Summary
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

HanMin Lu

Summary

Han Min LU, a highly successful, competent professional with a background of extensive hands-on Business Transformation Experience.

Armed with the business knowledge in the technology solution business, he cultivates new developments and re-engineer business processes to deliver tangible results back to the business.

Based on his strong business and technical background, he delivers digital transformation to align with business objectives in the fast-changing business world. He examines client business issues and designs solutions to help them build customers loyalty, enhance their competitive performance and add value to the desired business outcomes.

Work History

SVP Technology Infrastructure Services

NTT Global
11.2010 - 01.2024
  • Drive US$5.7 billion Global Technology Solution Business for NTT. Responsible for Build, Sell and Deliver.
  • Build a Software-Defined Infrastructure Lifecycle Services Portfolio - Day 1 services : Design, Implementation & Program Management. Day 2 services : Lifecycle services in driving technology solution adoption to achieve the business outcome.
  • Create sales playbooks for Software Defined Infrastructure technologies and lifecycle services to enable sales community to drive exponential growth.
  • Drive sales transformation (skill and sales incentives) to drive growth in Software, Software Defined Infrastructure and Lifecycle Services.
  • Consolidated NTT world wide 26 delivery centers into 4 delivery hubs in Bangalore, Malaysia, Prague and South Africa to deliver Professional and Lifecycle Services.
  • Lead a team of ~900 engineers to deliver Digital Operations & Client Experience to 10,000 clients and 8 million assets across the globe.
  • Implemented predictive analytics to provide insight for the world-wide technology solution business across Build, Sell and Deliver functions.

Director Outsourcing & Managed Service

BT Frontline Pte Ltd
04.2004 - 11.2010

Han Min joined Cap Gemini S.E.A in March 2004 as a Senior Manager overseeing the outsourcing office in Malaysia. Cap Gemini S.E.A was acquired by Frontline in November 2004 and subsequently acquired by BT.

Han Min sealed the first Application & Infrastructure outsourcing contract for Frontline in 2005. He was then appointed as Director of Operations in 2006 responsible for pre-sales and post-sales activities in the Outsourcing & Managed Services unit.

He also transformed the Outsourcing & Managed Services unit to yield higher revenue contribution for each employee through:

  • Set up a Regional Service Centre to enable the hybrid delivery model in S.E.A to expand the delivery capacity.
    Roll out IT Service Management tool to ensure consistent quality services.
  • Enhanced the delivery capability through collaboration with the Industry players and tertiary institutions in the region.

Managed S$20 million Outsourcing and Managed Services (OMS) in Singapore and Malaysia focus on:

  • Infrastructure Management Services.
  • Data Center Hosting Services.
  • Maintenance Services.

The following were some of the clients supported by OMS.

  • Malaysia National Insurance.
  • Singapore Re-Insurance
  • A Star.
  • Singapore Press Holdings.
  • National Technology University.
  • National University of Singapore.
  • Port of Authority Singapore.
  • National University of Singapore.
  • Nee Ann Polytechnic.
  • Singapore General Hospital,
  • KK Hospital,
  • Starhub.

Region Director Operations

Lycos Asia Pte Ltd
08.2001 - 02.2004
  • Responsible for portal strategy and development for Lycos Asia.
  • Driving growth in the on-line marketing and gaming industries for Lycos Asia.
  • Built and deployed US$6m Manchester United Chinese Portal in China to drive branding and growth.
  • Built Chinese Portal for : Citibank, Nippon Paint and Coca-Cola to drive online marketing.

Education

Leadership Excellence Acceleration Program

Nanyang Technological University
Singapore
08.2012

Higher National Diploma - Computer Studies

Lancashire Polytechnic
UK
07.1987

Skills

  • Business Strategy and Management
  • Service Offer Management
  • Sales Transformation
  • Services Transformation
  • Delivery Transformation

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Additional Information

The rest of work history before 2004 March to be provided upon request.

Timeline

SVP Technology Infrastructure Services

NTT Global
11.2010 - 01.2024

Director Outsourcing & Managed Service

BT Frontline Pte Ltd
04.2004 - 11.2010

Region Director Operations

Lycos Asia Pte Ltd
08.2001 - 02.2004

Leadership Excellence Acceleration Program

Nanyang Technological University

Higher National Diploma - Computer Studies

Lancashire Polytechnic
HanMin Lu