Hannah Ho
Summary
A dedicated and determined Business and Management undergraduate student from the University of London, SIM Global Education, with a passion for delivering value to companies. Armed with robust interpersonal skills honed through diverse customer-facing roles in the retail and F&B industries, I am adept at fostering positive relationships and managing client interactions. My strong aptitude for data management further enhances my ability to drive insights and make informed decisions, positioning me as a valuable asset to any organization.
Overview
4
4
years of professional experience
Work History
Clinic Assistant
Minmed Group Pte Ltd
02.2023 - 04.2023
- Registered patients accurately using clinic management software, ensuring comprehensive record-keeping.
- Prepared medications under strict protocols, maintaining patient safety under licensed medical supervision.
- Managed billing processes and insurance claims, ensuring smooth financial transactions.
- Communicated effectively with patients, providing empathetic support and addressing concerns during visits.
Customer Service Agent
Viem Group Pte Ltd
04.2022 - 08.2022
- Handled customer inquiries, feedback, and complaints via social media and email platforms with professionalism and promptness.
- Managed follow-ups with customers to ensure outstanding payments were resolved and orders fulfilled.
- Utilized CRM systems such as Boxify.io and Upmesh.io to track and manage customer orders efficiently.
- Developed an AI chatbot to streamline business processes and improve customer interactions.
Social Media Strategist
Grityard
01.2022 - 03.2022
- Collaborated with clients to develop comprehensive social media strategy playbooks aligned with business objectives.
- Conducted market research and analysis to identify target audience and content pillars.
- Produced engaging content to enhance client's online presence and brand awareness.
Service Center Representative
Daikin
11.2021 - 01.2022
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Reduced call escalations with effective communication skills and thorough understanding of company policies.
- Resolved customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
Retail Sales Associate
Stellar-Silver (Atelier Establishment Pte Ltd)
08.2021 - 11.2021
- Managed e-commerce order processes, inventory, and distribution, ensuring efficient operations.
- Handled customer inquiries via social media and online channels, as well as retail duties at physical stores.
- Executed sales, clientele interactions, and cashiering duties, contributing to revenue growth.
- Assigned various campaigns and eDeals projects
Customer Service Representative
Häagen-Dazs
05.2020 - 08.2021
- Oversaw branch logistics, ensuring quality assurance and meeting sales demand.
- Conducted regular check-ins with patrons to ensure satisfaction and promptly addressed complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Isetan Scotts
12.2018 - 12.2018
- Provided personalized customer assistance, addressing needs promptly and recommending suitable products.
- Contributed to promotional preparations and merchandise arrangement, enhancing store aesthetics and customer experience.
Education
Bachelor of Science - Business And Management
SIM Global Education - University Of London
Singapore08.2025
Diploma - Business Management
Nanyang Polytechnic
Singapore03.2022
Skills
- Adept usage in e-commerce platforms such as Shopee, Shopify, Lazada, Qoo10, Upmeshio and Boxifyio
- Proficient in harnessing the capabilities of Plato, a cutting-edge clinic management software, to streamline and optimize administrative processes
- Ability to work effectively in fast-paced environments, demonstrated through successful multitasking and prioritization
- Proactive problem solver with a demonstrated track record of taking on new challenges and driving results
Working Knowledge of Adobe Photoshop and Premiere Pro
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with AI chatbot development
- Ability to work effectively in fast-paced environments, demonstrated through successful multitasking and prioritization
- Proactive problem solver with a demonstrated track record of taking on new challenges and driving results
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with AI chatbot development
Timeline
Clinic Assistant
Minmed Group Pte Ltd
02.2023 - 04.2023
Customer Service Agent
Viem Group Pte Ltd
04.2022 - 08.2022
Social Media Strategist
Grityard
01.2022 - 03.2022
Service Center Representative
Daikin
11.2021 - 01.2022
Retail Sales Associate
Stellar-Silver (Atelier Establishment Pte Ltd)
08.2021 - 11.2021
Customer Service Representative
Häagen-Dazs
05.2020 - 08.2021
Retail Sales Associate
Isetan Scotts
12.2018 - 12.2018
Bachelor of Science - Business And Management
SIM Global Education - University Of London
Diploma - Business Management
Nanyang Polytechnic
Similar Profiles
NIRMAL JERAMANNIRMAL JERAMAN
SITE MANAGER at MINMED GROUP PTE LTDSITE MANAGER at MINMED GROUP PTE LTD
Sherly OngSherly Ong
Clinic Manager Lead at Minmed Group Pte LtdClinic Manager Lead at Minmed Group Pte Ltd
Shelyn TanShelyn Tan
Locum Vaccination Nurse at Minmed Group Pte LtdLocum Vaccination Nurse at Minmed Group Pte Ltd