Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Hannabelle QUIÑO

Hannabelle QUIÑO

CEBU CITY

Summary

Dynamic ESL Teacher with a proven track record at Brilliant English Vietnam, excelling in curriculum development and technology integration. Adept at fostering a positive learning environment, I leverage strong classroom management skills to enhance student engagement and success. Committed to delivering tailored instruction that meets diverse learner needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ESL Teacher

Brilliant English Vietnam
Ho Chi Minh
03.2024 - Current
  • Delivered tailored instruction to students with diverse backgrounds and abilities.
  • Integrated technology into curriculum using online resources and language learning apps.
  • Established an encouraging learning environment through positive reinforcement strategies.

Customer Service Representative

GetYourGuide
07.2022 - 09.2023
  • Company Overview: GetYourGuide is an online platform that allows travelers to schedule tours, excursions, and other travel-related activities to help them make the most of their vacation.
  • I have promptly addressed customer inquiries and requests through multiple communication channels like email, phone, and chat.
  • I've delivered tailored support, resolved issues, and provided solutions to ensure customers have a positive and satisfactory experience.
  • I consistently met or exceeded my key performance indicators, contributing to my personal career growth as well as that of my team, which has always been in the top 1 among all other teams.
  • GetYourGuide is an online platform that allows travelers to schedule tours, excursions, and other travel-related activities to help them make the most of their vacation.

Media Intern

Cebu Catholic Television Network
07.2022 - 08.2022
  • Company Overview: Cebu Catholic Television Network (CCTN) is a broadcast television channel owned by the Roman Catholic Archdiocese of Cebu and Fil-Products Group of Companies in the Philippines. CCTN 47 now operates 24/7 for cable operators and through online webcast, and 18 to 19 hours on free-to-air UHF TV. It is the Philippines' first ever Catholic television station on cable and free-to-air television.
  • I create well-written articles using thorough research.
  • I'm in charge of creating research materials and fact-checking information.
  • Attend press conferences and other relevant events, meet with influential people, and look into compelling leads.
  • Cebu Catholic Television Network (CCTN) is a broadcast television channel owned by the Roman Catholic Archdiocese of Cebu and Fil-Products Group of Companies in the Philippines. CCTN 47 now operates 24/7 for cable operators and through online webcast, and 18 to 19 hours on free-to-air UHF TV. It is the Philippines' first ever Catholic television station on cable and free-to-air television.

Customer Service Representative

Amazon
10.2021 - 06.2022
  • Company Overview: Amazon Customer Service refers to the dedicated support system provided by Amazon, one of the world's largest online retailers. This service is designed to assist customers with various inquiries, concerns, and issues related to their Amazon shopping experience.
  • I am on the front lines of communication between Amazon and its customers.
  • I respond to a variety of inquiries, including questions about products, orders, shipping, returns, and account-related issues.
  • Amazon Customer Service refers to the dedicated support system provided by Amazon, one of the world's largest online retailers. This service is designed to assist customers with various inquiries, concerns, and issues related to their Amazon shopping experience.

English as Second Language Teacher

Bridge Culture Inc.
08.2020 - 11.2021
  • Company Overview: Bridge Culture Inc. is a Japanese owned company with affiliate cultural centers in Japan. It is an Online Language Center specializing in English Instruction for non-English speakers particularly Japanese citizens.
  • I always create a supportive and positive classroom environment for my students in every class.
  • I provide beginner, intermediate, and advanced lessons to Japanese students ages 2-75.
  • As an ESL instructor, I create lesson plans and course materials that address all facets of the English language, whether they are written or spoken.
  • Along with monitoring student progress, I create unique strategies for students with particular needs.
  • Bridge Culture Inc. is a Japanese owned company with affiliate cultural centers in Japan. It is an Online Language Center specializing in English Instruction for non-English speakers particularly Japanese citizens.

Customer Service Representative

Anthem, Inc.
09.2020 - 01.2021
  • Company Overview: Anthem, Inc. is a prominent health insurance company in the United States. It offers a wide range of health care-related services, including health insurance plans for individuals, families, and employers.
  • I assisted patients in understanding their healthcare benefits, coverage, and claims.
  • I served as a liaison between patients, healthcare providers, and insurance companies to facilitate smooth communication and information exchange.
  • Anthem, Inc. is a prominent health insurance company in the United States. It offers a wide range of health care-related services, including health insurance plans for individuals, families, and employers.

Media Intern

Love Radio Cebu
11.2019 - 12.2019
  • Company Overview: Love Radio Cebu is a radio station on 90.7 FM based in Cebu and owned by the Manila Broadcasting Company. It was founded on February 14, 1975.
  • I gained first-hand knowledge of the sales, talent, hosting, and production processes of a radio station and its affiliates while working as an intern.
  • I finished my month-long internship.
  • I acquired skills in audio recording, being a disc jockey, acting in commercials, writing scripts, and doing stints that greatly helped me with my career growth and future jobs.
  • Love Radio Cebu is a radio station on 90.7 FM based in Cebu and owned by the Manila Broadcasting Company. It was founded on February 14, 1975.

Education

Bachelor of Arts - Communication- Broadcast Journalism

Cebu Normal University- Main Campus
Cebu City, Cebu
06.2023

Skills

  • Curriculum development
  • Language assessment
  • Classroom management
  • Technology integration
  • Lesson planning
  • Customer service

Certification

  • TESOL Certificate

References

  • Jay Christian R. Hermosa, Product Trainer, Cohere Outsourcing Philippines Inc., +63 991 207 4161
  • Rochelle Pepania, Customer Service Representative, GetYourGuide, +639062976124

Timeline

ESL Teacher

Brilliant English Vietnam
03.2024 - Current

Customer Service Representative

GetYourGuide
07.2022 - 09.2023

Media Intern

Cebu Catholic Television Network
07.2022 - 08.2022

Customer Service Representative

Amazon
10.2021 - 06.2022

Customer Service Representative

Anthem, Inc.
09.2020 - 01.2021

English as Second Language Teacher

Bridge Culture Inc.
08.2020 - 11.2021

Media Intern

Love Radio Cebu
11.2019 - 12.2019

Bachelor of Arts - Communication- Broadcast Journalism

Cebu Normal University- Main Campus

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Hannabelle QUIÑO