Operation & Maintenance Department (NOMD)
• Planning for Network Operation & Maintenance Department, including project costing, resources, process flow and organization chart for all coverage areas including Southern, Northern, Eastern, Central, Sabah & Sarawak regions.
• Responsible for the day-to-day management of the operations and to provide leadership to the team in achieving timely delivery, quality and productivity goals and cost control.
• Set-up operational goals, objectives and plans for the team.
• Plans, schedules, monitors, and reports on activities related to the project.
• Works with client to seek solutions and ways to continuously improve performance
• Develop and continuously improve methods, systems and processes in a complex and rapidly changing environment to improve customer satisfaction.

• Project Leader representing HUAWEI Technologies for SDH Tenaga Nasional Berhad
• The project involved setting up a SDH & Hone for Broadband, PSTN, Payphone, Leased Line, ISDN PRI/BRI, TDm and ATM services in TNB Link in Cyberjaya & Putrajaya infrastructure
• Hardware Used: Rectifier, HONET Access Network, SDN OSN
• Troubleshoot and provide on-site/remote technical support
• Prepare quotations and Pos required for the project ensuring company able to achieve sustainable revenue
• Engage in manpower recruitment and negotiating with contractors for operation of the project
• Prepare standard documentation for the project which includes terms and conditions, COA, TOC, UAT, COC, scope of work , standard operation procedures, project scheduling and Gantt chart etc.
• Provide 24x7 business support and maintenance for SDH Tenaga Nasional Berhad.

• Maintain for Huawei Equipment (MSAN, DSLAM.NGN) that cover nationwide for customer TM & TIME.
• Planning for Network Operation & Maintenance Department, including project costing, resources, process flow and organization chart for all coverage areas including Southern , Northern, Eastern, Central, Sabah & Sarawak regions.
• Manage team for Network Operation & Maintenance Department coverage helpdesk, phone support & 1st and 2nd Level technical support for TM
• 1st and 2nd level support Huawei MSAN & DSLAM product line for TM, including Software & Hardware.
• 1st and 2nd level support Huawei NGN product line for TIMEdotCOm, including Softwitch, Media Gateways, IAD, IP phones, routers, firewalls and LAN switches, in Kuala Lumpur , Malacca , Labuan and Sabah.

• Involved in first installation, configuration, testing & commissioning for TIME TELEKOM USP Sabah Next Generation Network (NGN-VOIP) project.
• Second Level support representing HUAWEI Technologies for TIME USP Sarawak/Sabah and TWA project (FIXED NETWORK)
• Troubleshoot and provide on-site/remote technical support for TIME Telekom USP Sabah Next Generation Network (NGN-VOIP) project.
• Prepare quotations and PO required for the project ensuring company able to achieve sustainable revenue.
• Engage in manpower recruitment and negotiating with contractors for operation of the project.
• Run voice quality testing using Ethereal (on site Sabah) and other MGCP and SIP trace methodology in Soft switch.
• Prepare standard documentation for the project which includes terms and conditions , COA, TOC, UAT, COC, scope of work , standard operation procedures, project scheduling and Gantt chart etc.
• Provide 24 x 7 business support and maintenance for TIME USP Sabah
• Maintain HUAWEI’s Soft switch , Media Gateways, SIP Phones, firewall, routers, switches, MGCP & SIP IADs, servers, billing gateway, CENTREX, web phone server, active directory , Network Management System which is included in the NGN scope etc.
• Able to troubleshoot problems related to DHCP, DNS , Active Directory, windows security policy, VLAN, routing tables etc.
• Design and plan network configuration for TIME Telekom USP Sarawak project using design tools such as MS Visio.
• Perform Installation of computer network cabling projects (crimping , wall-floor-ceiling cabling etc)

• In-house support customer & technical staff. This in including the system, network administration technical support and other technical jobs.
• In-house maintaining network device (router & switch) & troubleshoot on faulty unit