HANISHA KAUR
Summary
14 Years of extensive experience in the customer service & administrative industry.
Pleasant personality with strong operations and management skills.
Excellent verbal communication skills Strong computer skills including Microsoft Word, Excel, Power point, Outlook and basic computer troubleshooting.
Overview
14
14
years of professional experience
Work History
ASSISTANT MANAGER – COMMUNITY
JustCo (Singapore) Pte Ltd
04.2018 - Current
- In-charge of the daily operations of the centre & ensuring the centre is operational
- Manage P&L of the centre and prepare monthly centre related reports
- Preparation of Meeting minutes during Management meetings
- Handle all administrative aspects of new branch opening and closure of branch
- In charge of the development and growth of the community team based at the centre
- Ensure member related queries and issues are managed well to ensure satisfaction level of our members are high
- Lead VIP Tours or visits around the centre
- Assisting our members with any administrative / secretarial support which they may require such as printing, faxing, typing, binding, lamination, booking of meeting room / event space, arrange local/international courier, booking of hotel & flights
- Handle monthly pantry, stationery, access card and furniture inventories for any discrepancies
- Purchasing of office supplies and pantry items
- Management of incoming and outgoing member handovers
- Setting up of suite for new members
- Support Finance Department with submission of delivery order, tax invoice and purchase order
- Engagement with our members through regular meet up sessions (onboarding, ongoing & farewell)
- Part of the Meeting room & Event space specialist team to come up with innovative solutions to generate revenue from external clients through the booking of JustCo's wide variety of stylish and highly convertible Meeting rooms & Event spaces
- Plan and execute member events at the centre such as National Day, Christmas, Chinese New Year for our members
- Responsible for ensuring that the facilities of the centre is well maintained and in good condition
- Liaise with vendors and contractors for contract/service renewals and seek quotations
- Liaise with Building Management on fire drill, power shutdown, season parking applications, aircon extension requests
- Receive walk in client / guest at the centre
- Manage reception duties (i.e handling of phone calls, courier services, mail handling)
- Handle walk-in tours for guest who came by for a viewing without prior appointment
- Assist in the event logistics and preparation matters (i.e including food and beverage coordination)
- Handled setting up / closure of JustCo centres
- Basic facility management (i.e replacement of florescent tubes, led lamps, tightening of hinges and bolts).
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
WORKPLACE EXECUTIVE - FACILITIES MANAGEMENT
Colliers International
03.2014 - 02.2018
- Maintained high level of health, safety and wellbeing of the office premises in line with BHP Billiton's Charter Values
- Administered orientation programs for visitors of BHP Billiton; oversaw administration of security access cards and personnel clearances
- Professional front desk support in handling deliveries, visitors and staff queries and feedback
- Regular follow up with relevant departments and vendors for work and procurement status
- Organized Executive's schedules and meetings, including setting up appointments with various clients
- Active participation in Fire Drill coordination and maintaining building equipment emergencies
- Attached to BHP Billiton & Allianz RE Singapore.
CORPORATE RECEPTIONIST
Servcorp Holdings, Singapore
10.2012 - 03.2014
- Manage paper and electronic filing systems, handle and route mail and operates a variety of office machines such as computers, telephones, fax machines and videoconferencing equipment
- Meticulously performed full secretarial and receptionist duties for offices of BHP Billiton
- Managed, organized and maintained Executive's schedules, including setting up appointments with various clients; record minutes of meetings when necessary
- Handled confidential matters, contracts, documents and general correspondences; prepared written correspondence
- Liaised with airlines and travel management companies to coordinate all aspects of travel arrangements
- Managed communication with international clients; assisted with all aspects of communication and administrative support
- Organised orientation programs for visitors of BHP; oversaw administration of security access cards and personnel clearances
- Set up new office for clients
- Programmed phones, Voicemails on Cisco PABX
- Monthly close off on Courier and general office
- Liaise with Vendors for quotations
- Customer service
- Manage stationery and Kitchen stock.
GUEST SERVICE AGENT, FRONT OFFICE (pre-opening Team)
Marina Bay Sands, Singapore
03.2010 - 09.2012
- Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay
- Greets guest and processes hotel registration
- Keeps current on hotel accommodations, services and area attractions
- Responds to customer inquiries for information
- Arranges for services requested by the guest by working with other departments as appropriate
- Maximizes revenue and cash flow by promoting hotel services
- Extensive Command Center experience
- Night Auditor
- Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
Education
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- IT Skills
- Communication
- Teamwork
- Leadership
- Problem-solving
Languages
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Punjabi
Intermediate (B1)
Basic mandarin
Elementary (A2)
Personal Information
- Date of Birth: 03/19/88
- Nationality: Singaporean
- Marital Status: Single
References
- Artika Idris, +65 9106 0896
- Nora Anuara, +65 8201 3691
Hobbies and Interests
- Travel
- History & Science
Timeline
ASSISTANT MANAGER – COMMUNITY
JustCo (Singapore) Pte Ltd
04.2018 - Current
WORKPLACE EXECUTIVE - FACILITIES MANAGEMENT
Colliers International
03.2014 - 02.2018
CORPORATE RECEPTIONIST
Servcorp Holdings, Singapore
10.2012 - 03.2014
GUEST SERVICE AGENT, FRONT OFFICE (pre-opening Team)
Marina Bay Sands, Singapore
03.2010 - 09.2012
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