HANNAH RACHEL JOSEPH
Summary
Results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance. Skilled at identifying opportunities for improvement and implementing effective strategies to achieve desired outcomes. Passionate about contributing to the growth and success of dynamic teams and organizations.
Overview
17
17
years of professional experience
Work History
Security Duties
ESA Securities
06.2025 - Current
- Changing of various passes for Contractors, Visitors, Temporary Staffs, Filing, Update Visitors and Contractors Books accordingly, Occurrence Book and Incident Reports and other ad hoc duties assigned.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Flexi Security Agent
SATS SECURITY
06.2019 - 06.2020
- Static duty at Flight area, Compiling of Various Flights details and other ad hoc duties assigned.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
Administrative duties
KEPPEL SHIPYARD TUAS
04.2014 - 05.2018
- Microsoft Word, Excel, Powerpoint, Receptionist duties, Emails, Filing, Coordinating of Monthly Meetings, Purchasing of Stationery items and other adhoc duties assigned.
- Assisted with administrative duties such as scheduling appointments, signing up new members, and updating client records as needed, contributing to overall efficiency within the workplace environment itself.
- Performed other administrative duties as required, including data entry, filing paperwork, and organizing office supplies.
Administrative and Receptionist Duties
MANTECH ENGINEERING
04.2013 - 03.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Auxiliary Police Officer
AETOS SECURITY
04.2012 - 12.2012
- Duties at Woodlands Checkpoint, drawing of Arms, Changing of Contractors, passes, Visitors passes, Patrolling, Clocking, Static Duties, Traffic Control, Updating of Occurrence book, Incident Reports and other ad hoc duties assigned.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
Administrative duties
SEMBCORP MARINE (Sembawang)
12.2008 - 03.2012
- Streamlined administrative duties for clinical staff members through accurate record-keeping and timely response to patient inquiries.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
Senior Security Officer Course -
Ariel Security Academy
06.2022
GCE 'O' Level - undefined
Private Institution
01.2006
Nitec In Office Skills - undefined
ITE Clementi College West
01.2001
GCE 'N' Level - undefined
Yishun Secondary School
01.1999
Skills
- Skilled in English and Tamil communication
- Experienced with Microsoft Word, Excel, and PowerPoint
- Experienced in customer service
- Data entry
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Follow-up skills
- Clerical support
Timeline
Security Duties
ESA Securities
06.2025 - Current
Flexi Security Agent
SATS SECURITY
06.2019 - 06.2020
Administrative duties
KEPPEL SHIPYARD TUAS
04.2014 - 05.2018
Administrative and Receptionist Duties
MANTECH ENGINEERING
04.2013 - 03.2014
Auxiliary Police Officer
AETOS SECURITY
04.2012 - 12.2012
Administrative duties
SEMBCORP MARINE (Sembawang)
12.2008 - 03.2012
GCE 'O' Level - undefined
Private Institution
Nitec In Office Skills - undefined
ITE Clementi College West
GCE 'N' Level - undefined
Yishun Secondary School
Senior Security Officer Course -
Ariel Security Academy
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