Hannan Taib
Singapore
Summary
Compassionate person with empathetic skills who is capable of understanding the needs of others. Customer focused professional with 5 years experience in the service industry as a grab driver, achieving and maintaining high customer ratings. Exploring opportunities to try something different to develop a different skill set for personal growth.
Overview
14
14
years of professional experience
Work History
Driver
Grab
03.2018 - 01.2023
- Performed reliable and timely service, consistently arriving on time for pick-ups and drop-offs
- Achieved and maintained high customer ratings
- Maintained vehicle in good condition by completing pre- and post-trip checks on vehicle and following safety regulations
- Demonstrated a calm and understanding demeanour with passengers, including those with special needs
Entrepreneur
Markit Corner
01.2020 - 12.2020
- Launched and managed an online shopping store, overseeing all aspects from initial planning to operations
- Conducted market and product research to identify trends, customer preferences, and pricing strategy
- Identified and sourced products from suppliers and arranged delivery shipment to customers
- Implemented digital marketing campaigns through social media marketing
Intern
Cristal Hotel Abu Dhabi
05.2016 - 08.2016
- Given exposure to experience different functions in the hotel business
- Performed housekeeping duties and understand the operational efficiency required to ensure timely room readiness and availability
- Involved in managing daily front desk operations
- Undertook sales and marketing role, assisting the team in customer service and customer relationship management
Event Executive
RedFilo
05.2012 - 08.2012
- Involved in the event planning and coordination for the festival Summer Abu Dhabi 2012
- Responsible for creating an event 'space' station for the festival with coworkers
- Coordinated with vendors, suppliers, and staff to ensure seamless execution
- Facilitated manpower to operate event stations and ensure smooth running of the festival
Firefighter, Section Commander
Singapore Civil Defence Force
07.2009 - 02.2011
- Lead a team of 5 firefighters, ensuring high performance and readiness
- Effectively managed high stress situations when attended suicide calls, fire calls, and road traffic accident calls
- Conducted fire safety inspections and provided assistance to facilitate the inspection process
- Involved in implementing and optimising operational procedures working towards standardising and improving response times of firefighting operation
Education
Diploma - Social Media Marketing Administrator
ITE College
Professional Diploma - Leadership And People Management
SSTC Institute
SingaporeBachelor of Social Sciences -
Singapore Management University
SingaporeGCE Advanced Levels Certificate -
Innova Junior College
SingaporeSkills
- Handles Uncertainty
- Customer Satisfaction Focus
- Recognizing Diversity
- Empathetic Relationship Building
Timeline
Entrepreneur
Markit Corner
01.2020 - 12.2020
Driver
Grab
03.2018 - 01.2023
Intern
Cristal Hotel Abu Dhabi
05.2016 - 08.2016
Event Executive
RedFilo
05.2012 - 08.2012
Firefighter, Section Commander
Singapore Civil Defence Force
07.2009 - 02.2011
Professional Diploma - Leadership And People Management
SSTC Institute
GCE Advanced Levels Certificate -
Innova Junior College
Diploma - Social Media Marketing Administrator
ITE College
Bachelor of Social Sciences -
Singapore Management University
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