Hannah LC Chong
Summary
I am an Creative Entrepreneur and Brand Strategist, who is passionate and skilled in turning innovative ideas into tangible results, particularly in the hospitality and special events agency industry . The last 2 decades of personal growth in formulating and executing strategic plans to grow my very own company - Heaven's Gift to the leading brand today for special events, is a testament of how I demonstrated growth and advance organizational objectives.
Beyond just achieving our own business goals in my company, we are equipped to bring innovative solutions to the hotels industry and help to grow their revenue in the special events sector.
With the decades of knowledge and expertise, my next dream is to impart my industry knowledge, business know-how and strategies to the next generation, so they too can become highly sought-after crème de la crème in the Wedding and Special Events Industry in Singapore and Asia. This is the very reason I am applying the role of a industry lecturer or coach, be it part time or full time to empower the next gen of special events professional
Overview
31
31
years of professional experience
1
1
Certification
Work History
Founder & Creative Director
Heaven's Gift Pte Ltd
11.2004 - Current
- Officially started Heaven’s Gift in 2004 aiming to provide one-of-a-kind weddings and special events that perfectly reflect the unique story and personality of the host.
- Was the first pioneers for crafting spectacular celebrations that are imaginative, creative and elegant.
- Have firmly established the company as a forerunner and trendsetter in the local and regional special events industry. In the last 20 years,
- Have designed and orchestrated hundreds of events, in the region, from Singapore, Bali, Bristol, Chennai, Johor Bahru, Seychelles, Siem Reap, Sri Lanka, Penang and Tokyo.
- Have penetrated new grounds and introduce innovative solutions to further expand the capacity of Heaven’s Gift and its strategic special events partners in the hospitality world.
- awarded by Singapore Tatler as the “Top Wedding Planner” for consecutive 10 years running.
- To date, many of our works continue to be featured in major publications such as The Straits Times, Business Times, Tatler Weddings, Icon Weddings, Prestige, Her World Brides, Female Brides, Style Weddings, and Style Me Pretty – a popular USA-based Bridal Portal.
Group Account Director
Raytheon Professional Services
01.2001 - 10.2004
- Helped clients' achieve goals with proactive management of available resources and deep understanding of current industry trends.
- Spearheaded new business development efforts, contributing significantly to company growth in Asia Pacific through successful pitches and proposals in the automotive training industry.
- Increased client satisfaction by effectively managing multiple accounts and maintaining strong relationships with key stakeholders.
- Engaged in product training for the automotive industry, eventually achieve sales targets by developing multi-million dollar contract sales.
- Manage the marcom department for Vice President as 2nd role in addition to being Group Account Director
Key Account Manager
Green House Design + Communications
01.1999 - 12.2000
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with creative team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing multiple contracts for the company
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Pioneer member in penetrating the DOT com world and secure million dollars contract for the company
Account Manager
Informations Group
07.1997 - 12.1998
- Was the 1st Corporate Account manager who maintained high client retention rate by providing exceptional customer service and anticipating client needs, and secure corporate training deals for the company
- Streamlined internal processes for better efficiency in account management tasks.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Was the top 3 sales person for 3 consecutive months across all 10 branches
- Eventually promoted as the youngest branch manager for the professional training services division.
Merchandising & Sales Executive
The Craftmark Group
11.1993 - 06.1997
- Started as an Personal Assistant to the Head of Human Resource and Sales & Marketing, and was further groomed to be a Executive PA to the Managing Director and Owner of company.
- Promoted 3 times during the 4 years of working from PA to final role as Merchandising Head
- Expanded market share with strategic territory planning and targeted prospecting, oversee 6 department stores in the retail industry
Education
Bachelor of Science - Business Management
University of Bradford, United Kingdom
Singapore, United Kingdom 11.2002
Skills
- Strategic Thinking
- Revenue Generation
- Customer Acquisition
- Entrepreneurial and Innovative
- Business Development
- Marketing and Advertising
- Industry Expertise
- Employee Coaching
- Business Consulting
- Project Management
Certification
Certified Professional Corporate Coach (PCCCP)Certified Professional Corporate Coach (PCCCP)
Singapore Management University
Jan 2019
Registered Corporate Coach
Worldwide Association of Business Coaches™ (WABC™)
Jan 2019
Upper Honours in Bachelor of Science
In Business Management and Marketing
University Of Bradford
Timeline
Founder & Creative Director
Heaven's Gift Pte Ltd
11.2004 - Current
Group Account Director
Raytheon Professional Services
01.2001 - 10.2004
Key Account Manager
Green House Design + Communications
01.1999 - 12.2000
Account Manager
Informations Group
07.1997 - 12.1998
Merchandising & Sales Executive
The Craftmark Group
11.1993 - 06.1997
Bachelor of Science - Business Management
University of Bradford, United Kingdom
Certified Professional Corporate Coach (PCCCP)Certified Professional Corporate Coach (PCCCP)
Singapore Management University
Jan 2019
Registered Corporate Coach
Worldwide Association of Business Coaches™ (WABC™)
Jan 2019
Upper Honours in Bachelor of Science
In Business Management and Marketing
University Of Bradford
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