Hannah Tow
Singapore
Summary
A positive and relational individual who enjoys connecting with people and whose passion lies in helping people to learn, grow and develop their potential.
Experienced Learning & Development Professional with more than 10 years of expertise in running the daily operations of a learning & development function, fostering and supporting learning & development initiatives and driving employee engagement within the organization. I am skilled in planning and delivery of programs and in managing Learning Management systems (LMS).
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Learning Operations Specialist, Global Learning & Development Team
TOLL LOGISTICS (ASIA) LTD
08.2022 - 09.2024
- Oversaw 66 training programs comprising 184 sessions from 2023 to 2024 amidst an organizational restructure
- Manage and facilitate learning operations-related matters such as registration, MS Teams or Zoom workshop facilitation, training calendar etc
- Administer and provide guidance to stakeholders for external learning process and initiatives including (but not limited to) resource allocation, vendor management, course registrations, maintaining learning records and payment processing
- Manage and enhance employee training records, while developing new training sessions and programs within Workday Learning (LMS) platform
- Generate numbers for our Quarterly Learning & Development Report to present to our stakeholders
- (HRBPs & Leaders)
- Updating and publishing both Toll Global L&D Calendar and Program Offerings and other forms of communications on our L&D SharePoint, Learning Bulletin & communication channels (Viva Engage)
- Help to manage the Learning inbox for any enquiries related to learning or providing support to the business unit in engagement with the Workday Learning (LMS)
- Strategize and coordinate communication plans, issuing calendar invitations to essential stakeholders such as HRBPs, managers, and participants for Toll's enterprise-wide Management & Professional Development programs
- Collaborated with 11 country HR managers to oversee the development of 200 English language learners and offer assistance with goFLUENT usage
- Managed vendor relationships, coordinated gift distribution, oversaw collateral printing, and liaised with stakeholders for the 2023 Global Learning Campaign
- Coordinated and collaborated with 6-8 training vendors to manage training schedules, assess trainer availability, develop new programs, and evaluate training effectiveness
Senior Executive, Talent Development
Methodist Welfare Services
05.2016 - 08.2022
- Led and supported talent development initiatives and programs for a team of 626 employees
- Help facilitate the development of competencies framework and career pathway through engagement with stakeholders to identify key job competencies, skills requirements, and proficiency levels for the various positions in the organisation
- Utilized stakeholder engagement to drive continuous improvement in competency frameworks and career progression initiatives
- Manage and oversee sponsorships for international conferences, studies, and related initiatives locally and abroad
- Enhanced New Hire Orientation presentations and led onboarding sessions for new employees, aligning with company standards
- Facilitate quarterly 'Tea with CEO' sessions for new employees, promoting engagement and fostering a culture of transparency
- Develop communication materials to inform employees of engagement initiatives
- Monitor progress and measure the effectiveness of employee engagement programmes
- Appointed as project lead for the company wellness program within HPB Wow Programs, focusing on employee engagement
- Identify existing capability levels and performance gaps through learning needs analysis and develop learning and development strategies to support the organisation’s development needs
- Implement learning and development programmes to ensure a smooth learning experience for employees
- Administer and coordinate external and internal learning initiatives including (but not limited to) resource allocation, vendor management, processing of grants, course registrations, maintaining learning records, tracking of course evaluation and payment processing
- Regular communication to employees on upcoming training or events that are relevant to their learning needs
- Analyse learning effectiveness through feedback to identify gaps to suggest areas for improvement
- Streamlining learning and development administration processes to elevate employee learning experiences
- Identify available grants and funding available to maximize the available budget
Learning & Development Executive, Thales Université
Thales Solutions Asia Pte Ltd
03.2014 - 05.2016
- Roll-out learning & development initiatives and ensure that training activities are conducted efficiently, cost-effectively and in accordance with the organisation’s policies and training targets
- Manage end-to-end administrative and system entry of learning and development processes, from employee enrollment to course evaluation
- Supporting the L&D manager in ensuring smooth implementation and roll out of corporate training programs listed in training calendar and regional coverage of Hong, Kong, China, Japan & Malaysia in terms of their training needs and enquiries
- Updating and maintaining employees’ training records to ensure accuracy in generating reports for training cost and hours for decision making, as well as for internal & external audits
- Consolidate training evaluations, review and analyse statistics and monitor learning effectiveness
- Apply and maximise the use of available training grants to ensure that all claims are duly submitted and processed
- Coordinate and deliver the orientation program for new hires as part of their on-boarding process
- Conducting the annual learning needs analysis exercise and developing the total Company training plan
- Prepare monthly corporate L&D communication newsletter and updates in intranet portal
- Organising learning events, roadshows and team briefings on learning initiatives and user-interfacing with LMS
Executive Assistant, Human Resource Development
Tan Tock Seng Hospital
04.2012 - 03.2014
- Develop and maintain a strong relationship with external & internal training vendors or departments on logistics and enrolment of training programs
- Coordinating & working together with Operations in facilitating on-boarding program for TTSH Patient Service Associate in the area of logistics and planning of the number of runs
- Planning & budgeting the number of runs for each training programs for each financial year
- Assist in Training Need Analysis to ensure Training Calendar is effectively planned within the budget for 8000 employees.
- Partner with trainers on ad-hoc projects especially in service programs for targeted departments such as Emergency Department, Visitor Management as well as assisting in roadshows
- Assisting & coordinating hospital-wide initiative in training Patient Service Ambassadors on Hospital core service & leadership programs
- Involve in the implementation & user training of SAP system as the hospital’s Learning Management System (LMS) to all its managers, supervisors & users
Education
Postgraduate Diploma in Human Capital - Human Capital
Singapore Human Resources Institute
Singapore 09.2009 - 07.2010
Bachelor in Hospitality Management - Hospitality Management
Edith Cowan University
Australia 01.2002 - 12.2004
Skills
Planning and coordination
undefinedTimeline
Learning Operations Specialist, Global Learning & Development Team
TOLL LOGISTICS (ASIA) LTD
08.2022 - 09.2024
Senior Executive, Talent Development
Methodist Welfare Services
05.2016 - 08.2022
Learning & Development Executive, Thales Université
Thales Solutions Asia Pte Ltd
03.2014 - 05.2016
Executive Assistant, Human Resource Development
Tan Tock Seng Hospital
04.2012 - 03.2014
Postgraduate Diploma in Human Capital - Human Capital
Singapore Human Resources Institute
09.2009 - 07.2010
Bachelor in Hospitality Management - Hospitality Management
Edith Cowan University
01.2002 - 12.2004
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