HAN KHIM LEE
Summary
Proven expertise in customer service and cleanliness, honed at establishments like GO NOODLE HOUSE. Excelled in enhancing guest satisfaction and streamlining service processes, significantly improving dining experiences. Demonstrated strong order-taking abilities and a courteous demeanor, achieving notable efficiency in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
NAN YANG DAO
05.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Waiter
GO NOODLE HOUSE
08.2018 - 02.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Warehouse Assistant Supervisor
Gdeal Sdn Bhd
03.2017 - 12.2017
- Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
- Assisted in inventory management, ensuring accurate counts and minimizing discrepancies.
- Improved warehouse efficiency by streamlining processes and implementing best practices.
- Oversaw loading and unloading procedures, ensuring timely and accurate shipments for customer satisfaction.
Education
No Degree -
SMK LUNAS
MALAYSIA11-2015
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Courteous demeanor
Timeline
Restaurant Waiter
NAN YANG DAO
05.2024 - Current
Waiter
GO NOODLE HOUSE
08.2018 - 02.2024
Warehouse Assistant Supervisor
Gdeal Sdn Bhd
03.2017 - 12.2017
No Degree -
SMK LUNAS
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